Missing activities after 8-day trek – Suunto 9 Peak Pro
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Hello,
I recently completed an 8-day trek during which I did not connect my Suunto 9 Peak Pro to my phone. After returning, I attempted to sync the watch, but only the last 5 days of activities were successfully synchronized. The first 3 days of the trek are missing from the Suunto app.
I have tried the following troubleshooting steps:
- Clearing the cache of the Suunto app
- Reinstalling the app
- Deleting the 5 synchronized activities and re-syncing
- Rebooting the watch
- Attempting synchronization via Bluetooth multiple times
Unfortunately, none of these attempts have recovered the missing activities. I have not performed a factory reset, and I would like to know if the missing data can still be recovered.
Could you please assist me in retrieving the first 3 days of the trek?
Let me know if you need additional information (log files, watch firmware version, etc.).Thank you very much in advance for your help.
Best regards,
Loïc -
@Loïc-Gangloff
Hello Loic,The most likely cause is that the total activity time you recorded over the 8 days is greater than the available activity storage space in the watch. So the first three days will have been overwritten with the most recent days.
If you go into the watch logbook and open one of the activities that won’t sync, after it has loaded do the graphs show for pace, altitude, heart rate etc? If they don’t and you only have the numerical summary, then the underlying data is no longer there and so can’t be synced. If the graphs do show, then it should sync, in which case I don’t know what the problem is.
Based on my experience the watch can store somewhere between 70-100hrs of data, depending on exactly what is recorded (e.g. less if you record HR). I once lost the first 60hrs of a 100hr race when I split the recording and forgot to sync the watch before starting the remaining 40hrs.
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@MKPotts Thanks a lot for getting back to me!
You’re totally right — there’s no graph data for those three days.
That’s a shame, the data could’ve been really useful.
It’d be great if the watch gave a warning before the memory gets overwritten.
