synchro-not-synchro in Vertical calendar

[Krzysztof Borkowski]

In the app’s calendar, I don’t see any synchronized activities. It looks like I haven’t done anything in previous years. However, in my profile, I seem to have kilometers and activities from the last few years. How do I synchronize this?

I am only referring to historical activities. Everything new updates without any problem.

[Brad_Olwin]

@Krzysztof-Borkowski Sign out of the app and sign back in.

[Krzysztof Borkowski]

@Brad_Olwin I tried this, but it doesn’t work. In the calendar, I only have activities synced from the new watch, and not from the cloud

[Mff73]

@Krzysztof-Borkowski
Did you double checked that you are connecting to the correct account?
Out of curiosity, your past activities are also from Suunto watches?
Last tip : are you able to see those past activities in Sportstracker website (same credentials as your suunto account and it is expected to display all your history as well)

[Krzysztof Borkowski]

@Mff73

i believe i have only one account, and use(d) only Suunto watches. this is my 3rd one.

holy… nope. when i logged to sportstracker i can see only stuff from 2019 and earlier and current data (i mean data registered by the current watch)

any chance to restore lost stuff?

[Krzysztof Borkowski]

@Mff73 @Brad_Olwin

We have a breakthrough in the case, and, as usual, I’m the only one to blame. The long and short of it is: I found an old phone, and it turns out that somehow the data was not synced to the cloud. Everything I need is on that phone. Now I’m panicking a little bit about how to proceed without messing anything up. Currently, I have my new phone paired with my watch

[Mff73]

@Krzysztof-Borkowski
Do not disconnect that old phone Suuntoapp from your account. And try to refresh the home page (swipe down the whole screen).
Which app version is it?
I am not super sure what to do (or not to do)
I would personally first : update the app to latest version, and see if sync to cloud is appearing.
If not, if would probably pair a Suunto watch to it, sync the watch a’d see.
@Brad_Olwin ? @Dimitrios-Kanellopoulos?