Important news concerning our digital services

radlwadl

A solution for older watches like Ambit2 without bluetooth connectivity is a must. No further arguments required, everything’s already mentioned.
Very bad decision!

@Dimitrios-Kanellopoulos

You are unnecessarily jumpy.
This is a fight. A fight to keep functionality on the same level as today both for all. Ambits 1,2,3 and the rest.
Everybody is losing something and I empathize with everyone’s pain regarding this digital plans.

Luís Pinto

@Yannis-Belouris all thinking are welcome. Suunto can bring structured Very quickly if they want… Stryd team is limited and this week they bring structured for AW as beta!

ColdBeer

@Dimitrios-Kanellopoulos said in Important news concerning our digital services:

@ColdBeer @Yannis-Belouris haven’t we iterated over this discussion quite a lot? I have heard quite the same here. My intention for commenting was at least to understand why the non-provoked fight.

To debate if another service is useless to you , paid or not, I would not like todo that IN THIS THREAD.

Again if you do feel that you have a fight to win, as Spartan users, please give space to the people that have a bigger one, such as A2, and the non BT devices.

To my eyes the biggest problem here are these users mainly and I would love to get the feedback, not debate again about Strava features paid and TP.

The debate is here, and IMHO the Suunto communication is making EVERY Suunto user to lose something (full service, medium service, or something). It’s the worst way to say something to customers, mixing bad news for everyone. So please, if Suunto -as it seems- is trying to give spartan users no solution to workout analysis and say there are some others payment platforms to do so, don’t try shut up me just because I’m less hurt than others (something that I’m sure about).

Dimitrios Kanellopoulos

@Yannis-Belouris let keep the discussion then focused on what we can do and to provide ideas or even bad sentiment / feedback. I understand now, about the provoked fight I asked about.

Dimitrios Kanellopoulos

@ColdBeer again I am not trying to shut you up. But to be honest take a look further app, you have said this again in different words. I am just asking to give space to other subjects and users, You are well heard.

tefteulf

@GingerBeardMan I’m confused! Why could not I connect the A2 (USB-cable) to my BT-equppied laptop and connect (via BT) to my smartphone SA-app? In that way, at least, the older watches using the USB-cable could be used with the SA-app! I think that making the A1/A2 watches obsolete is horrendous! Amersport (which owns Sunnto is now being bought by a Chinese company, Anta 5.3 billon USD) maybe now has become a victim of political play?

GingerBeardMan

Ambit, Ambit2, M-series, T-series and Quest Collection watches
These Suunto products will not be compatible with Suunto app due to no mobile connectivity (Bluetooth).

Is it not possible to allow connectivity between older devices and the suunto app via Suunto link?
I still have to use Suunto link to upgrade my Suunto 9 so if it is still going to be part of the suunto ecosystem, why not use it as a gateway for older devices?

estevez

Info from Suunto Support (09/2018):
“(…) we assure you that Ambit3 peak will be supported maybe longer than new Suunto watch models since these models are already proven to be reliable and has been one of the best selling watch models from Suunto, just like Suunto Core. There are no plans in changing apps and websites for Ambit family. If there will be significant changes, it could be switching from using Moveslink2 to Suuntolink (which is still being discussed not yet planned) which does not really have any significant effect on the watch.”

So, I have ordered my 2nd Ambit3 Peak… And yesterday I received mail that Movescount will be substituted with mobile app - which will cause, that my Ambit 3 Peak watch will be significantly less functional watch. I need customization, sportsmodes, suunto user apps, route planning + uplod, POIs, etc. At the moment I am very dissapointed customer.

Saketo Nemo

At the end, I hope, suunto will offer a solution for everyone.
For NO BT users, maybe a stand alone software that sync to sport tracker database (aka suuntoapp) and for ambit3 users suunto app will be implement actual function offered by MC.
I can bet on

witchcraft

@estevez I got the self same email back last summer when I questioned the support of my Ambit

ColdBeer

@Dimitrios-Kanellopoulos said in Important news concerning our digital services:

@ColdBeer again I am not trying to shut you up. But to be honest take a look further app, you have said this again in different words. I am just asking to give space to other subjects and users, You are well heard.

Pal, so as it’s clear what we’ll lose functionalities with the future death of MC, it’s clear enough, IMHO, that Ambit 1&2 users feel terribly angry. I don’t think suunto needs more comments from them about that point too.

I’ll neither express nor repeat again my arguments. But I really believe it’s clear enough.

Now it’s the moment for suunto decisions. Turn for suunto. I just wish no more bad news, imaginative and innovative solutions, and that the suunto users doesn’t lose more faith on this company. But clear, loud and detailed news.

DmitryKo

@Tobias-F said in Important news concerning our digital services:

couldn’t have write it better, like the bit of sarcasm in your line

I wasn’t really trying to be sarcastic, I just hope to make it point clear that

all the bad consequences of the decision to scale down web services and effectively discontinue support for older watches were really expected and the possible damage was evaluated well in advance, and
the only thing you can really do about it right now is vote with your money.

But I guess I just couldn’t hide my disappointment well enough…

awinkel

@witchcraft & @estevez
It’s very recommended to safe that mail very well.
In a lawsuit you’ve a very good argument against Suunto.

sartoric

Well, yes … no one is overreacting here

Efejota

This movement from Suunto is simply outrageous. I have a great watch and will loos some basic functionality (Ambit 3 Peak and routes/POIs loading). Almost anything has already been said here. I think that the position expressed by Suunto in the mail only shows absolute disregard of their most traditional (and probably valuable) customers, just planned obsolescence and an environmentally unbelievably position. I hope that they will change how support for older watches is solved, in order to maintain the basic features they were designed to have.
BTW, I am starting to think that some international movement to ensure customers full access to the data stored in their electronic equipment should be started. They are OUR data and we should be able to handle it in some open and accesible format.

Dimitrios Kanellopoulos

@Efejota said in Important news concerning our digital services:

BTW, I am starting to think that some international movement to ensure customers full access to the data stored in their electronic equipment should be started. They are OUR data and we should be able to handle it in some open and accesible format.

this is a very valid point

@GingerBeardMan said in Important news concerning our digital services:

Is it not possible to allow connectivity between older devices and the suunto app via Suunto link?

had the same thought, older watches like ambit2’s was getting FW over the cable and shooting the workoutdata via moveslink over the cable, newer watches (spartans) still use the cable and suuntolink for firmware updates, so if the cable connection works for FW why it’s not ok to have an workaround to get older watches via cable/suuntolink send their workoutdata to the SA, you loose customisation and setting at least you can keep the data in the new app with old devices and don’t brick them

not an expert in protocoll and baselayer, can’t really judge if this is technical feasible…

RiphRaph

I’m a new Suunto user. I bought a Spartan Sport WHR in late November and one of the things that swayed my decision was that I’d be able to use the Movescount platform. I’m extremely disappointed to hear, less than two months after buying the watch, that Suunto not only plans to scrap Movescount, it’s going to stop offering any kind of web-based service at all.

Sorry, but this won’t do. I don’t want to be forced to use a phone app as the only access to my data. I certainly wouldn’t have bought the watch if I’d seen this coming and between this development and the company’s clear lack of commitment to continue supporting older watch models (Ambit/Ambit2) when it’s no longer convenient, I’m now highly unlikely to stick with the brand the next time I upgrade.

jw cou

@RiphRaph I’d like to reiterate that the only thing that has been confirmed is the stop of Movescount, at the soonest in 1.5 years. The option of “No replacement at all/ replacement only by SA” has not been communicated on by Suunto. And if you look at the number of votes the request for a web access got in this forum, we can certainly think Suunto will take this in consideration, based on the fact the priorities given by this forum to the development of SA have been listened to so far.
I might add, if your need is to access your data via a web platfrom, SA syncs with several services with a web access that will allow you to do that for free. I don’t want to trigger a new series of posts, I’m not saying the free version of TP/Endomondo/Strava has similar features than Movescount web, but it could be a valid alternative to explore your data on a big screen while we have more news from Suunto about a possible “SA-web” platform - that’s now the most voted feature in this forum and by far.