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    OHR recording stopped working in Race S with SW 2.50.25

    Scheduled Pinned Locked Moved Suunto Race S
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    • F Offline
      flyinono
      last edited by

      Does anybody have issue with the OHR measure and SW 2.50.26 on Race S?
      Everything stopped working 3 days ago so no sleep tracking, HRV…anymore.
      I contacter Suunto support and did a factory reset, didn’t help, problem still persists.

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      • Z Offline
        Zadska7 @flyinono
        last edited by

        @flyinono Yeah in fact. During sports, e.g. walking, I’ve absurdly high peaks since the update. Until yet, I couldn’t figure out the circumstances but at least it happens quite regular.

        9D7EAA74-E712-4B19-A709-297F7B3BF81D_1_105_c.jpeg 5F7118BA-4864-4E1A-B3EC-11B608211447_1_105_c.jpeg

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        • R Offline
          Robin-C-B
          last edited by

          Hi. I’m a new Race S owner (6 days now) and I’m having the same issue. Version 2.50.26. I’ve tried a soft reset several times without success.

          I also raised this with Support by email yesterday, but I’ve not had a reply or acknowledgment - is this usual?

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          • F Offline
            flyinono @Robin-C-B
            last edited by

            @Robin-C-B they should usually reply quite quickly, I reached out to them via the website chat. But basically the proposals I got was to wait the next software release within the next 2 weeks which should potentially fix that or alternatively send the watch back for service. I’m trying to weighing pros and cons waiting the next release and being able to at least record activities but no daily health data anymore or send it back directly 😅! I hope something is happening soon 😕!

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