Suunto 7 Activities Not Showing Maps in Suunto App or Strava

[E2000]

Hi everyone,

I’m experiencing a persistent issue with my Suunto 7 and I’m hoping someone here might have some insight or a solution.

My activities are syncing to both the Suunto app and Strava, and they show all the correct metrics like distance, pace, and time. However, there is absolutely no map or route displayed for any of my activities, whether in the Suunto app or Strava. It looks exactly like the attached screenshot for example activities.

My activity which is without a map :

My friend’s activity with the map and location :

Problem: Activities have distance, pace, time, but no map. This applies to all outdoor activities.

Watch: Suunto 7 (running latest firmware).

Phone: Xiaomi Poco X5 Pro.

Suunto App: Latest version installed.

Troubleshooting Steps I’ve Already Taken:

1. Watch Reset: I have performed a full factory reset on my Suunto 7.
2. Checking Sunnto App permissions on my phone to be granted.
3. Outdoor Activities: These are outdoor activities (e.g., runs, walks) selected with appropriate outdoor sport modes, not indoor activities.
4. Reinstalled Suunto App: I have tried uninstalling and reinstalling the Suunto app on my Poco X5 Pro.

What I’ve observed:

Pace and distance seem to be calculated, suggesting some form of movement detection is working.

The absence of a map is the only missing component.

Has anyone else encountered this issue, or are there any further diagnostic steps I could take?

Any help or advice would be greatly appreciated!