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Suunto 7: Breaks in Fit daily heart rate

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  • B Offline
    Brad_Olwin Moderator @Guest
    last edited by 4 Feb 2020, 23:45

    @NickK This has been seen during testing and Suunto knows about it. It has been worse. Hopefully it will be addressed with an update.

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    • ? Offline
      A Former User @pilleus
      last edited by 5 Feb 2020, 01:00

      @pilleus The break in the HR remains. Basically, for some reason the watch just stops taking periodic HR readings. They don’t exist on the watch and from there the drop flows into Fit on the phone.

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      • P Online
        pilleus
        last edited by 5 Feb 2020, 05:25

        Strange, no gap here since Friday (first usage of the S7). 🤔

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        ? 1 Reply Last reply 5 Feb 2020, 13:10 Reply Quote 0
        • ? Offline
          A Former User @pilleus
          last edited by 5 Feb 2020, 13:10

          @pilleus It works on my machine? Been there, done that. Sadly for me today is even worse. Just a few fragments of HR and that’s it, even during a night.

          P 1 Reply Last reply 5 Feb 2020, 13:18 Reply Quote 0
          • P Online
            pilleus @Guest
            last edited by 5 Feb 2020, 13:18

            @NickK said in Suunto 7: Breaks in Fit daily heart rate:

            Just a few fragments of HR

            In Fit on the watch or on the phone? 🤔

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            ? 1 Reply Last reply 5 Feb 2020, 13:32 Reply Quote 0
            • ? Offline
              A Former User @pilleus
              last edited by 5 Feb 2020, 13:32

              @pilleus I’d imagine Fit on the watch, and the watch itself, will be the same for the two of us, model and version wise. It’s the phone angle I start to wonder about. From connectivity/services perspective…

              When I first set up my watch, Fit connection between the phone and the watch was totally hosed. No amounts of Bluetooth toggling, reboots, cache cleansing, and app reinstalls helped. I was about to reset my watch but decided to report the bug first. That report bug in Wear OS somehow fixed Fit connectivity. But things have been flaky since then.

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              • P Online
                pilleus
                last edited by 5 Feb 2020, 13:43

                I resetted my S7 after the update of the S7 app,because I imported two profiles during the first setup. May be this is the difference? 🤔

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                ? 1 Reply Last reply 5 Feb 2020, 13:45 Reply Quote 0
                • ? Offline
                  A Former User @pilleus
                  last edited by 5 Feb 2020, 13:45

                  @pilleus Yes, I feel like reset is in order. Just don’t have time to deal with configuring everything.

                  B 1 Reply Last reply 5 Feb 2020, 20:05 Reply Quote 0
                  • B Offline
                    Brad_Olwin Moderator @Guest
                    last edited by 5 Feb 2020, 20:05

                    @NickK You have rebooted the watch, right? That seemed to help for a day or two.

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                    ? 1 Reply Last reply 5 Feb 2020, 20:10 Reply Quote 0
                    • ? Offline
                      A Former User @Brad_Olwin
                      last edited by 5 Feb 2020, 20:10

                      @Brad_Olwin said in Suunto 7: Breaks in Fit daily heart rate:

                      You have rebooted the watch, right? That seemed to help for a day or two.

                      Yes, it is better after reboot, indeed. Probably I should get into habit of doing that daily until the updates roll.

                      B 1 Reply Last reply 5 Feb 2020, 22:41 Reply Quote 1
                      • B Offline
                        Brad_Olwin Moderator @Guest
                        last edited by 5 Feb 2020, 22:41

                        @NickK A reset won’t solve the issue and too much hassle. Just reboot when you need to. Hopefully fixed on next release.

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                        P 1 Reply Last reply 5 Feb 2020, 23:22 Reply Quote 0
                        • P Online
                          pilleus @Brad_Olwin
                          last edited by 5 Feb 2020, 23:22

                          @Brad_Olwin said in Suunto 7: Breaks in Fit daily heart rate:

                          issue

                          What is the reason for the issue? And why is my S7 not affected? Or is it too fresh? 🤔

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                          B 1 Reply Last reply 6 Feb 2020, 04:33 Reply Quote 0
                          • B Offline
                            Brad_Olwin Moderator @pilleus
                            last edited by 6 Feb 2020, 04:33

                            @pilleus With the last firmware update, my daily HR improved a lot and I saw few “breaks.” Others seemed to be having more issues. It may be a Fit to watch connection as opposed to the HR and may be an issue for Google. I think Suunto is planning to port the activities to SA, which would be much better IMHO.

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                            P ? 2 Replies Last reply 6 Feb 2020, 09:14 Reply Quote 1
                            • P Online
                              pilleus @Brad_Olwin
                              last edited by pilleus 2 Jun 2020, 09:15 6 Feb 2020, 09:14

                              @Brad_Olwin said in Suunto 7: Breaks in Fit daily heart rate:

                              I think Suunto is planning to port the activities to SA, which would be much better IMHO.

                              But I hope that the export to Fit will stay alive as an option (ticwatch can sync to the own health app and/or to Fit) , because in Fit there are all data available (heart rate, steps, sleep, activities, weight) from several watches. For me a reason to choose the WearOS powered S7.

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                              B 1 Reply Last reply 6 Feb 2020, 13:07 Reply Quote 0
                              • P Online
                                pilleus
                                last edited by 6 Feb 2020, 12:44

                                @Brad_Olwin said in Suunto 7: Breaks in Fit daily heart rate:

                                port the activities to SA

                                In my Suunto App at the phone there is an information amongst my activities which is showing S7 and Google Fit.

                                I would return the S7 if it shouldn’t be possible in the future to sync with Fit as sold and touted.

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                                B 1 Reply Last reply 6 Feb 2020, 17:54 Reply Quote 0
                                • B Offline
                                  Bulkan Moderator @pilleus
                                  last edited by 6 Feb 2020, 13:07

                                  @pilleus This is what I want. Sleep, heart rate and steps in Suunto app and in Health in OS.

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                                  • ? Offline
                                    A Former User @Brad_Olwin
                                    last edited by 6 Feb 2020, 14:53

                                    @Brad_Olwin Yes, reset is time consuming but I think it’s the only way forward. Rebooted the watch after charging today. Already have several breaks inside a three hour period. The watch’s been on my wrist since 7:00 but hasn’t measured heart heart rate until 7:47, then it took another reading at 8:34 and called it a day. It’s 9:52 now, I launched Fit on the watch several times, but it’s holding tight. No daily HR for ya!

                                    I think the problem is Fit on Wear OS. If this were a phone connectivity issue, I’d imagine I would have still had a decent graph in my watch’s Fit.

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                                    • ? Offline
                                      A Former User @Guest
                                      last edited by A Former User 2 Jun 2020, 16:15 6 Feb 2020, 16:12

                                      Looks like daily HR is getting worse by the day for me, sadly. After today’s reboot, Fit is pretty much out:

                                      Screenshot_20200206-110936.jpg

                                      That single value around 11:05 is a manual reading. Basically, daily HR hasn’t worked since about 9:00. Forced-exited Fit on the watch, cleared the cache. Will see if this helps.

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                                      • B Offline
                                        Brad_Olwin Moderator @pilleus
                                        last edited by 6 Feb 2020, 17:54

                                        @pilleus I don’t think that Fit import will be changed, I think that the data will be collected in SA as well.

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                                        P 1 Reply Last reply 6 Feb 2020, 18:01 Reply Quote 1
                                        • P Online
                                          pilleus @Brad_Olwin
                                          last edited by 6 Feb 2020, 18:01

                                          @Brad_Olwin said in Suunto 7: Breaks in Fit daily heart rate:

                                          @pilleus I don’t think that Fit import will be changed, I think that the data will be collected in SA as well.

                                          It’s okay, I was wrong. Fit is the app which collects data from the sensors in the watch. It’s a native function of Fit and has nothing to do with Suunto App.

                                          This will remain (steps, heart rate, distance) even if the data are synced into the Suunto App. And if there will be no connection between Suunto App and Fit to export activities, it does not matter, because I import the activities from Strava to Fit.

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