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Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • D Offline
    Dimitrios Kanellopoulos Community Manager @zangge
    last edited by 18 Oct 2019, 11:34

    @zangge hey hi.

    Can you try an email reset? Do you still have issues logging in today ?

    Community Manager / Admin @Suunto
    Creator of Quantified-Self.io
    youtube.com/c/dimitrioskanellopoulos
    https://instagram.com/dimitrioskanellopoulos
    https://www.strava.com/athletes/7586105

    Z 1 Reply Last reply 18 Oct 2019, 11:50 Reply Quote 0
    • Z Offline
      zangge @Dimitrios Kanellopoulos
      last edited by 18 Oct 2019, 11:50

      @Dimitrios-Kanellopoulos Hi! Yes the same problem ☹! I made a E-Mail-Password-Reset yesterday and today but i don´t get a E-Mail in my MSN Account!

      1 Reply Last reply Reply Quote 0
      • Z Offline
        zangge
        last edited by 19 Oct 2019, 05:45

        New day, same problem. It looks like my account (email address) has been deleted and I have to register a new account. It can not be possible that my entire training course was deleted !!!

        It is very frustrating that I can not find a solution to the problem.

        • With a password reset I do not get an e-mail.

        • I sent an email to Suunto Support 3 days ago, but did not receive any feedback, as with other requests.

        Do you have any idea who to contact? I can not accept that my training history of the last 5 years is no longer findable.

        Please help!!!

        S D 2 Replies Last reply 19 Oct 2019, 05:56 Reply Quote 0
        • S Offline
          surfboomerang @zangge
          last edited by 19 Oct 2019, 05:56

          @zangge be patient. Last time I contacted Suunto support it took them almost a month before a first reply.

          Suunto Vertical Titanium Solar
          OnePlus Nord 4

          1 Reply Last reply Reply Quote 0
          • A Offline
            Andrew Walker
            last edited by 21 Oct 2019, 00:59

            Same issue. Actually started the same day I updated app to 1.12. I emailed Suunto app support and got no response. Then I called in on 10/18 and they told me it was a known issue with no ETA for a fix. Told me I would receive an email when it was fixed. I went back to using MovesCount app to push my workouts to Strava in the interim. It is very frustrating.

            1 Reply Last reply Reply Quote 0
            • Z Offline
              zangge
              last edited by 21 Oct 2019, 05:08

              I can understand that very well !!! But it is already relieved that Suunto knows about the mistake. Suunto did not tell you when the problem is resolved? I hope the problem is resolved quickly because I have no access to my entire workout history and planned training programs and routes.

              1 Reply Last reply Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager @zangge
                last edited by 21 Oct 2019, 10:04

                @zangge hi can you pm me your username and email?

                Usually for these cases you should contact support. Here its a forum and we are not support people but we do try the best to help. Keeping a friendly attitude helps a lot.

                we are humans here not machines

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                Z 1 Reply Last reply 21 Oct 2019, 15:42 Reply Quote 0
                • S Offline
                  Sezer Yiğit
                  last edited by 21 Oct 2019, 14:46

                  I just finished my training this morning. Stop the watch and started to wait for record my training. It started to record and as you know a green circle started to turn while recording. And now it is evening and it is still turning and I still waiting for record my training.

                  What can I do for stop it? Am I have to wait till the battery charge finish? And what is the problem?

                  F 1 Reply Last reply 21 Oct 2019, 14:50 Reply Quote 0
                  • F Offline
                    freeheeler @Sezer Yiğit
                    last edited by 21 Oct 2019, 14:50

                    @Sezer-Yiğit
                    that’s the wrong thread man… and you posted this already in another thread…

                    living sideways

                    1 Reply Last reply Reply Quote 0
                    • Z Offline
                      zangge @Dimitrios Kanellopoulos
                      last edited by 21 Oct 2019, 15:42

                      @Dimitrios-Kanellopoulos Thank you for your help. I sent you the data as a PM.
                      I know that a forum is very helpful and I am very grateful that questions and concerns are answered to the best of knowledge.
                      I have contacted the support several times for questions (mail) and never received an answer - my last help was this forum 🙂

                      Thank you for your (an all others) help and the great forum management!

                      F 1 Reply Last reply 21 Oct 2019, 15:52 Reply Quote 0
                      • F Offline
                        freeheeler @zangge
                        last edited by 21 Oct 2019, 15:52

                        @zangge
                        I’ve had this just before… Did you enter your email or did you also try with your username?

                        living sideways

                        1 Reply Last reply Reply Quote 0
                        • Z Offline
                          zangge
                          last edited by 22 Oct 2019, 04:37

                          Thx for the big support I have found the key of success 😁! It’s not longer possible to log in with a email address - it’s also not my short username! I don’t know why but it’s my pre and last name without a blank!

                          S 1 Reply Last reply 22 Oct 2019, 04:47 Reply Quote 1
                          • S Offline
                            surfboomerang @zangge
                            last edited by 22 Oct 2019, 04:47

                            @zangge hoe did you find that out?

                            Suunto Vertical Titanium Solar
                            OnePlus Nord 4

                            Z 1 Reply Last reply 22 Oct 2019, 07:27 Reply Quote 0
                            • Z Offline
                              zangge @surfboomerang
                              last edited by 22 Oct 2019, 07:27

                              @surfboomerang I just tried it!

                              1 Reply Last reply Reply Quote 0
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