Suunto app login

[Andrew Walker]

Same issue. Actually started the same day I updated app to 1.12. I emailed Suunto app support and got no response. Then I called in on 10/18 and they told me it was a known issue with no ETA for a fix. Told me I would receive an email when it was fixed. I went back to using MovesCount app to push my workouts to Strava in the interim. It is very frustrating.

[zangge]

I can understand that very well !!! But it is already relieved that Suunto knows about the mistake. Suunto did not tell you when the problem is resolved? I hope the problem is resolved quickly because I have no access to my entire workout history and planned training programs and routes.

[Dimitrios Kanellopoulos]

@zangge hi can you pm me your username and email?

Usually for these cases you should contact support. Here its a forum and we are not support people but we do try the best to help. Keeping a friendly attitude helps a lot.

we are humans here not machines

[Sezer Yiğit]

I just finished my training this morning. Stop the watch and started to wait for record my training. It started to record and as you know a green circle started to turn while recording. And now it is evening and it is still turning and I still waiting for record my training.

What can I do for stop it? Am I have to wait till the battery charge finish? And what is the problem?

[freeheeler]

@Sezer-Yiğit
that’s the wrong thread man… and you posted this already in another thread…

[zangge]

@Dimitrios-Kanellopoulos Thank you for your help. I sent you the data as a PM.
I know that a forum is very helpful and I am very grateful that questions and concerns are answered to the best of knowledge.
I have contacted the support several times for questions (mail) and never received an answer - my last help was this forum

Thank you for your (an all others) help and the great forum management!

[freeheeler]

@zangge
I’ve had this just before… Did you enter your email or did you also try with your username?

[zangge]

Thx for the big support I have found the key of success ! It’s not longer possible to log in with a email address - it’s also not my short username! I don’t know why but it’s my pre and last name without a blank!

[surfboomerang]

@zangge hoe did you find that out?

[zangge]

@surfboomerang I just tried it!