Suunto 9 GPS very bad and often without signal
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Hello,
my wife and me bought a Suunto 9 each on the same day in Dec 2019. We always run together. So we can compare both watches. Let me call my whatch S9-1, the other S9-2. Both are updated frequently. My whatch S91 needs sometimes 7 minutes to find the gps whereas S92 finds it within seconds. Also, during running S9-1 loses GPS signal for a couple of km while S9-2 continues measuring.
Yes, I did rest the whatch several times.
Yes, I run updates.
Yes, I synchronise my S9-1 with my smartphone before running.I think, it is just broken.
Anyone has an idea? Same experience.Many greetings
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@running-L
It seems you have all arguments to send it back to Suunto for repair or exchange. -
@running-L I can only suggest a hard reset, but I agree with @Mff73 you should contact support and have your watch checked.
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@running-L Check Settings/General/About and ensure you have a current AGPS file. It simply seems that the file is not getting synced to the watch. Let me know the data on the AGPS file or if it says NA/
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Return it to suunto to get repair.
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@zhang965
sorry for being offtopic…man where did you hide? I’ve missed your inputs
ontopic: yes, send it in, mine has signal within seconds… even before it detects my cold heart…
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Hi, in my Suunto I have that situation that once I open navigation then show my location then I have to wait much more than once I go to exercise and I chose any training. Is it normal?
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Did you check what @Brad_Olwin suggested a couple of post above ?
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Yes but I don’t see connection (maybe because of my poor English… Sorry)? AGPS is from 20th. Still not sure why location is quick once I chose exercise but once I chose my location from navigation it take much more time
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@tomahawk5000
Oh,ok. So it’s quick for exercise, but slow for navigation.Anyway, agps is up to date ?
Did you try a soft reset ? -
@sartoric
AGPS is up to date 20th of April
Regarding soft reset yes few times mostly due to the issue with notification with calling. -
@tomahawk5000 said in Suunto 9 GPS very bad and often without signal:
Hi, in my Suunto I have that situation that once I open navigation then show my location then I have to wait much more than once I go to exercise and I chose any training. Is it normal?
Why are you opening Navigation? when you start an exercise, the GPS icon will go from unfilled to colored when a GPS fix is achieved, there is no need to go to Navigation first.
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@running-L
Same settings of GPS ? (only GPS, GPS+glonas/beidou/galileo).
And of course, both are setted on GPS best, right?all obvious things but … I try to help
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@Brad_Olwin it was just an example with different fix achieve between find my location in navigation and exercise
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@tomahawk5000 Are you using a national grid system for location coordinates or the GPS Lat/Long default?
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Not sure how to check that?
Compass unit - degrees
Position format - wgs84 hd°m’s.s -
@tomahawk5000 If you haven’t changed the settings, then that’s the default and it certainly looks right. I was wondering whether conversion to a particular local format might be causing problems.
Without the possiblity of a problem with that extra stage, I agree that a user should see the fix results, whether for recording Exercise (filled arrowhead) or Navigation (coordinate display) within essentially the same timeframe from either request.
Not for me, but possibly for anyone Suunto-side: how much longer (in seconds) does a Nav fix take vs an Ex? Same-ish margin regardless which method tried first?
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@running-L It does sound like you may have a hardware issue, I have two S9s and they both fix very fast and rarely (I cannot remember the last time) lose a GPS fix during an exercise. It is possible when in areas that are difficult for GPS (deep canyon for instance). But, I did not get a GPS error when running a race early in March where there was a slot canyon. I would start a support ticket.