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    S9 reboots and freezes on "update" screen

    Scheduled Pinned Locked Moved Suunto 9
    21 Posts 8 Posters 957 Views 8 Watching
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    • M Offline
      miniping Bronze Member
      last edited by

      poor thing !
      Hopefully I get it back soon, its papa needs it !
      I’m interested about the feedback of some who sent back their suunto in Finland: how long did it take from the moment you gave it to UPS to the moment UPS brought it back ? Is it more like 1 week or 1 month ?

      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager @miniping
        last edited by

        @miniping from the moment you sent it it should be 1 week max.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        1 Reply Last reply Reply Quote 0
        • M Offline
          miniping Bronze Member
          last edited by miniping

          So my watch was sent yesterday and is already on the way back to my place. It’s expected around monday !

          • Pluses:
            • Amazing support (30h from the phone call to suunto to reparation notification…)
            • Thanks to the community for the first troubleshooting
          • Con:
            • the watch seems unreliable to me from now on… Let’s hope that was a faulty one and that never happen again.
          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @miniping
            last edited by

            @miniping keep me posted please

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

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            • Pierre-Luc GaudreauP Offline
              Pierre-Luc Gaudreau
              last edited by

              Hi , i just receive the suunto 9 baro . It work for 1 hour and did the same problem . Freeze on update screen…try reset and hard reset with sunnto link but nothing work…probably have to return it or a solution exist…

              Thanks

              isaziI Mff73M 2 Replies Last reply Reply Quote 0
              • isaziI Online
                isazi Moderator @Pierre-Luc Gaudreau
                last edited by

                @Pierre-Luc-Gaudreau well the OP of this topic had his/her watch replaced, and didn’t write again, so I would suggest you to contact support, especially if you just bought the watch.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                1 Reply Last reply Reply Quote 0
                • Mff73M Offline
                  Mff73 @Pierre-Luc Gaudreau
                  last edited by Mff73

                  @Pierre-Luc-Gaudreau said in S9 reboots and freezes on "update" screen:

                  Hi , i just receive the suunto 9 baro . It work for 1 hour and did the same problem . Freeze on update screen…try reset and hard reset with sunnto link but nothing work…probably have to return it or a solution exist…

                  Thanks

                  Eventually, try this :
                  Screenshot_20200527-160235_Lite~(1).jpg

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  vr2udtV 1 Reply Last reply Reply Quote 0
                  • vr2udtV Offline
                    vr2udt Bronze Member @Mff73
                    last edited by

                    @Mff73 May I know which thread was this quoted from? Several of my friends also had this symptom recently, I would like to read more about it. Thank you

                    EgikaE Mff73M 2 Replies Last reply Reply Quote 0
                    • EgikaE Offline
                      Egika Platinum Member @vr2udt
                      last edited by

                      @vr2udt that’s from Facebook

                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                      Race S All Black - Titanium Courtney
                      Run Lime

                      1 Reply Last reply Reply Quote 1
                      • Mff73M Offline
                        Mff73 @vr2udt
                        last edited by

                        @vr2udt
                        Yes from Facebook, but the same in some place in this forum.
                        https://forum.suunto.com/search?term=shipping mode&in=titlesposts
                        Thanks to @sartoric who have shared this search link today as well 👍😁

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

                        1 Reply Last reply Reply Quote 2
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