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Suunto App ... Nothing working!

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • B Offline
    bradylee610
    last edited by 31 Jul 2019, 04:32

    My favorite part about Suunto App is not only does it work horribly, but it works so inconsistently, you can’t tell if it’s just slow, or not working at all!!!

    After about 9 times trying to upload an activity to Strava tonight, including closing the app, resetting the phone, turning on and off airplane mode … finally deleted and reinstalled the app. Now the app won’t let me log back in at all! HOORAY!

    I confirmed the password is right by logging in here.

    Jesus Christ on a Cracker … I wish I’d just gotten a Garmin.

    N 1 Reply Last reply 31 Jul 2019, 05:20 Reply Quote 7
    • S Offline
      Stephen Caelers
      last edited by 31 Jul 2019, 04:46

      I’m in the exact same situation as you. Not sure if I feel better that I’m not the only 1 battling or more disappointed to have bought a suunto 🙈

      1 Reply Last reply Reply Quote 3
      • B Offline
        bradylee610
        last edited by 31 Jul 2019, 04:49

        But hey, at least the support is non-existent!

        1 Reply Last reply Reply Quote 3
        • J Offline
          johan6504 Silver Members
          last edited by 31 Jul 2019, 04:57

          Same for me, I think there was some kind of server upgrade yesterday. Guess something went wrong.
          I expect that they are working on it…

          Runner, Swimmer and Swimrunner

          1 Reply Last reply Reply Quote 0
          • B Offline
            bjarnemu
            last edited by 31 Jul 2019, 05:04

            Yeah, https://www.sports-tracker.com is not responding either. I assume it’s the same sort of problem. I just wish Suunto was better at informing about these problems.

            1 Reply Last reply Reply Quote 1
            • S Offline
              Snojster
              last edited by 31 Jul 2019, 05:19

              Huh, I just got a new Suunto 3 Fitness Black yesterday as a gift… and spent hours trying to log in, creating new accounts, logging in with Facebook account… with no advance. I was getting worried that somehow my phone (iPhone SE) does not support the Suunto App.

              Seeing that many of you have the same problem calms me down…because it seems a problem is at Suunto’s side, which they will hopefully solve asap.

              By the way… I’m not able to pair the watch using the Bluetooth discovery on my phone (it doesn’t show up when searching for it) either. Is this normal or will the watch software have to be updated to solve the connectivity issue?

              B 1 Reply Last reply 31 Jul 2019, 13:40 Reply Quote 0
              • N Offline
                NimesDelgado Jay @bradylee610
                last edited by 31 Jul 2019, 05:20

                @bradylee610 Nobody rebooted the server yet,

                Thinking of Coros 🙂

                1 Reply Last reply Reply Quote 1
                • V Offline
                  Vyctor Joseph Pan
                  last edited by 31 Jul 2019, 05:31

                  Same here. i have issue syncing my moves then i taught the something is wrong . so i uninstall the app and reinstall. then i have problem Login in. the best part is, now i also cannot snyc with Movescount either. Send email for support, but not much hope yet.

                  1 Reply Last reply Reply Quote 0
                  • J Offline
                    johan6504 Silver Members
                    last edited by 31 Jul 2019, 05:33

                    I can’t login today either, hope thay are att full force fixing it…

                    Runner, Swimmer and Swimrunner

                    1 Reply Last reply Reply Quote 1
                    • Z Offline
                      zhang965
                      last edited by 31 Jul 2019, 05:48

                      WHAT ?

                      They are planning to discontinue suunto app?

                      Winners Wear Winners

                      D 1 Reply Last reply 31 Jul 2019, 05:50 Reply Quote 2
                      • D Offline
                        DavorP @zhang965
                        last edited by 31 Jul 2019, 05:50

                        @zhang965 🤣 🤣

                        1 Reply Last reply Reply Quote 0
                        • A Offline
                          Anjelik Iastremskaia
                          last edited by 31 Jul 2019, 05:57

                          I was in between garmin and Suunto. And decide to buy Suunto (9 Baro)… no a cheep one. Feel like I was betrayed… I would better take garmin Fenix … 🤯 and no one answer us yet. At all. And seems like all support is still sleeping or what…? Second activity done. And since Suunto app is also not having many functions… I wait to upload on strava to see some details!!! (And have to be alert when finally it will be uploaded to get in fast and hide my HR…) 🤦‍♂️

                          1 Reply Last reply Reply Quote 0
                          • ? Offline
                            A Former User
                            last edited by 31 Jul 2019, 06:27

                            That’s why I am still on Movescount. Sorry, couldn’t resist.

                            Nobody touches Movescount code so it just keeps working consistently. Using SA at the moment is like flying an airplane while finishing building it.

                            I 1 Reply Last reply 31 Jul 2019, 11:52 Reply Quote 4
                            • K Offline
                              kairn
                              last edited by 31 Jul 2019, 06:39

                              I have exactly the same problem with Suunto app (iOS + Suunto Spartan Sport).
                              Yesterday evening I tried to upload my last training activity with no success (I’ve even seen it in the app but when I tried to view the activity there was an error like “this activity doesn’t exist”.
                              An hour ago I’ve logged out and reinstalled the app. Now I even cannot log in with the right email/password, and when I’m trying to restore the password, I get “unknown error”.

                              This is annoying as ever, I very much hope they fix it very soon.
                              I never thought that there will be a moment when I would miss running with my old Apple watch and its buggy Strava app, but it seems that today is the day.

                              1 Reply Last reply Reply Quote 1
                              • N Offline
                                NimesDelgado Jay
                                last edited by 31 Jul 2019, 08:02

                                Able to login now and yet spinning and spinning 😞 😞

                                1 Reply Last reply Reply Quote 0
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager
                                  last edited by 31 Jul 2019, 10:20

                                  Hi please see https://forum.suunto.com/topic/2977/suunto-app-service-status

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  1 Reply Last reply Reply Quote 0
                                  • I Offline
                                    ianshowalter @Guest
                                    last edited by 31 Jul 2019, 11:52

                                    @silentvoyager said in Suunto App ... Nothing working!:

                                    Using SA at the moment is like flying an airplane while finishing building it.

                                    😂 That’s why we’re beta testers . . . Spirit of adventure and all that 🤣

                                    Everything is up and running again now, and the backlog of yesterday’s activities have all been gradually dribbling out to Strava, TP, etc. over the last hour and a half.

                                    Watch: SSU, FW 2.8.32
                                    App: 4.22.3 beta
                                    Phone: Motorola Moto G6
                                    Android 9
                                    HRM: Polar OH1

                                    1 Reply Last reply Reply Quote 0
                                    • B Offline
                                      bradylee610 @Snojster
                                      last edited by 31 Jul 2019, 13:40

                                      @Snojster Do yourself a favor and just exchange it for a Garmin now. I won the Ambit 3 back in May. I’ve regretted not selling it to get a Garmin pretty much ever time I’ve had to upload since. Weekly problems, inconsistent performance, no documentation or support.

                                      D S B ? 4 Replies Last reply 31 Jul 2019, 13:43 Reply Quote -1
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager @bradylee610
                                        last edited by 31 Jul 2019, 13:43

                                        @bradylee610 so what are you doing here?

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        B 1 Reply Last reply 31 Jul 2019, 21:47 Reply Quote 1
                                        • S Offline
                                          Snojster @bradylee610
                                          last edited by 31 Jul 2019, 13:55

                                          @bradylee610 Well everything works just fine and I’m happy with my new toy. Hope it works now.

                                          1 Reply Last reply Reply Quote 1
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