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Important: is your S9/S5/Spartan AGPS up-to-date when Syncing with the Suunto app?

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • D Offline
    dulko79
    last edited by 22 Jul 2019, 14:16

    Same issue on S5: 2019-07-18T00:00:00Z.

    App: beta
    Phone: Iphone
    iOS

    1 Reply Last reply Reply Quote 0
    • S Offline
      sartoric Moderator
      last edited by sartoric 22 Jul 2019, 14:55

      NOT AN S9 here, but for the sake of testing …

      This is the first time I see that AGPS is not updated.
      I charged the watch via cable on Saturday (21) sync activity on Sunday (22) with both SA and MC but the file is dated 2019-07-19T12:05:01Z

      I didn’t checked it this w.e. since I never had such issue

      EDIT :
      Just to double check I’ve connected the cable now. The file has been updated but the date is 2019-07-21
      … anyway, newer that the old one but I see that SL shows repeatedly “updating AGPS” screen

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.3.5 beta
      Suunto App IOs 2.46.0 (19453) beta on MBP M1

      D 1 Reply Last reply 22 Jul 2019, 15:21 Reply Quote 1
      • D Offline
        Dimitrios Kanellopoulos Community Manager @sartoric
        last edited by 22 Jul 2019, 15:21

        @sartoric hey. We are hunting the sync repeatedly bug. Please create a post and add the system details.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        S 1 Reply Last reply 22 Jul 2019, 15:21 Reply Quote 0
        • S Offline
          sartoric Moderator @Dimitrios Kanellopoulos
          last edited by 22 Jul 2019, 15:21

          @Dimitrios-Kanellopoulos
          👍

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.3.5 beta
          Suunto App IOs 2.46.0 (19453) beta on MBP M1

          1 Reply Last reply Reply Quote 0
          • M Offline
            Mff73
            last edited by 22 Jul 2019, 16:04

            Ré tested right now, and SA is unable to update AGPS. Reset watch, and still N/A after multiple sync (+ force close app, etc) 🤔

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            D 1 Reply Last reply 22 Jul 2019, 16:22 Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager @Mff73
              last edited by 22 Jul 2019, 16:22

              @Mff73 it takes up to 10 minutes did you wait ?

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              M 1 Reply Last reply 22 Jul 2019, 16:47 Reply Quote 0
              • M Offline
                Mff73 @Dimitrios Kanellopoulos
                last edited by 22 Jul 2019, 16:47

                @Dimitrios-Kanellopoulos
                Nope, I never waited to see AGPS changes, but will try and say.
                But GPS optimisation is really Quick.

                Btw, currently, MC App cannot sync gps neither.
                Wtf.

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                1 Reply Last reply Reply Quote 0
                • M Offline
                  Mff73
                  last edited by 22 Jul 2019, 16:58

                  10 min and still N/A 🤔😏
                  Will reset all, and begin from fresh and see.

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  1 Reply Last reply Reply Quote 0
                  • M Offline
                    Mff73
                    last edited by 22 Jul 2019, 17:24

                    Un paired watch, uninstalled reinstalled app, pair, sync, wait 10min, and still N/A.
                    Bad day😜 for AGPS.

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    1 Reply Last reply Reply Quote 0
                    • R Offline
                      Rob33 Bronze Member
                      last edited by 22 Jul 2019, 18:01

                      On my SSU, I have N/A too…

                      R 1 Reply Last reply 22 Jul 2019, 18:06 Reply Quote 0
                      • M Offline
                        Mff73
                        last edited by 22 Jul 2019, 18:05

                        Tests ended for today : N/A for all SA attempts, and now MC App did thé trick (and no need to wait for parsing 😏).

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

                        1 Reply Last reply Reply Quote 0
                        • R Offline
                          Rob33 Bronze Member @Rob33
                          last edited by 22 Jul 2019, 18:06

                          rectification, update agps 21/07/19 ok on last sync !

                          1 Reply Last reply Reply Quote 0
                          • D Offline
                            Dimitrios Kanellopoulos Community Manager
                            last edited by 22 Jul 2019, 20:35

                            Hi all. Since you recently had AGPS N/A can you update your vote please to the issue?

                            I can then escalate this !

                            Thanks a lot so far to all of you taking the time to post here!

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            M 1 Reply Last reply 23 Jul 2019, 04:20 Reply Quote 0
                            • D Offline
                              Dimitrios Kanellopoulos Community Manager
                              last edited by 22 Jul 2019, 20:35

                              @silentvoyager Thanks for raising this issue. There is something fishy here.

                              I think Suunto should ACK the issue asap

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              M 1 Reply Last reply 23 Jul 2019, 11:03 Reply Quote 2
                              • M Offline
                                Mff73 @Dimitrios Kanellopoulos
                                last edited by 23 Jul 2019, 04:20

                                @Dimitrios-Kanellopoulos said in Important: is your S9/S5 AGPS up-to-date when Syncing with the Suunto app?:

                                Hi all. Since you recently had AGPS N/A can you update your vote please to the issue?

                                I can then escalate this !

                                Thanks a lot so far to all of you taking the time to post here!

                                Sorry, i can’t find a way to change my vote 😞

                                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                Suunto Vertical all black
                                Wife : S9PP
                                SA: Always the latest beta :)
                                Android 13, Galaxy S205G

                                1 Reply Last reply Reply Quote 0
                                • Z Offline
                                  Zdeněk Hruška Bronze Member
                                  last edited by 23 Jul 2019, 07:46

                                  I just checked and my AGPS was from 2019-07-09 even if I sync like every day. I noticed that recently took longer to acquire a GPS signal (with Galileo on). I reset watch, synced with Suunto APP and now it’s N/A. So it’s not ok, right?

                                  1 Reply Last reply Reply Quote 0
                                  • Z Offline
                                    Zdeněk Hruška Bronze Member
                                    last edited by 23 Jul 2019, 07:58

                                    So reinstalled the Movescount App and synced with it and my AGPS is up to date… but it deleted all my sport modes… oh 😄

                                    1 Reply Last reply Reply Quote 1
                                    • M Offline
                                      Mff73 @Dimitrios Kanellopoulos
                                      last edited by 23 Jul 2019, 11:03

                                      @Dimitrios-Kanellopoulos
                                      Last tests of today (SSU).
                                      SA don’t update AGPS for me --> NA after reset
                                      MCapp update, but with 2019-07-21T12:05:01Z (we are on 23rd 😉 )

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

                                      1 Reply Last reply Reply Quote 1
                                      • D Offline
                                        dulko79
                                        last edited by 23 Jul 2019, 11:18

                                        Mine is still stuck on 2019-07-18T00:00:00Z on S5. I have not done watch reset. The reset helped last time but messed up my training plan, so I have skipped it this time.

                                        App: beta
                                        Phone: Iphone
                                        iOS

                                        1 Reply Last reply Reply Quote 0
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager
                                          last edited by 23 Jul 2019, 11:20

                                          Hi. All you that have this issue, can you pm me your watch Serial number asap?

                                          @dulko79 can you perhaps now?

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

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