Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Movescount not tracking progress since week 1 2019?

    Scheduled Pinned Locked Moved Digital service transition
    29 Posts 11 Posters 3.7k Views 11 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • ? Offline
      A Former User @jsuarez
      last edited by

      @jsuarez same here, last input visible in Personal Bests and Yearly Progress appears to be Jan.1st and then nothing beyond that, this is what they mean in stating “we are winding down”?

      20190121_071152.jpg

      J 1 Reply Last reply Reply Quote 3
      • J Offline
        jsuarez Bronze Member @Guest
        last edited by

        @Tobias-F
        What a pity!!! I wish those features come to the future (eventual) web interface.

        1 Reply Last reply Reply Quote 1
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by

          this issue is under fix

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          ? 1 Reply Last reply Reply Quote 0
          • J Offline
            jsuarez Bronze Member
            last edited by

            Thank goodness. Thanks for the info, @Dimitrios-Kanellopoulos .

            1 Reply Last reply Reply Quote 0
            • ? Offline
              A Former User @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos your word in gods ear

              1 Reply Last reply Reply Quote 0
              • J Offline
                jsuarez Bronze Member
                last edited by jsuarez

                The issue seems to be resolved as of today (my run of today shows correctly), but previous moves between early January and today do not show in the graph. A minor annoyance, but very happy to have these features back!!!

                Edit: snapshot
                982BD725-7412-4045-92CE-0509F6CB17BD.jpeg

                1 Reply Last reply Reply Quote 1
                • C Offline
                  Clausam
                  last edited by

                  Is that issue fixed?

                  I’m experiencing same lack of sync of moves to movescount.com. Since 9th Feb no moved from my Spartan are available on movescount.com (web). The moves goes to SA. Even connection via USB to Suuntolink does not make the moves available.

                  I also noticed that Suuntolink does not start a browser session with www.movescount.com which was the case earlier.

                  Do you know any work around?

                  J 1 Reply Last reply Reply Quote 0
                  • J Offline
                    jsuarez Bronze Member @Clausam
                    last edited by

                    @Clausam For me it’s working. Could it be possible that you are using features of SA that disable syncing with MC (namely routes or sports customisation from SA)? If this is the case and you want to keep tracking progress in MC you will have to reset your watch.

                    C 1 Reply Last reply Reply Quote 0
                    • C Offline
                      Clausam @jsuarez
                      last edited by

                      @jsuarez As you state, it may the case it is caused by SA because I basically switched to use SA on my phone only (as recommended somewhere). My aim was to use SA on my phone and MC on web (sync via USB and to get more detailed analysis).
                      Do you know if that would be a possible use case here during the transition phase?

                      stromdiddilyS 1 Reply Last reply Reply Quote 0
                      • stromdiddilyS Offline
                        stromdiddily Gold Members @Clausam
                        last edited by

                        @Clausam it’s tricky but doable. Search the forum here and you should find a thread w instructions.

                        Short of it is, if you use sports mode customization through the app you won’t be able to use MC.

                        Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                        User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                        C 1 Reply Last reply Reply Quote 0
                        • C Offline
                          Clausam @stromdiddily
                          last edited by

                          @stromdiddily Thanks, I think this may be the reason because I’m recently started to use sports mode customization via the SA and it could well be same time the sync to MC stopped working.

                          If this is the case, I think I would go back to Movecount on my phone and not use SA so far.
                          The SportsTracker app on the phone anyway provides basically the same data presentation than SA (it looks SA and SportsTracker app are the same app) .

                          J Brad_OlwinB 2 Replies Last reply Reply Quote 0
                          • J Offline
                            jsuarez Bronze Member @Clausam
                            last edited by

                            @Clausam I don’t use SA’s sport mode customisation nor route editor. That’s why I can sync to MC. I intend to do so until MC is closed or SA gets a web frontend.

                            If that is also valuable to you, search on the forum how to reset the watch and connect again to both MC and SA.

                            C 1 Reply Last reply Reply Quote 0
                            • Brad_OlwinB Offline
                              Brad_Olwin Moderator @Clausam
                              last edited by

                              @Clausam said in Movescount not tracking progress since week 1 2019?:

                              @stromdiddily Thanks, I think this may be the reason because I’m recently started to use sports mode customization via the SA and it could well be same time the sync to MC stopped working.

                              If this is the case, I think I would go back to Movecount on my phone and not use SA so far.
                              The SportsTracker app on the phone anyway provides basically the same data presentation than SA (it looks SA and SportsTracker app are the same app) .

                              They are not the same app, the data will sync to SportsTracker but some data may not be accurate.

                              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                              1 Reply Last reply Reply Quote 1
                              • C Offline
                                Clausam @jsuarez
                                last edited by

                                @jsuarez Thanks for the hint. I found the post with the Parallel use:

                                https://forum.suunto.com/topic/668/parallel-use-with-mc-app/6

                                It looks the new Moves are now synched to MC.
                                However the moves I made during in the period where there was not sync to MC, but only SA, they are not synched to MC.

                                1 Reply Last reply Reply Quote 0
                                • J Offline
                                  jsuarez Bronze Member
                                  last edited by

                                  Seems like movescount is not tracking progress again… Any known problem, @Dimitrios-Kanellopoulos ?

                                  Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                                  • Dimitrios KanellopoulosD Offline
                                    Dimitrios Kanellopoulos Community Manager @jsuarez
                                    last edited by

                                    @jsuarez no known issue…

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    1 Reply Last reply Reply Quote 0
                                    • J Offline
                                      jsuarez Bronze Member
                                      last edited by

                                      This is what I get today…

                                      6D029FF3-2D48-423E-B379-B862EAB677BF.png

                                      J Saketo NemoS 2 Replies Last reply Reply Quote 0
                                      • J Offline
                                        jsuarez Bronze Member @jsuarez
                                        last edited by

                                        @jsuarez
                                        It’s working normally as of today and it even reflects the moves of the last few days.

                                        1 Reply Last reply Reply Quote 1
                                        • Dimitrios KanellopoulosD Offline
                                          Dimitrios Kanellopoulos Community Manager
                                          last edited by

                                          yeah I reported that 😉

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          J 1 Reply Last reply Reply Quote 0
                                          • J Offline
                                            jsuarez Bronze Member @Dimitrios Kanellopoulos
                                            last edited by

                                            @Dimitrios-Kanellopoulos cheers for that! 👍

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post

                                            Suunto Terms | Privacy Policy