Syncing problems Ambit3 with iPhone11

BKtoo · 30 Sept 2019, 07:41

I have no issues with iOS13 and iPhone XR. The connection went really fast (with the iPhone 6 I often had to try several times)

JohanT · 30 Sept 2019, 14:40

KnutB, thanks for the update.

mountainherder · 9 Oct 2019, 13:10

I recently upgraded from an iPhone 6 to an iPhone 11 Pro running iOS 13 and have encountered the same issue. My Ambit 3 Peak pairs with the app, but won’t sync. I’ve gone through all the usual trouble shooting processes and chatted with support to no avail.

loasca · 22 Oct 2019, 10:59

Same here: iPhone X to iPhone 11 Pro and Ambit 3 Vertical. Watch correctly paired an syncing but new moves fails to transfer.

123qwe · 27 Oct 2019, 12:00

I have the same issue. Ambit3 Peak and iPhone 11 Pro.

JMOppenheim · 28 Oct 2019, 10:22

I have encountered exactly the same issue. Last successful sync 13 Oct 2019, with 2 logged activities since. Suunto App just reports a successfully sync (and GPS optimisation), but activities do not appear in Suunto App or Sports Tracker.

freeheeler · 28 Oct 2019, 10:28

@JMOppenheim
did you force stop of SA after sync to SA before you try to sync to MC again?

JMOppenheim · 2 Nov 2019, 18:17

@TELE-HO Hi Tele, Force-stop SA (Sunnto App?)…no, don’t think so. Did I try to sync to MC (MovesCount??), not that I know of.

Is there a known conflict between Suunto App/Sports tracker and MovesCount?

I think I have synced my Ambit 3 with Movescount via USB/Moveslink in the past 10 days.

JohanT · 2 Nov 2019, 18:06

@mountainherder those are the exact issues I’m having. I have been in direct contact with Suunto Support, but I am just getting the run around with support, where they are continually asking me to do the same thing over and over. Currently, they are asking me to send them links of synced moves, etc, but how am I supposed to do that when the moves aren’t syncing.
I have noticed that if I start a move and it is very short in time, basically a couple minutes to a few seconds, it will sync to the app. However, a normal activity that is longer in duration doesn’t sync. So, I am inclined to think there is an issue with bluetooth connectivity and the amount of information being exported to the app from the watch. Older technology I’m assuming. I’m glad I am not the only one with the same issue.

JohanT · 2 Nov 2019, 18:11

@JMOppenheim that is what is happening to mine as well. I’ve been in contact with Suunto support but they haven’t been able to resolve the issue and are just asking me to do the same thing over and over. They send me links to their website on how to fix bluetooth connectivity, etc, but aren’t really helping a whole lot. My only solution is to connect my watch to Moveslink 2 every time I do an activity and upload my activities to Movescount which will then upload it to my Strava app. Hopefully, they fix the issue sooner than later.

freeheeler · 2 Nov 2019, 18:17

@JMOppenheim
sorry, missed to answer your question…
my wife has infrequeny synced her ambit thru mobile MC and ran into unsuccessful never ending sync process.
She interrupted and synced without any problem by cable

did it work for you in the meantime?

JohanT · 2 Nov 2019, 18:20

I have to move my activities to Movescount via USB on the Moveslink 2 computer app. That’s the only way my activities are coming off the watch to move over to my Strava app. The Suunto App is basically useless to me at this point.

freeheeler · 2 Nov 2019, 18:26

@JohanT
did you connect your ambit to MC app before you wanted to connect it to SA?
If this is the case you need to unpair the mobile app in the watch.

JohanT · 2 Nov 2019, 18:38

@TELE-HO Ya, Ive done all of that multiple times. I’ve also done several forced firmware repairs on the watch via moves link 2 with all the same negative results.

freeheeler · 2 Nov 2019, 18:45

@JohanT
when I’ve had a fenix back in dark ages, I’ve had problems to sync and the reason was a damaged bluetooth chip or antenna… never fixed it because it was wifi ready
maybe you watch has also an issue, when you say you tried all the tricks already… if it’s still within warranty I would let suunto check the watch

JohanT · 2 Nov 2019, 19:29

@TELE-HO unfortunately I’ve had this watch for about 5 years and it has seen a lot of use. Based on some of the responses it appears I’m not the only one with this issue, but it may be a Bluetooth connectivity issue. Might be time for an upgrade.

freeheeler · 2 Nov 2019, 19:49

@JohanT
I’ve made an upgrade and don’t regret it at all

JohanT · 2 Nov 2019, 20:58

My ambit3 will do for now. It’s still functional, apart from the app issues. Not that big of a deal to plug in via USB. Just annoying that Suunto can’t figure it out.

AmineB · 13 Nov 2019, 22:58

I have exactly de same problem. Iphone11 Pro and Ambit3 Peak. Moves won’t synchronize on Suunto App!!
Any news ?

JohanT · 17 Nov 2019, 21:24

@AmineB I haven’t heard anything yet and Suunto hasn’t been in contact with me for a while. So I don’t know if I’m being ghosted now. Their tech people kept changing and they all seemed to offer the same type of support which had no positive results.