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Syncing problems Ambit3 with iPhone11

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  • B Offline
    benoitg Bronze Member @Dimitrios Kanellopoulos
    last edited by 11 Sept 2020, 12:40

    @Dimitrios-Kanellopoulos it didn’t seem linked to the activities. In my case the app was showing Syncing with a progress bar progressing very fast and then Sync failed. Every time, for every activities.
    It wasn’t a problem with the watch or the phone going in sleep mode, you told us to watch for that and it is explained in the troubleshooting pages too.
    With the beta it worked more like in the movescount days: sync failed a few times, app showing « not connected » or sync failed, I turned off and on Bluetooth, start sync from watch, retried the process until it worked 🙂
    Next activity I’ll try to get you some logs to check.

    D 1 Reply Last reply 11 Sept 2020, 15:09 Reply Quote 1
    • R Offline
      runnr_az @Dimitrios Kanellopoulos
      last edited by 11 Sept 2020, 15:00

      @Dimitrios-Kanellopoulos thx. install worked… will do an activity a bit later today, see if it syncs…

      1 Reply Last reply Reply Quote 1
      • D Offline
        Dimitrios Kanellopoulos Community Manager @benoitg
        last edited by 11 Sept 2020, 15:09

        @benoitg thanks for the explanation. Just making sure.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        R 1 Reply Last reply 12 Sept 2020, 20:29 Reply Quote 0
        • L Offline
          lkovari @livia_Gmelin
          last edited by 12 Sept 2020, 18:47

          @livia_Gmelin
          Hi
          Not just the synch the paiting also failed for me A3 peak via iphone se 2020…

          D 1 Reply Last reply 13 Sept 2020, 10:01 Reply Quote 0
          • R Offline
            runnr_az @Dimitrios Kanellopoulos
            last edited by 12 Sept 2020, 20:29

            No luck getting this to pair with the beta… nor could I export the workout from the debug menu. It eventually throws a “Failure: Archive or data fetch failed unknownError” message. It does seem to recognize there are three workouts there…

            When I just try and sync from debug, I get a “Header Parsing Failure”

            D 2 Replies Last reply 13 Sept 2020, 09:57 Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager @runnr_az
              last edited by 13 Sept 2020, 09:57

              @runnr_az said in Syncing problems Ambit3 with iPhone11:

              No luck getting this to pair with the beta… nor could I export the workout from the debug menu. It eventually throws a “Failure: Archive or data fetch failed unknownError” message. It does seem to recognize there are three workouts there…

              When I just try and sync from debug, I get a “Header Parsing Failure”

              Thank you

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              1 Reply Last reply Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager @lkovari
                last edited by 13 Sept 2020, 10:01

                @lkovari you cannot pair the watch ?

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                1 Reply Last reply Reply Quote 0
                • D Offline
                  Dimitrios Kanellopoulos Community Manager @runnr_az
                  last edited by 13 Sept 2020, 10:01

                  @runnr_az just to get this right. Did you manage to pair the watch ?

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  R 1 Reply Last reply 13 Sept 2020, 20:04 Reply Quote 0
                  • R Offline
                    runnr_az @Dimitrios Kanellopoulos
                    last edited by 13 Sept 2020, 20:04

                    @Dimitrios-Kanellopoulos yeah… the watch has always paired with my iPhone 11, it always seems to begin sync, but can’t seem to close the deal.

                    1 Reply Last reply Reply Quote 2
                    • D Offline
                      Dimitrios Kanellopoulos Community Manager
                      last edited by 15 Sept 2020, 17:35

                      Hey guys I need your feedback if we need to get this fixed.

                      @runnr_az I you have a pm 😄

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      1 Reply Last reply Reply Quote 2
                      • F Offline
                        Fermin Lopez Unzu
                        last edited by 16 Sept 2020, 21:58

                        @Dimitrios-Kanellopoulos has anyone tried iOS 14?

                        P 1 Reply Last reply 18 Sept 2020, 05:32 Reply Quote 0
                        • P Offline
                          pcarval @Fermin Lopez Unzu
                          last edited by 18 Sept 2020, 05:32

                          @Fermin-Lopez-Unzu @Dimitrios-Kanellopoulos I tried yesterday with Iphone 11 - IOS 14 same problem !

                          1 Reply Last reply Reply Quote 0
                          • P Offline
                            pcarval
                            last edited by pcarval 18 Sept 2020, 05:34

                            @pcarval said in Syncing problems Ambit3 with iPhone11:

                            @Dimitrios-Kanellopoulos
                            I also reset everything (unpair watch, delete from bluetooth…) and then restart from beginning.
                            Pairing the watch is still working … good news ! but after even the GPS Optimization failed ! Iforgot to add that I have also downloaded the latest Sunnto App. The real question is when you will admit that no one in Sunnto cares about managing this situation. I am wondering if it worths to continue to follow-up this subject on this forum. May be communicating on social Media & networks and explaining that a Sync problem openned in Sept. 2019 is still not solve, we help all people thinking about Suunto will reconsider their choice !

                            I D 2 Replies Last reply 18 Sept 2020, 08:54 Reply Quote -4
                            • I Offline
                              isazi Moderator @pcarval
                              last edited by 18 Sept 2020, 08:54

                              @pcarval said in Syncing problems Ambit3 with iPhone11:

                              @pcarval said in Syncing problems Ambit3 with iPhone11:

                              @Dimitrios-Kanellopoulos
                              I also reset everything (unpair watch, delete from bluetooth…) and then restart from beginning.
                              Pairing the watch is still working … good news ! but after even the GPS Optimization failed ! Iforgot to add that I have also downloaded the latest Sunnto App. The real question is when you will admit that no one in Sunnto cares about managing this situation. I am wondering if it worths to continue to follow-up this subject on this forum. May be communicating on social Media & networks and explaining that a Sync problem openned in Sept. 2019 is still not solve, we help all people thinking about Suunto will reconsider their choice !

                              Wow, someone that works for Suunto is trying to help you, and your answer is a veiled menace to social media blackmailing. Kudos to you sir.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              F 1 Reply Last reply 18 Sept 2020, 13:45 Reply Quote 3
                              • D Offline
                                Dimitrios Kanellopoulos Community Manager @pcarval
                                last edited by 18 Sept 2020, 09:47

                                @pcarval hi.

                                as you can see I am helping here, and we have already a candidate for the issue.

                                @runnr_az has sent us his watch for investigation and we thank him for that.

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                1 Reply Last reply Reply Quote 5
                                • F Offline
                                  Fermin Lopez Unzu @isazi
                                  last edited by Fermin Lopez Unzu 18 Sept 2020, 13:45

                                  @isazi I do not know what is your role in this suunto based forum. I totaly understand what @pcarval said as i am suffering the same situation for almost a year now. If i were working for suunto i would not dare to argue with an angry customer which is right. I was promised by suunto that i would be able to upload my activities using an app, and when they discontinued the movescount app we thought that the new suunto app would do the job, and it does not and no one is doing anything serious in the company. Otherwise they would have come with a solution long time ago.
                                  The only thing we have had is a “solution based in using a beta version of an app, tapping seven times somewhere in the phone, and entering in “debug” mode to do something I do not understand” every time I need to syncronize. By the way some people already said it does not work, and you say this is acandidate to solve the problem ?. I hope there is a better solution.

                                  I D F 3 Replies Last reply 18 Sept 2020, 14:11 Reply Quote 0
                                  • I Offline
                                    isazi Moderator @Fermin Lopez Unzu
                                    last edited by 18 Sept 2020, 14:11

                                    @Fermin-Lopez-Unzu said in Syncing problems Ambit3 with iPhone11:

                                    The only thing we have had is a “solution based in using a beta version of an app, tapping seven times somewhere in the phone, and entering in “debug” mode to do something I do not understand” every time I need to syncronize. By the way some people already said it does not work, and you say this is acandidate to solve the problem ?. I hope there is a better solution.

                                    This is not “the solution” ™, it is a way in which Suunto programmers are debugging the issue and looking for a solution that can be rolled into production and finally solve the issue.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    1 Reply Last reply Reply Quote 1
                                    • D Offline
                                      Dimitrios Kanellopoulos Community Manager @Fermin Lopez Unzu
                                      last edited by 18 Sept 2020, 15:41

                                      @Fermin-Lopez-Unzu said in Syncing problems Ambit3 with iPhone11:

                                      The only thing we have had is a “solution based in using a beta version of an app, tapping seven times somewhere in the phone, and entering in “debug” mode to do something I do not understand” every time I need to syncronize. By the way some people already said it does not work, and you say this is acandidate to solve the problem ?.

                                      I asked this personally and here its a community forum and not support. Even as a Suunto employee that I became recently (sept) this is not my work here.

                                      @isazi is a moderator voted by the community in the previous call for moderators.

                                      Regarding to what I asked from all the people here, only one person answered and his watch, is now on it’s way to investigate what is going to cut a long story short.

                                      Now, while I do understand your position and frustration, I would like to gently remind you once again that this is a community forum.

                                      If i were working for suunto i would not dare to argue with an angry customer which is right.

                                      That doesn’t belong to @isazi nor here please.

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      B 1 Reply Last reply 21 Sept 2020, 02:50 Reply Quote 5
                                      • F Offline
                                        Fermin Lopez Unzu @Fermin Lopez Unzu
                                        last edited by Fermin Lopez Unzu 18 Sept 2020, 20:14

                                        …

                                        1 Reply Last reply Reply Quote 0
                                        • B Offline
                                          benoitg Bronze Member @Dimitrios Kanellopoulos
                                          last edited by 21 Sept 2020, 02:50

                                          @Dimitrios-Kanellopoulos thanks again for your help!
                                          But it’s true that’s for an issue a year old it’s a bit weird that Suunto had to wait for an user to send their own Suunto watch to debug this 🙂
                                          And anyway a year long issue that is blocking something like activities sync is really sad… again I completely understand that this could be tricky to fix and that Suunto wants to concentrate development effort on new features for new watches and Suunto app, not spend time on compatibility issue with older hardware.
                                          But some communication around that would have been nice, like we have now, so there’s hope!

                                          With iOS 14 update I couldn’t get activities to sync anymore 😞
                                          I’ll wipe the watch clean (I had long activities trying to sync) and retry.

                                          (I also tried on an iPhone 7 with iOS 14 but I couldn’t get pairing to work :s.)

                                          1 Reply Last reply Reply Quote 5
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