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Display completely black in standby

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  • S Offline
    sroggerini
    last edited by 19 May 2025, 13:04

    Hi,
    I have a new Suunto race, updated to FW v2.40.44.
    I’m facing a strange issue with the ‘always on display’ menu.
    When the watch goes in standby, the display become completely black, even if I would like that time is always showed.
    I checked the menu Settings/Display/Always on display and it’s checked ON but disabled nad so I can’t modify it.
    I can’t understand why…
    Thanks in advance.
    Stefano

    I 1 Reply Last reply 20 May 2025, 07:57 Reply Quote 0
    • I Offline
      isazi Moderator @sroggerini
      last edited by 20 May 2025, 07:57

      @sroggerini on your wrist, or if you let your watch untouched for a while?

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      S 1 Reply Last reply 20 May 2025, 09:43 Reply Quote 0
      • S Offline
        sroggerini @isazi
        last edited by 20 May 2025, 09:43

        @isazi if I left the watch untouched, to resume the display I have to push a button.
        It’s strange because all works well till a couple of days ago, I mean the display showed the time in standby and to reactivate it I have just to wrist the watch. My settings are: ‘Raise to wake = Full wake mode’ and ‘Always on display = enabled’ but unmodifiable.
        I don’t know what happened but now this mechanism stop working, the watch did the a FW upgrade some days ago and I have modified some settigns about battery usage in some activity (running , ski mountaneering).
        Thanks in advance for your support.

        Stefano

        T S 2 Replies Last reply 20 May 2025, 10:54 Reply Quote 0
        • T Offline
          timecode @sroggerini
          last edited by 20 May 2025, 10:54

          @sroggerini If you have the watch on your wrist and you don’t move for a certain time, the display goes black even though you have always on enabled. This works as designed, it’s not a bug.

          S 1 Reply Last reply 20 May 2025, 12:26 Reply Quote 1
          • S Offline
            Stefano M64 Silver Members @sroggerini
            last edited by Stefano M64 20 May 2025, 11:50

            @sroggerini said in Display completely black in standby:

            My settings are: ‘Raise to wake = Full wake mode’ and ‘Always on display = enabled’ but unmodifiable.

            did you try to reboot the watch? On my Race with the last FW, “Always on display” can be selected

            Suunto Vector . Vector HR . Core . Race & Race S

            1 Reply Last reply Reply Quote 0
            • S Offline
              sroggerini @timecode
              last edited by 20 May 2025, 12:26

              @timecode With the previous FW version the behaviour were not the same, in standby the display showed the time like a ‘screensaver’…

              I G 2 Replies Last reply 20 May 2025, 12:42 Reply Quote 0
              • I Offline
                isazi Moderator @sroggerini
                last edited by 20 May 2025, 12:42

                @sroggerini not possible, this has always been like this, if watch is unused the display goes dark to save battery. Moving your wrist is enough. If not on wrist, moving the watch or pressing a button is enough. If your watch does not behave this way, reboot it.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                S 1 Reply Last reply 20 May 2025, 13:04 Reply Quote 0
                • S Offline
                  sroggerini @isazi
                  last edited by 20 May 2025, 13:04

                  @isazi I try to reboot my watch many times but the behaviour is always the same.When the display become dark because in standby, the only way to resume it is to push a button, on wrist or moving the watch nothing happens…

                  1 Reply Last reply Reply Quote 0
                  • G Offline
                    Gunnar Bronze Member @sroggerini
                    last edited by 20 May 2025, 13:04

                    @sroggerini Do you have activated dnd (Do not disturb)?

                    S 1 Reply Last reply 20 May 2025, 13:08 Reply Quote 0
                    • S Offline
                      sroggerini @Gunnar
                      last edited by 20 May 2025, 13:08

                      @Gunnar
                      YES! this fixes the issue…thanks! I have accidentally enabled it…
                      Thanks a lot again…
                      Stefano

                      1 Reply Last reply Reply Quote 1
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