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Is there anyy Official info how to move all data from Movescount to Suunto App?

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  • B Offline
    borgelkranz Bronze Member @karel louda
    last edited by 27 Aug 2019, 08:45

    @karel-louda I have the same problem and asked @Dimitrios-Kanellopoulos for help. He wants to keep me posted on this but currently is on vacation. Maybe you can reach out to him?

    K 1 Reply Last reply 29 Sept 2019, 15:39 Reply Quote 0
    • A Offline
      Alan Košuta
      last edited by 29 Sept 2019, 12:47

      Hello all.
      I have a problem with tansfering history data from movescount to suunto app. I did everything that the instructions told me. The apps are connected but I cant see the history yet. I also cant see the progress bar of any kind so I dont even know if its working. Im talking about mobile apps.

      1 Reply Last reply Reply Quote 0
      • K Offline
        karel louda Bronze Member @borgelkranz
        last edited by 29 Sept 2019, 15:39

        @borgelkranz
        Answer from Suunto Support.

        Thank you for contacting Suunto Customer Support.

        Unfortunately, you can’t do a second attempt on importing your old Sports-Tracker account to a new one. We apologize for this inconvenience but we don’t have features to import your old activities on a second attempt in Suunto App.

        If you have other concerns, don’t hesitate to contact us.

        Sincerely,
        Raphael
        Suunto Customer Support Team

        B S 2 Replies Last reply 29 Sept 2019, 19:43 Reply Quote 0
        • B Offline
          borgelkranz Bronze Member @karel louda
          last edited by 29 Sept 2019, 19:43

          @karel-louda disappointing ☹

          1 Reply Last reply Reply Quote 0
          • S Offline
            suzzlo Moderator @karel louda
            last edited by 29 Sept 2019, 20:12

            @karel-louda no idea if it could work: creating new SA account and linking with MC?

            Suunto: Race, S9Peak, Spartan Sport Wrist
            Garmin: FR745, Edge 530
            SA topics:

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            M 1 Reply Last reply 30 Sept 2019, 06:33 Reply Quote 0
            • M Offline
              Mff73 @suzzlo
              last edited by 30 Sept 2019, 06:33

              @suzzlo said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

              @karel-louda no idea if it could work: creating new SA account and linking with MC?

              It won’t work as MC account is then flagged as synced.
              It is technically feasible for Suunto to unflag and let a second sync (done for me after some sync test before official release) , but surely they don’t want to do it for everyone request it.

              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
              Suunto Vertical all black
              Wife : S9PP
              SA: Always the latest beta :)
              Android 13, Galaxy S205G

              1 Reply Last reply Reply Quote 1
              • K Offline
                KarlMyers840 Banned
                last edited by 4 Nov 2019, 20:08

                Threads should stay focused on one topic/problem/bug/suggestion etc.
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                • M Offline
                  Maciej
                  last edited by 20 Nov 2019, 12:55

                  @Dimitrios-Kanellopoulos
                  I’ve transferred my moves from Movescount to Suunto App but there’s some issue. All my moves from 22/03/2017 untill now have been transferred correctly but no moves from 06/04/2016 until 21/03/2017. There are more than 130 moves that still have to be transferred. I’ve been using my Suunto Ambit 3 Peak and don’t want to change it to any other brand. I’m trying to transfer moves once again but the app doesn’t allow it. It’s intended to be done only once. Is there any chance Suunto alows me to do it again or do it for me? I don’t want to lose more than 130 moves.
                  Kind regards
                  Maciej

                  M F 2 Replies Last reply 20 Nov 2019, 12:57 Reply Quote 0
                  • M Offline
                    Mff73 @Maciej
                    last edited by 20 Nov 2019, 12:57

                    @Maciej said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                    @Dimitrios-Kanellopoulos
                    I’ve transferred my moves from Movescount to Suunto App but there’s some issue. All my moves from 22/03/2017 untill now have been transferred correctly but no moves from 06/04/2016 until 21/03/2017. There are more than 130 moves that still have to be transferred. I’ve been using my Suunto Ambit 3 Peak and don’t want to change it to any other brand. I’m trying to transfer moves once again but the app doesn’t allow it. It’s intended to be done only once. Is there any chance Suunto alows me to do it again or do it for me? I don’t want to lose more than 130 moves.
                    Kind regards
                    Maciej

                    Your moves from MC are not lost 🙂
                    Do you receive the mail from Suunto stating that transfer is completed ? If not, it could take still sometime to complete.
                    But if yes, you have have an issue.

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    M 1 Reply Last reply 20 Nov 2019, 13:11 Reply Quote 0
                    • F Offline
                      freeheeler @Maciej
                      last edited by freeheeler 20 Nov 2019, 13:02

                      @Maciej
                      you’ve got an ambit and as I remember the full transfer from MC to SA is not open yet for users with older watches.
                      I could also only transfer activities until January 2018, when ambit was my only watch. Everything before was not transferred.
                      When I logged in with my new S9B I could start the entire transfer.

                      living sideways

                      1 Reply Last reply Reply Quote 0
                      • M Offline
                        Maciej @Mff73
                        last edited by 20 Nov 2019, 13:11

                        @Mff73 I got an e-mail from Suunto confirming the transfer has been accomplished. There’s definitely an issue. Unfortunately there’s no other way to tranfer moves to Suunto App because SA doesn’t have such feature as “import workouts from GPX files”.

                        M D 2 Replies Last reply 20 Nov 2019, 15:21 Reply Quote 0
                        • M Offline
                          Mff73 @Maciej
                          last edited by 20 Nov 2019, 15:21

                          @Maciej
                          So yes, it looks like an issue.
                          Then I think, @Dimitrios-Kanellopoulos is the only master to advice if a support ticket is worth.

                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                          Suunto Vertical all black
                          Wife : S9PP
                          SA: Always the latest beta :)
                          Android 13, Galaxy S205G

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                          • D Offline
                            Dimitrios Kanellopoulos Community Manager @Maciej
                            last edited by 21 Nov 2019, 11:59

                            @Maciej you got an email of success but nothing in your app ?

                            Community Manager / Admin @Suunto
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                            M 1 Reply Last reply 21 Nov 2019, 12:14 Reply Quote 0
                            • M Offline
                              Mff73 @Dimitrios Kanellopoulos
                              last edited by 21 Nov 2019, 12:14

                              @Dimitrios-Kanellopoulos said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                              @Maciej you got an email of success but nothing in your app ?

                              Not nothing, but it misses 130 moves during a date range.

                              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                              Suunto Vertical all black
                              Wife : S9PP
                              SA: Always the latest beta :)
                              Android 13, Galaxy S205G

                              D 1 Reply Last reply 21 Nov 2019, 12:37 Reply Quote 1
                              • D Offline
                                Dimitrios Kanellopoulos Community Manager @Mff73
                                last edited by 21 Nov 2019, 12:37

                                @Mff73 I d contact support for this 😕

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                M 1 Reply Last reply 21 Nov 2019, 14:46 Reply Quote 0
                                • M Offline
                                  Maciej @Dimitrios Kanellopoulos
                                  last edited by 21 Nov 2019, 14:46

                                  @Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

                                  Mff73M 1 Reply Last reply 21 Nov 2019, 14:50 Reply Quote 0
                                  • Mff73M Offline
                                    Mff73 @Maciej
                                    last edited by 21 Nov 2019, 14:50

                                    @Maciej said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                                    @Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

                                    Please consider that accounts MC and SA are not really “connected” but more consider that you have triggered the “OneShot full transfer” from MC to SA.
                                    No new moves from movescount will be transfered, it is not a connection, not a sync link.

                                    For your case, only support can analyze your missing moves and see what to do.

                                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                    Suunto Vertical all black
                                    Wife : S9PP
                                    SA: Always the latest beta :)
                                    Android 13, Galaxy S205G

                                    M 2 Replies Last reply 22 Nov 2019, 13:06 Reply Quote 1
                                    • M Offline
                                      Maciej @Mff73
                                      last edited by 22 Nov 2019, 13:06

                                      @Mff73 Who should I contact?

                                      1 Reply Last reply Reply Quote 0
                                      • R Offline
                                        RebeccaCarlson637 Banned
                                        last edited by sartoric 17 Dec 2019, 19:02

                                        Do you have an estimated for the data transfer to happen for Ambit3?
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                                        Dimitrios KanellopoulosD 1 Reply Last reply 17 Dec 2019, 20:50 Reply Quote -3
                                        • Dimitrios KanellopoulosD Offline
                                          Dimitrios Kanellopoulos Community Manager @RebeccaCarlson637
                                          last edited by 17 Dec 2019, 20:50

                                          @RebeccaCarlson637 no but I can ban you easily 😄 (making a joke here )

                                          Screenshot 2019-12-17 at 21.50.34.png

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          Saketo NemoS M 2 Replies Last reply 18 Dec 2019, 11:25 Reply Quote 4
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