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S9 reboots and freezes on "update" screen

Scheduled Pinned Locked Moved Suunto 9
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  • M Offline
    miniping Bronze Member
    last edited by 17 Jan 2019, 10:35

    poor thing !
    Hopefully I get it back soon, its papa needs it !
    I’m interested about the feedback of some who sent back their suunto in Finland: how long did it take from the moment you gave it to UPS to the moment UPS brought it back ? Is it more like 1 week or 1 month ?

    D 1 Reply Last reply 17 Jan 2019, 10:48 Reply Quote 0
    • D Offline
      Dimitrios Kanellopoulos Community Manager @miniping
      last edited by 17 Jan 2019, 10:48

      @miniping from the moment you sent it it should be 1 week max.

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

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      • M Offline
        miniping Bronze Member
        last edited by miniping 18 Jan 2019, 16:45

        So my watch was sent yesterday and is already on the way back to my place. It’s expected around monday !

        • Pluses:
          • Amazing support (30h from the phone call to suunto to reparation notification…)
          • Thanks to the community for the first troubleshooting
        • Con:
          • the watch seems unreliable to me from now on… Let’s hope that was a faulty one and that never happen again.
        D 1 Reply Last reply 18 Jan 2019, 17:12 Reply Quote 1
        • D Offline
          Dimitrios Kanellopoulos Community Manager @miniping
          last edited by 18 Jan 2019, 17:12

          @miniping keep me posted please

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

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          • P Offline
            Pierre-Luc Gaudreau
            last edited by 27 May 2020, 13:18

            Hi , i just receive the suunto 9 baro . It work for 1 hour and did the same problem . Freeze on update screen…try reset and hard reset with sunnto link but nothing work…probably have to return it or a solution exist…

            Thanks

            I M 2 Replies Last reply 27 May 2020, 13:36 Reply Quote 0
            • I Offline
              isazi Moderator @Pierre-Luc Gaudreau
              last edited by 27 May 2020, 13:36

              @Pierre-Luc-Gaudreau well the OP of this topic had his/her watch replaced, and didn’t write again, so I would suggest you to contact support, especially if you just bought the watch.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

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              • M Offline
                Mff73 @Pierre-Luc Gaudreau
                last edited by Mff73 27 May 2020, 14:03

                @Pierre-Luc-Gaudreau said in S9 reboots and freezes on "update" screen:

                Hi , i just receive the suunto 9 baro . It work for 1 hour and did the same problem . Freeze on update screen…try reset and hard reset with sunnto link but nothing work…probably have to return it or a solution exist…

                Thanks

                Eventually, try this :
                Screenshot_20200527-160235_Lite~(1).jpg

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                V 1 Reply Last reply 27 May 2020, 14:26 Reply Quote 0
                • V Offline
                  vr2udt Bronze Member @Mff73
                  last edited by 27 May 2020, 14:26

                  @Mff73 May I know which thread was this quoted from? Several of my friends also had this symptom recently, I would like to read more about it. Thank you

                  E M 2 Replies Last reply 27 May 2020, 14:33 Reply Quote 0
                  • E Offline
                    Egika Platinum Member @vr2udt
                    last edited by 27 May 2020, 14:33

                    @vr2udt that’s from Facebook

                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                    Race S All Black - TI Canary - Titanium Courtney

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                    • M Offline
                      Mff73 @vr2udt
                      last edited by 27 May 2020, 16:17

                      @vr2udt
                      Yes from Facebook, but the same in some place in this forum.
                      https://forum.suunto.com/search?term=shipping mode&in=titlesposts
                      Thanks to @sartoric who have shared this search link today as well 👍😁

                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                      Suunto Vertical all black
                      Wife : S9PP
                      SA: Always the latest beta :)
                      Android 13, Galaxy S205G

                      1 Reply Last reply Reply Quote 2
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