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S9 Baro takes very long to find GPS signal before a move

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  • S Offline
    stokje Bronze Member @Brad_Olwin
    last edited by 9 Jul 2019, 16:30

    @Brad_Olwin

    I use suuntolink with movescount, I’m a long time Suunto user, this never was an issue before…
    No intention to use SA until forced:)

    B 1 Reply Last reply 9 Jul 2019, 17:31 Reply Quote 0
    • ? Offline
      A Former User
      last edited by 9 Jul 2019, 17:17

      This issue keeps plaguing my Suunto 9. From time to time it just stops updating AGPS, and the time it takes to find satellites starts to increasingly get worse. Then at some point I reboot the watch by pressing the upper button for 12 second and re-sync, and it gets the new AGPS, and everything is fine for a week or so. Then everything repeats again. That isn’t what I’d call a good experience.

      Is Suunto doing anything about this?

      D 1 Reply Last reply 9 Jul 2019, 17:34 Reply Quote 0
      • J Offline
        Jessica Monk Bronze Member
        last edited by 9 Jul 2019, 17:23

        @silentvoyager said in S9 Baro takes very long to find GPS signal before a move:

        This issue keeps plaguing my Suunto 9. From time to time it just stops updating AGPS, and the time it takes to find satellites starts to increasingly get worse. Then at some point I reboot the watch by pressing the upper button for 12 second and re-sync, and it gets the new AGPS, and everything is fine for a week or so.

        I am experiencing this as well. For me at least, seems to be only recently (past 2 weeks or so). Prior to that I would get GPS consistently within 5 seconds, even while I was indoors.

        1 Reply Last reply Reply Quote 0
        • B Offline
          Brad_Olwin Moderator
          last edited by 9 Jul 2019, 17:30

          I am not experiencing this and I am typically syncing an S9 baro with MC app. I will check on this and keep updating all of you.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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          • B Offline
            Brad_Olwin Moderator @stokje
            last edited by 9 Jul 2019, 17:31

            @stokje Try MC app and see what happens

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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            • D Offline
              Dimitrios Kanellopoulos Community Manager @Guest
              last edited by 9 Jul 2019, 17:34

              @silentvoyager No afaik Suunto is not doing something about this so far.

              So just to understand you sync with the Suunto app and then you have no AGPS and after waiting for a few for the watch to process them? (Up to 10 minutes?)

              Or AGPS is not updated (old date) .

              One small thing here. MC app is not the focus here so lets please leave that aside.

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              ? 1 Reply Last reply 9 Jul 2019, 23:10 Reply Quote 0
              • P Offline
                pilleus
                last edited by 9 Jul 2019, 19:38

                I use Suunto app to sync my S9. The syncing process sometimes takes up to 3 Minutes!? But it works fine. Starting an activity the GPS fix is done after 3 to 5 seconds. SA is the latest beta, firmware of S9 is also the latest.

                https://www.instagram.com/moves.are.life/
                Suunto Vertical Black Lime
                Suunto 9 Peak Pro Black
                Suunto Spartan Ultra Stealth Titanium

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                • ? Offline
                  A Former User @Dimitrios Kanellopoulos
                  last edited by 9 Jul 2019, 23:10

                  @Dimitrios-Kanellopoulos said in S9 Baro takes very long to find GPS signal before a move:

                  @silentvoyager No afaik Suunto is not doing something about this so far.

                  So just to understand you sync with the Suunto app and then you have no AGPS and after waiting for a few for the watch to process them? (Up to 10 minutes?)

                  Or AGPS is not updated (old date) .

                  One small thing here. MC app is not the focus here so lets please leave that aside.

                  AGPS date isn’t updated. When initial sattelite acquisition becomes slow I check AGPS date and find it to be two weeks old. That is despite syncing almost daily. I sync only with MC app. I am not ready to switch to SA.

                  When you say MC app is not the focus here, does it mean that the issue isn’t relevant to MC app? Or does it mean that the issue won’t be addressed in MC?

                  S 1 Reply Last reply 9 Jul 2019, 23:20 Reply Quote 1
                  • S Offline
                    sartoric Moderator @Guest
                    last edited by 9 Jul 2019, 23:20

                    @silentvoyager
                    So the problem is MC App not updating AGPS ?!

                    What happen to AGPS if you connect by cable ?

                    SVTS - 2.40.38
                    SSSWHR BARO Amber - 2.8.32
                    Samsung A5 2016 - Android 7.0
                    Samsung A33 2022 - Android 14 - One UI 6.1
                    Suunto App Android 5.2.5 beta
                    Suunto App IOs 2.45.0 (19123) beta on MBP M1

                    ? 1 Reply Last reply 10 Jul 2019, 00:23 Reply Quote 1
                    • ? Offline
                      A Former User @sartoric
                      last edited by 10 Jul 2019, 00:23

                      @sartoric said in S9 Baro takes very long to find GPS signal before a move:

                      What happen to AGPS if you connect by cable ?

                      I don’t know. I’ll test it next time I have this issue. The issue is intermittent.

                      1 Reply Last reply Reply Quote 1
                      • B Offline
                        Brad_Olwin Moderator
                        last edited by 10 Jul 2019, 02:49

                        MC app is being retired at the end of 2019. But, until SA is caught up a bit more, those that are having trouble with AGPS could use SA and MC apps together. You would then be able to sync to MC, use the POIs and workout calendar as well as SA sync to update AGPS. It is not that much hassle to use both but only one app can be running at one time.

                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                        ? 1 Reply Last reply 10 Jul 2019, 04:22 Reply Quote 0
                        • ? Offline
                          A Former User @Brad_Olwin
                          last edited by 10 Jul 2019, 04:22

                          @Brad_Olwin said in S9 Baro takes very long to find GPS signal before a move:

                          MC app is being retired at the end of 2019. But, until SA is caught up a bit more, those that are having trouble with AGPS could use SA and MC apps together. You would then be able to sync to MC, use the POIs and workout calendar as well as SA sync to update AGPS. It is not that much hassle to use both but only one app can be running at one time.

                          After reading this post I said to myself - OK, let’s give it a try!

                          So, I’ve created a new SA account, paired my Suunto 9 to SA, and synced 19 activities I had on the watch to it.

                          It may be updating AGPS to my watch now, but the app is simply unusable after the initial sync! It freezes so badly that every tap takes a few seconds for the app to respond. And it is missing some activities including a recent 12 hour run - is that a reason it is freezing by any chance?

                          If that is what I’ll be forced to use when MC is retired, it won’t take me long to switch to another brand. I have zero tolerance for bad software.

                          M D 3 Replies Last reply 10 Jul 2019, 04:27 Reply Quote 0
                          • M Offline
                            Mff73 @Guest
                            last edited by 10 Jul 2019, 04:27

                            @silentvoyager
                            there is a “bug” for long run sync, and if you are in that case, until it is fixes, you could use this instead :
                            https://forum.suunto.com/topic/2841/long-activities-not-syncing-for-android-try-this-version
                            old version, surely new features missing, but at least to sync your activities, and wait for the fix.

                            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                            Suunto Vertical all black
                            Wife : S9PP
                            SA: Always the latest beta :)
                            Android 13, Galaxy S205G

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                            • D Offline
                              Dimitrios Kanellopoulos Community Manager @Guest
                              last edited by 10 Jul 2019, 07:37

                              @silentvoyager what version ? Thanks for the time and effort.

                              I’ll create an issue for the mc app. Its clear now.

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

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                              • D Offline
                                Dimitrios Kanellopoulos Community Manager @Guest
                                last edited by 10 Jul 2019, 10:33

                                @silentvoyager I see the issue. Please if you have a different system font for you system (eg enlarged) switch it back to to normal for the app not to crash

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                ? 1 Reply Last reply 11 Jul 2019, 02:18 Reply Quote 0
                                • S Offline
                                  stokje Bronze Member
                                  last edited by 10 Jul 2019, 16:51

                                  Sooooo, more people experiencing problems with updating the AGPS.
                                  MC, cable and SA users, it seems…
                                  What to do now? does Suunto know, if not, how?

                                  S D 2 Replies Last reply 10 Jul 2019, 17:10 Reply Quote 0
                                  • S Offline
                                    sartoric Moderator @stokje
                                    last edited by sartoric 7 Oct 2019, 17:10 10 Jul 2019, 17:10

                                    @stokje said in S9 Baro takes very long to find GPS signal before a move:

                                    What to do now? does Suunto know, if not, how?

                                    This is the place to let Suunto know … and now they know

                                    SVTS - 2.40.38
                                    SSSWHR BARO Amber - 2.8.32
                                    Samsung A5 2016 - Android 7.0
                                    Samsung A33 2022 - Android 14 - One UI 6.1
                                    Suunto App Android 5.2.5 beta
                                    Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                                    • D Offline
                                      Dimitrios Kanellopoulos Community Manager @stokje
                                      last edited by 10 Jul 2019, 17:33

                                      @stokje I am not sure people said it doesnt get updated via SA or did I miss that?

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      S 1 Reply Last reply 11 Jul 2019, 13:22 Reply Quote 0
                                      • ? Offline
                                        A Former User @Dimitrios Kanellopoulos
                                        last edited by 11 Jul 2019, 02:18

                                        @Dimitrios-Kanellopoulos said in S9 Baro takes very long to find GPS signal before a move:

                                        @silentvoyager I see the issue. Please if you have a different system font for you system (eg enlarged) switch it back to to normal for the app not to crash

                                        The font doesn’t seem to be an issue. I’ve reverted back to default font, installed the app again (version 4.6.0 from June 26). It was behaving OK, albeit a bit slow, initially. Then, once I synced it with the watch, it became extremely laggy again, and after a while it crashed with “not responding” message. And I still couldn’t see the long trail activity from the last weekend in the log.

                                        D 1 Reply Last reply 11 Jul 2019, 09:41 Reply Quote 1
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager @Guest
                                          last edited by 11 Jul 2019, 09:41

                                          @silentvoyager Got it . I think I know the issue , I have escaleted that to n1 prio. Hold on.

                                          (check post about syncing long duration activities)

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

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