• Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login
Suunto app Forum Suunto Community Forum
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login

Is there anyy Official info how to move all data from Movescount to Suunto App?

Scheduled Pinned Locked Moved Digital service transition
144 Posts 46 Posters 21.0k Views 48 Watching
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • M Offline
    Maciej @Mff73
    last edited by 20 Nov 2019, 13:11

    @Mff73 I got an e-mail from Suunto confirming the transfer has been accomplished. There’s definitely an issue. Unfortunately there’s no other way to tranfer moves to Suunto App because SA doesn’t have such feature as “import workouts from GPX files”.

    M D 2 Replies Last reply 20 Nov 2019, 15:21 Reply Quote 0
    • M Offline
      Mff73 @Maciej
      last edited by 20 Nov 2019, 15:21

      @Maciej
      So yes, it looks like an issue.
      Then I think, @Dimitrios-Kanellopoulos is the only master to advice if a support ticket is worth.

      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
      Suunto Vertical all black
      Wife : S9PP
      SA: Always the latest beta :)
      Android 13, Galaxy S205G

      1 Reply Last reply Reply Quote 0
      • D Offline
        Dimitrios Kanellopoulos Community Manager @Maciej
        last edited by 21 Nov 2019, 11:59

        @Maciej you got an email of success but nothing in your app ?

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        M 1 Reply Last reply 21 Nov 2019, 12:14 Reply Quote 0
        • M Offline
          Mff73 @Dimitrios Kanellopoulos
          last edited by 21 Nov 2019, 12:14

          @Dimitrios-Kanellopoulos said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

          @Maciej you got an email of success but nothing in your app ?

          Not nothing, but it misses 130 moves during a date range.

          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
          Suunto Vertical all black
          Wife : S9PP
          SA: Always the latest beta :)
          Android 13, Galaxy S205G

          D 1 Reply Last reply 21 Nov 2019, 12:37 Reply Quote 1
          • D Offline
            Dimitrios Kanellopoulos Community Manager @Mff73
            last edited by 21 Nov 2019, 12:37

            @Mff73 I d contact support for this 😕

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            M 1 Reply Last reply 21 Nov 2019, 14:46 Reply Quote 0
            • M Offline
              Maciej @Dimitrios Kanellopoulos
              last edited by 21 Nov 2019, 14:46

              @Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

              M 1 Reply Last reply 21 Nov 2019, 14:50 Reply Quote 0
              • M Offline
                Mff73 @Maciej
                last edited by 21 Nov 2019, 14:50

                @Maciej said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                @Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

                Please consider that accounts MC and SA are not really “connected” but more consider that you have triggered the “OneShot full transfer” from MC to SA.
                No new moves from movescount will be transfered, it is not a connection, not a sync link.

                For your case, only support can analyze your missing moves and see what to do.

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                M 2 Replies Last reply 22 Nov 2019, 13:06 Reply Quote 1
                • M Offline
                  Maciej @Mff73
                  last edited by 22 Nov 2019, 13:06

                  @Mff73 Who should I contact?

                  1 Reply Last reply Reply Quote 0
                  • R Offline
                    RebeccaCarlson637 Banned
                    last edited by sartoric 17 Dec 2019, 19:02

                    Do you have an estimated for the data transfer to happen for Ambit3?
                    [WhatsApp Status Attitude]
                    [WhatsApp Video Download Funny]

                    D 1 Reply Last reply 17 Dec 2019, 20:50 Reply Quote -3
                    • D Offline
                      Dimitrios Kanellopoulos Community Manager @RebeccaCarlson637
                      last edited by 17 Dec 2019, 20:50

                      @RebeccaCarlson637 no but I can ban you easily 😄 (making a joke here )

                      Screenshot 2019-12-17 at 21.50.34.png

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      S M 2 Replies Last reply 18 Dec 2019, 11:25 Reply Quote 4
                      • S Offline
                        Saketo Nemo Moderator @Dimitrios Kanellopoulos
                        last edited by 18 Dec 2019, 11:25

                        @Dimitrios-Kanellopoulos
                        Oh god !
                        😂 😂 😂 😂 😂 😂

                        1 Reply Last reply Reply Quote 0
                        • M Offline
                          margusl @Dimitrios Kanellopoulos
                          last edited by 18 Dec 2019, 14:33

                          @Dimitrios-Kanellopoulos , when keeping those clickbait links, doesn’t that make the mission of the spam account kind of… complete 😐 ?

                          1 Reply Last reply Reply Quote 2
                          • M Offline
                            Maciej @Mff73
                            last edited by 19 Feb 2020, 14:32

                            @Mff73 I contactet support 3 months ago. Every month they get back to me thanking for my patience and asking the same questions:
                            OS version
                            Suunto App version
                            Movescount version
                            etc.
                            They’ve done nothing so far to help me. I’m afraid there’s no way to transfer missing moves from Movescount to Suunto App. I’m very dissapointed with their support and I’m considering changing my watch and buying some product from competition as I’ve lost my moves, anyhow. I don’t understand their attitude to their customers. Somebody buys a Suunto device, uses it, they change software, you loose your moves and what they say? They don’t care 🙂

                            F N 2 Replies Last reply 19 Feb 2020, 14:40 Reply Quote 0
                            • F Offline
                              freeheeler @Maciej
                              last edited by 19 Feb 2020, 14:40

                              @Maciej
                              I’m not sure if the complete upload of MC history to SA is “already” open for Ambit series… but when I was still using my Ambit only, I noticed anything before 2018 was not loaded into SA.
                              I would not worry too much yet.
                              You still see your data in MC, right?

                              living sideways

                              M 1 Reply Last reply 19 Feb 2020, 14:51 Reply Quote 0
                              • M Offline
                                Maciej @freeheeler
                                last edited by 19 Feb 2020, 14:51

                                @TELE-HO in MC yes, I do but this is one shot transfer so doing it there’s no second chance.

                                Mff73M 1 Reply Last reply 19 Feb 2020, 14:53 Reply Quote 0
                                • Mff73M Offline
                                  Mff73 @Maciej
                                  last edited by 19 Feb 2020, 14:53

                                  @Maciej
                                  Bad news.
                                  How many moves are you missing ?

                                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                  Suunto Vertical all black
                                  Wife : S9PP
                                  SA: Always the latest beta :)
                                  Android 13, Galaxy S205G

                                  F 1 Reply Last reply 19 Feb 2020, 14:56 Reply Quote 0
                                  • F Offline
                                    freeheeler @Mff73
                                    last edited by 19 Feb 2020, 14:56

                                    @Mff73
                                    bad news means MC to SA transfer is completed for Ambit watches, too? I did not catch that as I upgraded to S9B and got the upload imediately.

                                    how about creating a second SA account and give it another try?

                                    living sideways

                                    M Mff73M 3 Replies Last reply 19 Feb 2020, 14:56 Reply Quote 0
                                    • M Offline
                                      Maciej @freeheeler
                                      last edited by Maciej 19 Feb 2020, 14:56

                                      This post is deleted!
                                      1 Reply Last reply Reply Quote 0
                                      • M Offline
                                        Maciej @freeheeler
                                        last edited by 19 Feb 2020, 15:00

                                        @TELE-HO You can’t. I have already tried. “You have already transfered your moves to another account. it can be done only once”.

                                        1 Reply Last reply Reply Quote 0
                                        • Mff73M Offline
                                          Mff73 @freeheeler
                                          last edited by 19 Feb 2020, 15:02

                                          @TELE-HO said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                                          @Mff73
                                          bad news means MC to SA transfer is completed for Ambit watches, too? I did not catch that as I upgraded to S9B and got the upload imediately.

                                          I think yes (thought i read it somewhere : all watch are ok to sync)

                                          how about creating a second SA account and give it another try?

                                          Not possible : MC account is now flagged as “Synced” and it is only one shot.

                                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                          Suunto Vertical all black
                                          Wife : S9PP
                                          SA: Always the latest beta :)
                                          Android 13, Galaxy S205G

                                          F 1 Reply Last reply 19 Feb 2020, 15:04 Reply Quote 1
                                          • First post
                                            Last post

                                          Suunto Terms | Privacy Policy

                                            This community forum collects and processes your personal information.
                                            consent.not_received