Software Update 2.48.16 (2025 November Rain release)

Ecki D.

9PP WHR 24/7 stopped working during night again

Last night the 24/7 HR Measurement stopped working again. I just noticed it because after waking up the passcode was activated again and again.

This time turning on energy save mode and turning it off again fixed it.

Can’t remember when this happend to me last time. Thought it might have been fixe but it seems like it is still happening.

It seems like the option to send logs to support ist gone in the app, or do I just don’t find it?

Egika

@Ecki-D. seems like the watch thinks it is off your skin.

Gideon Kaempfer

@Ecki-D. Sending logs still exists under account (right top picture of a person) -> settings:

2b2bff

@Egika said in Software Update 2.48.16 (2025 November Rain release):

seems like the watch thinks it is off your skin.

I guess that is what happened with my Race S as well - as written here

Ecki D.

@2b2bff @Egika - Yes, that’s my impression as well. Once the sensors switch off, it probably triggers the whole ‘off-skin mode’ logic. Kind of a chicken-and-egg situation that only Suunto can really sort out — is it falsely detecting no skin contact, or are the sensors shutting down for some other reason?

Just to add my perspective:
It’s frustrating that a basic issue like the nightly sensor shutdown is still around. This isn’t an isolated case — several users report the same behaviour, and it has a real impact on sleep/HRV tracking.

The watch is great in many ways, but when such a core function keeps failing, it becomes hard to trust the device long term. Some users even joked at me that the only reliable “solution” is to return the watch after 11 months and hope the next model fixes it — which says a lot about how long this problem has been known.

It would be really appreciated if Suunto could take a closer look and address this properly. The hardware seems capable; it feels like a firmware issue that should be solvable.

Matúš

@Ecki-D. said in Software Update 2.48.16 (2025 November Rain release):

9PP WHR 24/7 stopped working during night again

A shiver runs down my spine…

Currently, @Jaxxdu (https://forum.suunto.com/post/180232) and you had (again) the “pleasure” of this bug… Very very well! So, I’m waiting for it.

Stanislav Damjanov

I had another swim session today, once again watch missed 8-10 25m distances in 2500m. It is quite frustrating, last year in June before firmware update which supposed to fix swim style detection it was quite accurate, it was often that even one distance wasn’t missed for thewhole session. After that update it was worse but it was acceptible to miss few distances, but now it’s a disaster.

v.sacre

I still don’ t understand how to see new running metrics (ground contact etc).
I use Vertical 2 with latest firmware, with or without Stryd, with or without custom mode and in all cases I don’t see those metrics…

OutdoorMan

@v.sacre I don’t have these on watch screen but these details are visible in the activity summary after you finish a run or in Stats in the app. Do you see this?

v.sacre

@OutdoorMan nope it is not present in the app