2 problems with Suunto Vertical at once : Buttons and screen

fondueaufromage

Dear All,

I have for the first time a serious quality problem with my Suunto Vertical watch… not just 1 but 2 problems at the same time. Obviously, this appears 2.5 months after the end of the 2-year warranty.

It seems my watch didn’t survive my last 8-minute swim because the next day, I wanted to use it and I noticed two problems :

Pressing the “up” button performs the actions “up” and then “confirm” (SV_up.mp4 ). Pressing the “confirm” button performs the actions “up” and then “confirm” (SV_confirm.mp4 ). I tried a software reset as well as a hard reset but it did not solve the problem.
Three air bubbles have appeared under the glass. It looks like it’s starting to come unglued.

The bubbles aren’t a problem for use, but they’re visually unappealing. On the other hand, the button issue is very annoying to navigate the menus.

Has anyone else encountered either of these problems? I seem to recall seeing a post on the forum where someone shared a photo of the bubbles, but I haven’t been able to find it.

Thank you for reading.