Offline maps don't dowload

[A Former User]

@giulio You sure the watch is connected to wifi and is on the charger? And nothing interrupts download when you put it on the charger?

[Dimitrios Kanellopoulos]

When it’s on the charger it should show downloading maps with an animation. Alertnative clear cache of the Suunto app on the watch

[giulio]

@Dimitrios-Kanellopoulos
I try but nothing.
I have a doubt…
May be that it downolad only router wi fi alone?
I had connect watch to router wi fi of my phone (that is recognized)
Excuse me for english.
What do you thing?

[johann.fuehrer]

Hello, I have had it downloaded today wi WiFi but it took some 15 minutes (I have 100mBit downlink from the provider). So maybe it’s downloading but you have to wait…?

[Brad_Olwin]

@giulio You need a WiFi connection to router or your phone as a hotspot and the watch needs to be on the charger and it will download the maps automatically. Check to make sure you see a WiFi connection on the watch.

[giulio]

@Brad_Olwin
Not working…i did so many times…
Wifi is on
I will write suunto or send back

[Dimitrios Kanellopoulos]

@giulio try to do a full reset of the watch, make sure you dont have some kinda of firewall. Also plese show us what it says

[giulio]

@Dimitrios-Kanellopoulos
Thanks a lot!!
I try hard reset and reinstall app on phone but situation doesnt change.
Now i will try with another wifi

[Brad_Olwin]

@giulio Is your WiFi connection working? Can you download an app on GooglePlay?

[giulio]

@Brad_Olwin
Hi,
Yes i can download app but maps no…
Seem to be suspended for hours…
And nothing…
But i use phone router…thats why i had a doubt and i will try another wifi when i will can

[Mff73]

@giulio
I have no S7, but read all this stuff in case
I read that S7 must be plugged on the charger to dowload offline map. Did you do it like that ?

[giulio]

@Mff73
Of course…i wrote this always

[macdav]

@giulio I had problem in hotel, where connection to the wifi must have been agreed on the phone (you had to agreed with some rules). Therefore the connection of S7 to the wifi didn´t work (can´t did it on the watch). Can help

[giulio]

@macdav
I know…thanks ,it s not my case

[giulio]

@Dimitrios-Kanellopoulos
Hi, about download offline maps i see that work only with wi-fi via adsl or fiber not with hot-spot of the smartphone…
So, i think this must be considered a bug or suunto can add this feature(use wifi router of smartphone).
Can you send this to suunto?
Excuse my english!!

[Dimitrios Kanellopoulos]

@giulio I am sure they do work with hotspot for me at least.

CAn it be some restriction from your provider with the hotspot? Some providers do not allow tethering

[giulio]

@Dimitrios-Kanellopoulos
It’ strange…
My hot spot with my operator can connect to pc and smart box but s7 not…
Only with adsl

[sartoric]

@giulio
Maybe it uses some data protocol that is filtered by the provider.

[Brad_Olwin]

@giulio I have an iPhone and my carrier allows tethering. I am able to download maps using my iPhone as a hotspot. It is much slower than downloading from a fast WiFi. It is possible that your phone will terminate the connection after some time or if the phone does not remain on the connection terminates. Mine requires 15 min to 20 min to download the maps.