Suunto Software Update Q2 Hotfix 2.56.28 Race 2 and Vertical 2

2b2bff

@Martin-Vrska probably you missed my sarcasm there. I see this pattern far too often these days…

runyx17

Another restart today after I checked the morning log.

My watch came back from the Suunto service center yesterday because of the restarts. They returned it without a hotfix (they replaced the battery and the barometer sensor—I don’t understand why, but OK). Yesterday evening I updated to 2.56.28, and this morning it restarted again.

I sent the log via SA.

Stoke80

Stoke80 said:

@Dimitrios-Kanellopoulos

So nothing new for the “bluetooth sensor drop during trainings” issue?

Does anyone know something about this?

Dimitrios Kanellopoulos

@Inge-Nallsson you are right. This was my omission coming back from vacation and being a bit overwhelmed. (thats also why this post was delayed)

Race 2 and Vertical 2 -> added it to the topic

elbee

@Stoke80 said:

Stoke80 said:

@Dimitrios-Kanellopoulos

So nothing new for the “bluetooth sensor drop during trainings” issue?

Does anyone know something about this?

This issue is occuring on all recent suunto watches since end of last year. I reported it many times to suunto (for my race s). Only half july I got the message that suunto support passed the message to suunto developers. The next time I got the message suunto developers passed in on to the bluetooth firmware developers. Since then, it’s silent. Suunto support told me they would inquire about the status and keep me up to date, but I heard nothing.

The last time I complained Suunto support told me not to expect a fix in a firmware update anytime soon.

isazi

@runyx17 can you send me the email associated with your account in private? I will open a bug report for your crash, apparently it is something else that was not fixed with the update.

Stoke80

@elbee said:

Thank you. Unfortunately, it is sobering to read this.

runyx17

@isazi
Another restart now. During activity Hiking. 2 Suunto app plus. I sent log via SA again. I send you my mail PM. Thank you.

2b2bff

[deleted by author]

SuperFlo75

Just updated today… it took a very long time… about 25 minutes… I will test it the next days for my holiday training walks after my knee injury 🤩

Elad Solomon

Hi @isazi @dimitrios-kanellopoulos

Just had crash after hot fix not the whole watch restarted. But I lost the interval guide on the watch black screen, and no notification, I only had 2 guides activated i think it was the interval guide and zonesense.

Watch is Race 2 forgot to mention

Should I open case with customer service?

johann.fuehrer

@Elad-Solomon Hi, yes, open a case. I had also issues with the interval guide on the Vertical 2. You should open a case ALWAYS if you find a new issue to make Suunto aware of it and that there are more people with the same issue.

Elad Solomon

@johann.fuehrer will do thanks

9ppuser

Thanks for the update, but I have a quick question for everyone.

I can’t load any new maps on race 2 latest update — the watch says “Failed to connect to the wireless network.” I’ve never had this problem before; it’s always worked perfectly. The network is set up successfully in the app.

I’ve tried the following: removing the watch and reconnecting it, removing the network and reconnecting it, a soft reset, and even downgrading to the previous version .18. Nothing has worked. Any tips, or is this a known issue right now?

UjcoCZ

Vertical2, after last update no possibility to download or delete maps … 🫣🫣🫣 restart watch or change WiFi did not solve the problem

Egika

@9ppuser this has most likely nothing to do with the update (even more so as it occurs also with previous version).
I would look somewhere in the network setup…
You can also use your phone hotspot to check if the watch can connect to a Wifi

9ppuser

@Egika Thanks for your message. I thought it might be related to the update. I tried connecting via hotspot, but it didn’t work. The watch can’t connect, even though the app shows it’s connected. I’ll try resetting the watch; maybe that will fix the problem

UjcoCZ

@Egika It’s definitely related to the update—I haven’t made any changes to the Wi-Fi or router settings, and both the V2 and R2 watches are showing the exact same error!

HonzaS

@UjcoCZ Just tried deleting Sardinia map and my watch is asking to connect to WiFi for downloading map. Why, if I want to just delete the map??? Nothing changed after enabling WiFi on watch. So tried to delete WiFi from my watch and enter it again. Nothing helped. I got message that watch can´t connect to WiFi.

GomJabbar

Same problem here.
Map download was fine before the update. Systemic error message “Failed to connect to wireless network” since the update.
The update is the only change in my setup. It is definitively related…
Is a fix already in motion ?
Thxs