Incompetent graphs

Dimitrios Kanellopoulos · 5 Mar 2019, 10:14

@Dimitrios-Kanellopoulos To be sincere, your “work day” (sorry, and please put a difference with your “private day”) has got a relative importance for me. I appreciate -sincerely- your efforts trying to involve “the dome” in a better app, and your work on QS (which is, AFAIK, a private and personal development).

But as I said one year ago, this is a kind of a circus (and sorry for the comparison, I don’t try to disrespect no one), where the ringmaster (you) tries to do his best with a big effort, while managers doesn’t spend a penny on the circus, and workers are totally lost and depressed. That’s my imagination, but with some answers here in this forum, it seems that some of you are trying to shut up those users who tell “hey! the elephant is just two man with a bad costume” or “wow! the amazon -horsewoman- is an 80 years old woman with no abilities to ride a horse!!!”. If, month after month the “show” is still the same… and some clients repeats the same critic… THE FAULT IS IN THE CLIENTS? REALLY?

Users/Clients made his job: collaborate, inform, critic, buying watches, and put their best testing the app (sometimes even losing data).

Suunto is the one who DIDN’T MAKE HIS JOB. That’s my POV, and it’s simply.

There is no fault on the clients. Not at all and I did not imply that.

I would like not to expose internal procedures but I would rather comfort you saying that the forum is the place for feedback and prioritization when it’s time.

You said

If, month after month the “show” is still the same… and some clients repeats the same critic… THE FAULT IS IN THE CLIENTS? REALLY?

No the fault is not the clients at all (saying this one more time), however, personally seing that the client is frustrated I take one of my advantages (that I still have to fight for personally) and offer the client a refund. Perhaps the future, or lets say after x amount of time the client might come back.

To come each start of the week in this forum, seeing client X saying the same, idk but to me feels that this person is not adding anything here and rather he needs some resolution now.Especially when he dominates the conversations with the same arguments. Since here is not customer care chat, please do tell me what you are asking for with each start of the week asking the same…

Droro · 5 Mar 2019, 10:19

@Dimitrios-Kanellopoulos I for one can live (at least for a while) with route planning on SA, and data analysis on runalyze. Seems like this is suunto plan, just enable 3rd party. (including for old watches) I imagine they are counting on 3rd party to be free if that’s the case, which may prove to be false over time.

ColdBeer · 5 Mar 2019, 10:21

@Dimitrios-Kanellopoulos said in Incompetent graphs:

To come each start of the week in this forum, seeing client X saying the same, idk but to me feels that this person is not adding anything here and rather he needs some resolution now.Especially when he dominates the conversations with the same arguments. Since here is not customer care chat, please do tell me what you are asking for with each start of the week asking the same…

Again, Dimitrios, do you really think I wake up in the morning trying to shoot someone? Really? Not, I spent a lot of effort trying to show what are the main issues on this app, and the first one is to be an “open beta” -as it’s little mature for that- and the second -but bigger- is to involve it as the main solution right now for clients. As none of those main problems are still solved.

And yes, agree too: I’m terribly frustrated and furious right now. I see I tried my best for helping here, being one of the firsts testers of the app, and even seeing the app is still far from being a solution for one of the three best sport watches brand. The brand for what I bet.

Dimitrios Kanellopoulos · 5 Mar 2019, 10:38

@ColdBeer to be honest i understand but i dont understand how saying the same in every possible thread can help. I would like yo hear other user opinions as well. Why dont you give space to others to be heard and have to monopolize with your opinion ?

A Former User · 5 Mar 2019, 11:01

@ColdBeer
My two cents.
Let’s assume SA does not exist. I will personally revisit in 6 months and reconsider. I have totally bought into the suunto ecosystem. Currently have 5 watches.
I am not expecting miracles, nor am I happy with the general direction.
BUT, there is nothing we can do. At least in this forum. FB and other social media are a different thing. No-one can silence us over there.
We tried voicing our concerns and we are experiencing a backlash.
Let’s leave it as is.

sartoric · 5 Mar 2019, 11:08

@Yannis-Belouris

out of curiosity … what you would expect to happen ?
I don’t mean as a reaction to your last words, but generally speaking.

… except something like “a delivery of new feature every week” that would be as wonderful as irrealistic

A Former User · 5 Mar 2019, 11:27

@ColdBeer and @Droro
And now compare to e.g. Garmin. There is a forum too, but no community managers or developers take care of what the customers are saying. It is just a user forum. You can do feature suggestions, complain about not working functions…whatever you want. Garmin does not care about that.

Suunto listens to the customers here in this forum. What we bring up will be addressed to the developers and prioritized in the backlog. Whenever a use case can fit into their sprints and be delivered as a working package, they will develop it and send it to us.

Keep calm and if the Suunto App does not fit your needs, there are so many alternatives to use. Stay with the older Movescount, use Strava, subscribe to TrainingPeaks, buy WKO4 and dive deep into your trainings on your own. I prefer the last 2 options for myself to track and analyze my training.

And just to get to know about my background: I worked 6 years as an admin for a global Citrix environment and for 7 years now as a Computer System Validation Engineer. I know about software development as well as following regulatory procedures for Pharma companies that must be fulfilled.

Dimitrios Kanellopoulos · 5 Mar 2019, 11:34

@Yannis-Belouris said in Incompetent graphs:

@ColdBeer
My two cents.
Let’s assume SA does not exist. I will personally revisit in 6 months and reconsider. I have totally bought into the suunto ecosystem. Currently have 5 watches.
I am not expecting miracles, nor am I happy with the general direction.
BUT, there is nothing we can do. At least in this forum. FB and other social media are a different thing. No-one can silence us over there.
We tried voicing our concerns and we are experiencing a backlash.
Let’s leave it as is.

Can you explain to me how :

We tried voicing our concerns and we are experiencing a backlash.

That is all you understood from all this?

I even have started to ack most of the requests and shared that all development is Stewart towards your votes on this forum.

I am now really down about this personally.

Dimitrios Kanellopoulos · 5 Mar 2019, 11:35

@Yannis-Belouris said in Incompetent graphs:

No-one can silence us over there.

I am very mispleased to read this… Who has silenced you? Can you explain? In detail

estevez · 5 Mar 2019, 12:21

@Dimitrios-Kanellopoulos said in Incompetent graphs:

@ColdBeer to be honest i understand but i dont understand how saying the same in every possible thread can help. I would like yo hear other user opinions as well. Why dont you give space to others to be heard and have to monopolize with your opinion ?

Well, my opinion is very similar to @ColdBeer´s.
However I will give Suunto some more time… I take SA as beta app, which is in development, and I hope Suunto will work hard to make it usable. What I am concerned more is Ambit3F full (sic!) support (incl. activities / watch settings, custom apps, etc.) + web environment.

ColdBeer · 5 Mar 2019, 12:24

@estevez Answer if you want: when did you test for the first time SA beta?

estevez · 3 May 2019, 12:32

@ColdBeer I have been using it cca 4-5 days (I know it´s a few days), however I am using Movescount.com primarily…

Dimitrios Kanellopoulos · 5 Mar 2019, 17:30

Hi all,

I can acknowledge that new charts and fullscreen will be in the next betas to arrive here.

Do you want some sneak peak?

ColdBeer · 5 Mar 2019, 17:49

@Dimitrios-Kanellopoulos said in Incompetent graphs: Do you want some sneak peak?

Are you joking? Sure!

Dimitrios Kanellopoulos · 3 May 2019, 20:11

The above is FullScreen FYI (click to zoom)

Dimitrios Kanellopoulos · 5 Mar 2019, 18:06

Also horizontal view

Dimitrios Kanellopoulos · 5 Mar 2019, 18:06

Same for analysis

Dimitrios Kanellopoulos · 5 Mar 2019, 18:08

There are other goodies as well

Dimitrios Kanellopoulos · 3 May 2019, 18:26

We listen, we do listen to the users and we do our best to deliver.

If that does not meet your requirements for x,y reason then it’s ok. At least we try our best

remib · 5 Mar 2019, 18:50

@Dimitrios-Kanellopoulos said in Incompetent graphs:

There are other goodies as well

Hi,
Any chance that it works with Ambits 3 ?
Thanks for the news anyway