We need Updates!
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@pgrob I have been with Suunto for years, and must admit I have no issues. A lot of the bugs don’t affect me, I’m not saying they don’t exist they just don’t affect me.
I have found the three modern Suunto watches I have had to be well made and reliable.
I think as mentioned above, it is easy to read this forum and see the worst…
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@Audaxjoe It depends on what features of the watch you use. If you just use basic features like recording activities, it is all good. The minute you start using advanced features like navigation, climb guidance, customized modes, S+ apps, there are bugs that have been ignored for months and months. I can easily make a list of probably 10 bugs that I see regularly, at least 3 bugs that I experience almost every time I use navigation.
For example, how hard it is to fix this graph added to a custom sport mode so that it doesn’t always start with a flat line for the first 30-40 minutes? It should be an easy fix. But it has been over a year since I reported it, and nobody bothers to fix this very obvious bug:
This is something I see every single day because I use a custom sport mode.
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@sky-runner this is weird. I also use custom sports modes for all activity types, but my HR graph doesn’t look like this. Hmm… Will test it tomorrow.
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@sky-runner I use navigation all the time. I navigated from Faro to Andalusia this year. 2500km around Norway and lots in the UK.
Last year I navigation from Croatia to the Netherlands via ten countries.
And also use the watch in the mountains.
Hopefully that at least close to advanced usage…
And I always use custom sports modes… Well except for yoga.
I don’t use HR graph.
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@OutdoorMan May it is because I have pace at the top and HR at the bottom. I’ll try to modify it and see if is different. It works correctly for one time after the watch is restarted, which I guess resets some internal state. But it consistently looks like this on the majority of runs. The “flatline” is always at a different HR - sometimes at a high HR like in the above example and sometimes at a low HR.
Also, to make it clear the “flatline” represents the time before the beginning of a run. In the above example I have been running for 22 minutes but the graph shows about 40 last minutes.
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So far, I haven’t discovered any bugs that really bother me. Sure, the battery life could be a little better. Or what bothers me a little is that messages from messengers are cut off and can’t be read in their entirety. But these are minor details and nothing that can’t be fixed with software updates.
I think I’ll just have to wait and see what future updates bring.Otherwise, I’m slowly getting familiar with Suunto and enjoying the watch more and more.
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@sky-runner today during my bike ride I couldn’t reproduce this on my custom activity, so again this is very weird. Have you tried to delete and re-create the custom activity?
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It is my opinion that Suunto has an amazing opportunity to be the Apple to Garmin’s PC. What I mean by that is an alternative to all the bloat and gross slow bits of Garmin Connect and their correlations on the watches.
Suunto is clean, fresh and has amazing hardware. This software thing is clearly what is holding it back. There is a post above about how hard it is and how expensive it is to get a new customer. I think people are coming to try Suunto, but if the software is not right they will go back to where they were before whether it be an AW or Garmin.
Basics like listed above, sleep tracking, and a good look at navigation/climb assist would be a good start. I know some will say that sleep tracking or climb assist are not priorities for them, but the reality is I would argue that Suunto has the LEAST reliable sleep tracking on the market and if you are going to spend several hundred (whatever currency you use) on a watch it should work, period. I mean it is a proper dumpster fire if it does not work for someone. You will go weeks with maybe a nap each night. Maybe. climb assist is beautiful and useful if and when it works, but if it doesn’t you will definitely be cussing at your watch in the middle of an adventure. Even turning around early can confuse the watch and throw off navigation on an out and back. These are the features people are used to and judge Suunto on.
Some will say features sell, but Coros has been hot lately and they are totally lacking in features IMHO. The one thing they do have is stoutness in the software. Those watches will track some sleep, GPS some miles, and track some HR. The hardware is nowhere near as nice as Suunto, but what it does it does consistently.
This is not complaining, this is a plea for cleaning up what we already have before moving on to pretty new things. We have 4 great watches now. Lets make them all work really really well and show them what a great Finnish/Chinese company can do without bloatware and a second mortgage like price tag.
Suunto Vertical, Vertical 2, Race, Race 2, Race S and Run. Back to the Race S at the moment.
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@Stavrogin i think it is super subjective, unless Race 2 is so different from Race S, but most of the people I know would say that Suunto’s sleep tracking just works. (Unless you mean real scientific comparison about sleep stages and things, that might be not so reliable). Clib Guidance is very well at the moment, yes it has some issues but compared to general offerings it is truly good. Of course Suunto has bugs from time to time and I think in this forum we tend to see mostly people who complain, because that is in a way the point with this forum.
Suunto Race S (Titanium Canary)
Suunto Vertical (Titanium Solar Forest) -
The Race 2 isn’t worth 500 euros. The app is poorly programmed and cheap. Why not just steal a few things from Garmin or Polar? Everyone does it. And not every Suunto user is a hiker. Many run or cycle. One can only hope for an update soon. Even the basic Strava segment implementation isn’t being developed further. But the Race 3 is coming in a few months, then everything will be better 🫣
Durchgestrichen -
@Stavrogin for me (Race 1, Race S atm) Suunto’s sleep tracking works great. Compared it against many other devices (Whoop, Oura, Apple Watch) and they always corresponded closely. I don’t say it works for everyone, since for me eg. Garmin’s sleep tracking does not work very good (sees me awake for hours at night, when I am sound asleep), but to say Suunto’s sleep tracking doesn’t work at all for anyone is not true. I can not comment on the Race 2 though.
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@Ollipolli I disagree about the app. I actually prefer Suunto app to Garmin Connect. There are some silly parts of the app - mostly the older parts inherited from Sports Tracker but it has matured quite a bit in the last couple of years.
However I fully agree with you with regards to Strava Live Segments, which is the worst implementation of segments among all brands. The only single advantage it has is that live segment tracking still works at the same time with navigation, but that isn’t true for Garmin or Coros implementations.
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@OutdoorMan I have reproduced it from the first try. I created a new sport mode based on Trail Running and added a graph with HR at the bottom and pace at the top.Then I started an activity and here what I saw:
Furthermore, I have these issue on two Suunto watches that I own - both Race and Race S.
Now, the question is how I remove this custom sport mode that I don’t actually need? There isn’t a way that I can see.
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@sky-runner just tap on Edit in the sport mode customisation screen and delete it.
Btw. this is how it looks on my watch, so I guess it’s some weird bug.
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@OutdoorMan This is how it looks for me the first time I use the watch after I reboot it or after an update. Then next time it shows the flat line. What is even more, I have just tried starting a run after finishing another run, and the graph showed HR from the last 40 minutes of the previous run. These is some weird sharing of the data across activities which to me seems like a clear bug. But I have Race 1, so there may be a subtle difference between my watch and your watch when though they are supposed to run the same software.
Anyway, that was meant to be just as example of something that I reported over a year ago. But I could make a decently long list of other things. Seeing all these bugs not being fixed is what gives me a pause when I think about an upgrade. After all. the new watches run exactly the same software and seem to be even more buggy. If I was a satisfied user, I would buy a new Race as soon as it was released.
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@aiv4r that is the thing people say when sleep tracking “just works”. I find forums are people with singular experiences. Rather than being empathetic to the tech needs of others we retreat to amplifying our singular n of 1 experiences.
I would not make such a point if I had not seen a lot of people reaching out for help. Sorry your “most people” just work. I celebrate them. When you have software issues I hope that is not the response you get
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@Ollipolli I agree. Where are the updates? I got my race 2 a little over a week ago and have noticed so many random glitches and silly things that are missing in the the basic functionality of the watch that its competitors in similar price ranges have. For example… a very basic “feature”, and I cringe when I say its a feature but being able to show what the remaining battery percentage corresponds to in actual days. Why can we not see this?? Also, sometimes the button shortcuts dont work when im on the watch face screen and everything is unlocked. I have to scroll a bit and then itll work. So many more that a lot of people on reddit are talking about too.
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@Stavrogin i think your missynderstood my point but that is fine, everybody has their opinion. But I suggest you to use your own logic and think that people who do not have problems will not go to forums and reddit and say thay it works for them, since they do not have a reason. We only see those who complain and I assume that is minority of poeple.
I have full understanding for people if it does not work and I hope it will be improved for them. -
@pgrob said in We need Updates!:
Hello everyone,
I’ve been a Race 2 owner for 10 days (after 4 years with the Fenix 6 Pro) and am actually quite happy with the Race 2, but I’ve read about some issues and bugs with the software here in the forum. To those who have been Suunto users for a long time: how does it work at Suunto? Can we expect regular updates that fix the bugs? I’ve heard a lot of good things about the Race 1.
Does that mean we just need to be a little patient with the Race 2 and the Software?i think the best course of action is to work out what issues for you are dealbreakers, report them to suunto, and if they are not fixed within your 30 day return issue, then return the watch (with reference to the issue). that is the only real bargaining power we have with suunto.
i note that one of my dealbreaker issues remains unfixed 9 months after I reported it (and 8 months after I returned my watch): https://forum.suunto.com/topic/12624/interval-laps-are-not-exported-to-third-parties-and-.fit-file-correctly-if-lap-button-is-presed-breaks-runna-strava - and it seems it existed years before.
i liked a lot about the watch and would potentially return to suunto if i saw a meaningful change in their software approach, but they seem very lost right now.
