S9 reboots and freezes on "update" screen

[miniping]

@Dimitrios-Kanellopoulos I’ll try to leave it still in powersave mode for a few hours: no shocks, no wireless connection and see how it goes !

[miniping]

Well, it has failed, back to square one with the same bug.
I guess it’s now time to send it to Finland !

[Dimitrios Kanellopoulos]

@miniping and I suppose you have tried to reset it to facory right?

[miniping]

@Dimitrios-Kanellopoulos I reseted it with suuntolink 2 times

[Dimitrios Kanellopoulos]

@miniping ok clear. Yes I think then it might need it’s mama.

[miniping]

poor thing !
Hopefully I get it back soon, its papa needs it !
I’m interested about the feedback of some who sent back their suunto in Finland: how long did it take from the moment you gave it to UPS to the moment UPS brought it back ? Is it more like 1 week or 1 month ?

[Dimitrios Kanellopoulos]

@miniping from the moment you sent it it should be 1 week max.

[miniping]

So my watch was sent yesterday and is already on the way back to my place. It’s expected around monday !

• Pluses:
  • Amazing support (30h from the phone call to suunto to reparation notification…)
  • Thanks to the community for the first troubleshooting
• Con:
  • the watch seems unreliable to me from now on… Let’s hope that was a faulty one and that never happen again.

[Dimitrios Kanellopoulos]

@miniping keep me posted please

[Pierre-Luc Gaudreau]

Hi , i just receive the suunto 9 baro . It work for 1 hour and did the same problem . Freeze on update screen…try reset and hard reset with sunnto link but nothing work…probably have to return it or a solution exist…

Thanks

[isazi]

@Pierre-Luc-Gaudreau well the OP of this topic had his/her watch replaced, and didn’t write again, so I would suggest you to contact support, especially if you just bought the watch.

[Mff73]

@Pierre-Luc-Gaudreau said in S9 reboots and freezes on "update" screen:

Hi , i just receive the suunto 9 baro . It work for 1 hour and did the same problem . Freeze on update screen…try reset and hard reset with sunnto link but nothing work…probably have to return it or a solution exist…

Thanks

Eventually, try this :

[vr2udt]

@Mff73 May I know which thread was this quoted from? Several of my friends also had this symptom recently, I would like to read more about it. Thank you

[Egika]

@vr2udt that’s from Facebook

[Mff73]

@vr2udt
Yes from Facebook, but the same in some place in this forum.
https://forum.suunto.com/search?term=shipping mode&in=titlesposts
Thanks to @sartoric who have shared this search link today as well