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Map black grid issue very often

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  • P Offline
    Panagiotis Kritikakos Gold Members @inkognito
    last edited by 14 May 2025, 15:26

    @inkognito Thanks for the info, I’ll give it a try.

    Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
    Garmin eTrex 30x

    1 Reply Last reply Reply Quote 0
    • S Offline
      Stefano M64 Silver Members
      last edited by 14 May 2025, 15:41

      that seems to be a feature Suunto is particularly proud of

      image_2025-05-14_174042437.png

      😇

      Suunto Vector . Vector HR . Core . Race & Race S

      P S I 3 Replies Last reply 14 May 2025, 15:47 Reply Quote 6
      • P Offline
        Panagiotis Kritikakos Gold Members @Stefano M64
        last edited by 14 May 2025, 15:47

        @Stefano-M64 Well spotted 🙂

        Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
        Garmin eTrex 30x

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        • S Offline
          sartoric Moderator @Stefano M64
          last edited by 14 May 2025, 15:53

          @Stefano-M64
          That’s the not yet released Tartan watchface

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.3.5 beta
          Suunto App IOs 2.46.0 (19453) beta on MBP M1

          1 Reply Last reply Reply Quote 2
          • I Offline
            isazi Moderator @Stefano M64
            last edited by 14 May 2025, 18:50

            @Stefano-M64 yep, unfortunately many photoshoots happen with new watches, before connecting to wifi and leave on the charger for a while, so this happens often in pictures 🙂

            Watch: Suunto Vertical Ti

            Blog: isazi's home

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            • T Offline
              thanasis Bronze Member @inkognito
              last edited by 14 May 2025, 21:08

              @inkognito quite spot on on zoom in out . I have noticed this as well and it has worked every single time , although I don’t usually have issues with the map unless I leave it on for long a period

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              • W Offline
                Wilson75 @inkognito
                last edited by 14 May 2025, 21:48

                @inkognito said in Map black grid issue very often:

                Zooming in/out a couple of times sometimes helps, but not always. A soft reset solves it.

                It seems to happen more often when I travel to locations distant from previous activities and use the map there. Even those I’ve visited before and it worked fine there.

                I agree with your analysis. I had the issue two weeks ago I was distant from my day to day activities.
                Zoom In/Out solved the issue every time.

                Suunto Vertical Titanium
                Suunto Wing
                SA (bêta) on Pixel 9pro

                S9B Titanium (sold)
                SSU (sold)

                T 1 Reply Last reply 15 May 2025, 05:41 Reply Quote 0
                • T Offline
                  thanasis Bronze Member @Wilson75
                  last edited by thanasis 15 May 2025, 05:41

                  it seems though that it is more frequent now than it was in the recent past…

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                  • D Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by 15 May 2025, 05:52

                    I had that as well and deleting and redownloading the maps helped. Not sure why. Just saying in case it helps .

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    I 1 Reply Last reply 16 May 2025, 07:20 Reply Quote 1
                    • S Offline
                      Stefano M64 Silver Members
                      last edited by 15 May 2025, 06:13

                      it could be a cache refresh related problem

                      Suunto Vector . Vector HR . Core . Race & Race S

                      1 Reply Last reply Reply Quote 1
                      • I Offline
                        inkognito Platinum Member @Dimitrios Kanellopoulos
                        last edited by 16 May 2025, 07:20

                        @Dimitrios-Kanellopoulos Redownloaded the map just now, and immediately got several black tiles at 200m zoom near my location. Waiting several minutes and zooming in/out didn’t help. A soft reset did help. The issue is that sometimes the same location works, sometimes it doesn’t, possibly depending on cached map tiles. My feeling is that it is not really a corrupted map issue that a re-download would solve, but rather really a cache/memory-related problem.

                        SV: fingers crossed :D
                        S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
                        Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
                        Despite some pretty bad luck, I still love Suunto!

                        T 1 Reply Last reply 16 May 2025, 09:05 Reply Quote 1
                        • T Offline
                          thanasis Bronze Member @inkognito
                          last edited by 16 May 2025, 09:05

                          @inkognito ,@Dimitrios-Kanellopoulos redownloaded the map . saw the grid immediately as well. coincidence?

                          T 1 Reply Last reply 17 May 2025, 18:20 Reply Quote 1
                          • T Offline
                            thanasis Bronze Member @thanasis
                            last edited by 17 May 2025, 18:20

                            Coming back to this … it seems something related to another thread (?) pulling - showing the map ?
                            It seems the grid is more evident when fast screen changing occurs

                            T 1 Reply Last reply 17 May 2025, 18:21 Reply Quote 0
                            • T Offline
                              timecode @thanasis
                              last edited by 17 May 2025, 18:21

                              @thanasis if you mean zooming out quickly, then yes, I also see a black grid quite often recently.

                              1 Reply Last reply Reply Quote 0
                              • P Offline
                                Panagiotis Kritikakos Gold Members
                                last edited by 17 May 2025, 18:50

                                Did a ride today, after a soft reset, to my usual area and had no issue. The question that needs to be answered is if it will work on an unknown area. Probably I’ll have an update tomorrow.

                                Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
                                Garmin eTrex 30x

                                1 Reply Last reply Reply Quote 1
                                • P Offline
                                  Panagiotis Kritikakos Gold Members
                                  last edited by 19 May 2025, 04:03

                                  Long ride yesterday, completely new region, lots of map using, no problems faced, not a single black tile.

                                  Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
                                  Garmin eTrex 30x

                                  I 1 Reply Last reply 19 May 2025, 07:29 Reply Quote 1
                                  • I Offline
                                    inkognito Platinum Member @Panagiotis Kritikakos
                                    last edited by 19 May 2025, 07:29

                                    @Panagiotis-Kritikakos That might be because of the soft reset… I have this issue when I don’t reset my watch for a long time. It is usually fine for several days after soft reset…

                                    SV: fingers crossed :D
                                    S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
                                    Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
                                    Despite some pretty bad luck, I still love Suunto!

                                    1 Reply Last reply Reply Quote 1
                                    • D Offline
                                      Dimitrios Kanellopoulos Community Manager
                                      last edited by 19 May 2025, 07:36

                                      The black grid that shows for a little can also be a system load / cache issue so a soft reset if it helps points to that

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      1 Reply Last reply Reply Quote 3
                                      • P Offline
                                        Panagiotis Kritikakos Gold Members
                                        last edited by 3 days ago

                                        The problem reappeared in a new region. Did a soft reset and the battery drains extremely quickly, 20% in 15min or so and keeps dropping now with around 1% per 5min. Any ideas?

                                        Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
                                        Garmin eTrex 30x

                                        T 1 Reply Last reply 2 days ago Reply Quote 0
                                        • T Offline
                                          thanasis Bronze Member @Panagiotis Kritikakos
                                          last edited by 2 days ago

                                          @Panagiotis-Kritikakos flash the new firmware and test

                                          P 1 Reply Last reply a day ago Reply Quote 0
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