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Syncing problems Ambit3 with iPhone11

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  • F Offline
    freeheeler @AmineB
    last edited by 21 Dec 2019, 18:03

    @AmineB
    this is an answer from Suunto support couple of months back.
    If possible try to save your activities thru Moveslink2 and then perform the force firmware update.
    My understanding is that in case anything went corrupt in the system it is corrected by forcing the latest firmware onto the watch.
    BUT the content of your activities will be removed!
    Maybe it helps to get your connection from A3PS to SA working properly again.
    Bear in mind that A3PS is sensitive for already once connected mobile apps. You must re-pair or un-pair from the watch menu in order to get a connection to SA.

    Force firmware update for Windows

    1. Connect the watch to the computer.
    2. Right click on the Moveslink2 icon (M) on the system tray and choose “Force Firmware Update”.

    living sideways

    A 1 Reply Last reply 26 Dec 2019, 12:38 Reply Quote 0
    • A Offline
      AmineB @freeheeler
      last edited by 26 Dec 2019, 12:38

      @TELE-HO I’ve tried but still don’t work

      1 Reply Last reply Reply Quote 0
      • M Offline
        mg-xpower @JohanT
        last edited by 29 Dec 2019, 18:01

        @JohanT my watch is 4-5 years, with the iPhone X everything works, but with the iPhone 11pro, it didn’t work

        J 1 Reply Last reply 31 Dec 2019, 18:42 Reply Quote 0
        • J Offline
          JohanT Bronze Member @mg-xpower
          last edited by 31 Dec 2019, 18:42

          @mg-xpower same here. I’d say that is a clue.

          I C 2 Replies Last reply 1 Jan 2020, 11:58 Reply Quote 0
          • I Offline
            isazi Moderator @JohanT
            last edited by 1 Jan 2020, 11:58

            @JohanT has anyone checked if the iPhone 11 is compatible with the old Bluetooth of the Ambit 3?

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            J 1 Reply Last reply 2 Jan 2020, 23:48 Reply Quote 0
            • S Offline
              schiggy13
              last edited by 1 Jan 2020, 17:42

              Hey, Switched from iPhone 8 to iPhone XS and ambit 3 peak is not syncing.

              It’s annoying, once you solved one problem, an different issue is raising…

              I already tried a lot…more than a hour of testing and syncing, but it’s still not possible.

              1 Reply Last reply Reply Quote 0
              • U Offline
                UUtfk
                last edited by 2 Jan 2020, 22:52

                Same issue here. iPhone 11 Pro and ambit 3 peak sapphire. Tried pairing/unpairing numerous times without success. I did a forced firmware update that cleared the logbook. After doing this (and having zero activity) it actually synced. But then I did a test 30 minute activity and it won’t sync again. It’s definitely a bug in the transfer of the logbook data since it synced fine without any activities. Really disappointing that this has been occurring for months now with no solution for Suunto. They are probably hoping we will just buy new watches. But after all this, the new watch certainly wont be a suunto.

                J 1 Reply Last reply 2 Jan 2020, 23:51 Reply Quote 2
                • J Offline
                  JohanT Bronze Member @isazi
                  last edited by 2 Jan 2020, 23:48

                  @isazi I have no idea and not tech savvy enough to know or figure out if the technology is obsolete. I just wouldn’t mind knowing if it worked or not. Getting no answers from Suunto is just frustrating. They can just let me know if it doesn’t work so I can move on.

                  I 1 Reply Last reply 3 Jan 2020, 09:53 Reply Quote 0
                  • J Offline
                    JohanT Bronze Member @UUtfk
                    last edited by 2 Jan 2020, 23:51

                    @UUtfk yes the Garmin Fenix 6 is looking very appealing right now.

                    1 Reply Last reply Reply Quote 0
                    • I Offline
                      isazi Moderator @JohanT
                      last edited by 3 Jan 2020, 09:53

                      @JohanT well if @UUtfk managed a synch it’s not a protocol issue.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      U 1 Reply Last reply 3 Jan 2020, 16:46 Reply Quote 0
                      • U Offline
                        UUtfk @isazi
                        last edited by 3 Jan 2020, 16:46

                        @isazi I agree. I don’t think its necessarily a hardware issue as I was able to get it to sync with no activities (unless the Bluetooth can only handle a minuscule amount of data transfer, causing it to crash when syncing an activity). I just wish they would have left Movescount alone and let us Ambit users continue using it. That system seemed to work perfectly. I got my phone after they pulled movescount from the app store so I can’t install it. Anyone still have it installed on an iphone 11 pro? If so, can you sync activities on it?

                        1 Reply Last reply Reply Quote 0
                        • A Offline
                          AinaVanteilla
                          last edited by AinaVanteilla 1 Apr 2020, 11:40 3 Jan 2020, 19:24

                          Have lot of syncing issues with Ambit 3 Peak and Iphone XS with latest IOS. Made a switch to Suunto app before xmas break and been doing outdoor activities for 12 days. Using the app is really frustrating.

                          • Connectivity from Ambit 3 to the app is highly irregular, getting really frustrated doing the pairing unpairing etc…
                          • Syncing happens sometimes if I am lucky… If the move is longer than about 2 hours (for example
                            a day of downhill skiing) syncing typically fails and moves are stacking up on my Ambit.

                          Things were sort of working atleast with Movescount App, so there is evidence is that everything can be made to work.

                          1 Reply Last reply Reply Quote 1
                          • A Offline
                            AinaVanteilla @Guest
                            last edited by 6 Jan 2020, 10:54

                            @Tom-H-Edwards

                            Been having similar issues, there is a longer thread about… Atleast I have not figured out / found out any solutions.

                            https://forum.suunto.com/topic/3278/syncing-my-ampbit3

                            T 1 Reply Last reply 6 Jan 2020, 12:30 Reply Quote 0
                            • T Offline
                              Tom H Edwards @Deirdre Hewitson
                              last edited by 6 Jan 2020, 12:28

                              @Deirdre-Hewitson im having this exact same issue…gone from iphone7 to iphone11, and not able to sync any moves with the suunto app.
                              Been on the phone with suunto support this morning, explained id tried the usual un pair and pair etc…just told me that the have moved my issue to a “level 2” and i should wait for an email

                              1 Reply Last reply Reply Quote 0
                              • T Offline
                                Tom H Edwards @AinaVanteilla
                                last edited by 6 Jan 2020, 12:30

                                @AinaVanteilla im having this exact same issue…gone from iphone7 to iphone11, and not able to sync any moves with the suunto app.
                                Been on the phone with suunto support this morning, explained id tried the usual un pair and pair etc…just told me that the have moved my issue to a “level 2” and i should wait for an email

                                1 Reply Last reply Reply Quote 1
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager
                                  last edited by 6 Jan 2020, 13:24

                                  forget watch in App
                                  Forget Ambit/Traverse in iOS settings
                                  Unpair mobile device in Ambit/Traverse
                                  Pair the watch again with app

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  C T 2 Replies Last reply 6 Jan 2020, 14:04 Reply Quote 0
                                  • C Offline
                                    Cookiemonster @JohanT
                                    last edited by 6 Jan 2020, 13:52

                                    @JohanT It’s definitely an iPhone11 problem and not just Suunto as I was on a dive trip last week and there was a guy with an iPhone 11 Pro like mine with exactly the same problem. He also had a Garmin with a similar problem. Old phone worked OK but not the Pro. My Ambit 3P syncs nicely with the app on my iPhone 8 so I am keeping my back-up phone for the app until this gets fixed.

                                    Dragon Boat Paddler, leisure/fitness Cyclist & Scuba Diver
                                    Suunto 9 Baro
                                    Ambit 3 Peak (retired)
                                    Eon Steel + Tank pod Awesome primary dive computer
                                    Zoop - great back-up dive computer

                                    J 1 Reply Last reply 6 Jan 2020, 17:56 Reply Quote 0
                                    • C Offline
                                      Cookiemonster
                                      last edited by 6 Jan 2020, 14:02

                                      I had exactly the same issue before Xmas. Escalated to level 2, went through all possible fixes and then they gave up and told me to send my watch to be fixed. Went back to my IPhone 8 and it worked fine. I met someone last week with the same issue and it seems to be an iPhone 11 compatibility issue with the Ambit 3P. At some point the penny will drop that many people are struggling as more Ambit 3 users upgrade their iPhones.

                                      Dragon Boat Paddler, leisure/fitness Cyclist & Scuba Diver
                                      Suunto 9 Baro
                                      Ambit 3 Peak (retired)
                                      Eon Steel + Tank pod Awesome primary dive computer
                                      Zoop - great back-up dive computer

                                      1 Reply Last reply Reply Quote 0
                                      • C Offline
                                        Cookiemonster @Dimitrios Kanellopoulos
                                        last edited by 6 Jan 2020, 14:04

                                        @Dimitrios-Kanellopoulos Why keep on giving the same advice that simply does not work for the iPhone 11?

                                        Dragon Boat Paddler, leisure/fitness Cyclist & Scuba Diver
                                        Suunto 9 Baro
                                        Ambit 3 Peak (retired)
                                        Eon Steel + Tank pod Awesome primary dive computer
                                        Zoop - great back-up dive computer

                                        D 1 Reply Last reply 6 Jan 2020, 14:10 Reply Quote 1
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager @Cookiemonster
                                          last edited by 6 Jan 2020, 14:10

                                          @Cookiemonster Because this is the reply I am getting when I am asking for you and you have not said that you have tried that

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          C 1 Reply Last reply 6 Jan 2020, 14:16 Reply Quote 0
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