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    [ Suunto -> Intervals.icu ] Lack of synchronization of steps, sleep, and bike for several days

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    • Adrian.SA Online
      Adrian.S
      last edited by

      For several days now, I have been noticing a lack of synchronization between my steps, sleep, and bike.

      As you can see in the attached image, we previously had complete information about workouts, steps, sleep quality (Q1-Q4), etc.

      Zrzut ekranu 2025-06-27 092333.png

      For several days now, the data has not been synchronized, although synchronization with Strava is working.

      I suspect that the developers have changed something in the API or that there is another problem.

      What has been done:

      • several attempts at synchronization,
      • disconnecting and re-pairing the watch,
      • soft restart of the watch and phone,

      I don’t want to perform a hard reset so as not to lose my HRV data and so on.

      Suunto Vertical + Polar H10

      Adrian.SA 1 Reply Last reply Reply Quote 0
      • Adrian.SA Online
        Adrian.S @Adrian.S
        last edited by Adrian.S

        @Adrian.S What else I noticed is that previously, before each data download via the API from Intervals.icu, I received a notification on @ that I had logged into Sports-Tracker.com, which Suunto uses as a backend for storing data from the watch.

        For example @:

        "You have just logged in to Sports Tracker.
        If this was not you, please change your password by pressing the link below. You will get an email to change your password. A strong password, with at least 8 characters will help to keep your account secure."
        

        I haven’t received such notifications for several days, as if there had been a change in the use of the API, but without debugging the problem on the developer’s side, I can’t find the root of the issue.

        Suunto Vertical + Polar H10

        L 1 Reply Last reply Reply Quote 0
        • L Offline
          Likarnik Bronze Member @Adrian.S
          last edited by

          @Adrian.S Looks random, I also noticed, but different dates. I am missing data from 29 may to 1 jun (4days in a row). Other dates are ok for now.

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          • isaziI Offline
            isazi Moderator
            last edited by

            There was an issue with the 24/7 API, should be fixed now.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            Adrian.SA 1 Reply Last reply Reply Quote 2
            • Adrian.SA Online
              Adrian.S @isazi
              last edited by Adrian.S

              @isazi ALMOST CONFIRM.

              My all data from the Suunto account is downloaded to the Intervals except BIKE trening. Why?

              I have used my Vertical to track my training.

              What could have gone wrong? I created a custom workout based on Road Cycling.

              Suunto Vertical + Polar H10

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