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    SSWHRB crashing immediately after starting a run

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    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager
      last edited by

      I also had a crash today but had no phone with me. Hmmmm. I never had a crash since the update

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      Ze StuartZ 1 Reply Last reply Reply Quote 0
      • Ze StuartZ Offline
        Ze Stuart Gold Members @Dimitrios Kanellopoulos
        last edited by

        @dimitrios-kanellopoulos said in SSWHRB crashing immediately after starting a run:

        I also had a crash today but had no phone with me. Hmmmm. I never had a crash since the update

        Welcome to the club…

        https://zulusierra.co

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        • johan6504J Offline
          johan6504 Silver Members
          last edited by johan6504

          I wonder if these crashes are related to memory leaks accumulating in the watch or if it is it app sync caused?
          I will do a complete SW reset of the watch and see what happens…

          Runner, Swimmer and Swimrunner

          Ze StuartZ 1 Reply Last reply Reply Quote 0
          • johan6504J Offline
            johan6504 Silver Members
            last edited by

            Crash number six this morning, this is really becoming a big problem.

            Runner, Swimmer and Swimrunner

            SlaShS 1 Reply Last reply Reply Quote 0
            • SlaShS Offline
              SlaSh Platinum Member @johan6504
              last edited by

              @johan6504 you are exercising with phone or without? I had crash only without the phone.

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              • johan6504J Offline
                johan6504 Silver Members
                last edited by

                Th crash is directly at start or within 2 min no phone involved.

                Runner, Swimmer and Swimrunner

                Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                • Dimitrios KanellopoulosD Offline
                  Dimitrios Kanellopoulos Community Manager @johan6504
                  last edited by

                  @johan6504 did you do the reset ?

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  johan6504J 1 Reply Last reply Reply Quote 0
                  • johan6504J Offline
                    johan6504 Silver Members @Dimitrios Kanellopoulos
                    last edited by

                    @dimitrios-kanellopoulos No not yet…
                    It seems like if I get it going it wont crash during a run, at least that has never happened so far. I have a planed 30 Km LSD at 14:00. Will do the reset after that.

                    Runner, Swimmer and Swimrunner

                    Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager @johan6504
                      last edited by

                      @johan6504 good luck

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

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                      • Ze StuartZ Offline
                        Ze Stuart Gold Members @johan6504
                        last edited by

                        @johan6504 said in SSWHRB crashing immediately after starting a run:

                        I wonder if these crashes are related to memory leaks accumulating in the watch or if it is it app sync caused?
                        I will do a complete SW reset of the watch and see what happens…

                        I’ve been wondering about a memory leak. I noticed that after the last crash, it also deleted the sleep and sleep HR data for the day.

                        I hope everyone here has logged this with Suunto support!

                        https://zulusierra.co

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                        • Ze StuartZ Offline
                          Ze Stuart Gold Members
                          last edited by

                          The latest from Suunto as of 2018-02-26:

                          Our Technical supervisor and analyst have finally responded and identified the bug that is causing this and is currently working with the software designers and engineers to provide a solution via an update.

                          So, hopefully a fix in the next firmware update.

                          https://zulusierra.co

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                          • johan6504J Offline
                            johan6504 Silver Members
                            last edited by

                            Great 👍 Thanks for sharing 😄

                            Runner, Swimmer and Swimrunner

                            1 Reply Last reply Reply Quote 1
                            • F Offline
                              fleshymutant Silver Members
                              last edited by

                              My SSU did this today as well. Seems that it’s not limited to just the WHRB models. When is that next FW update…?

                              Suunto 9 Baro Titanium
                              iOS 13.1

                              SlaShS 1 Reply Last reply Reply Quote 0
                              • SlaShS Offline
                                SlaSh Platinum Member @fleshymutant
                                last edited by

                                @fleshymutant seems they are doing it quarterly.

                                1 Reply Last reply Reply Quote 1
                                • johan6504J Offline
                                  johan6504 Silver Members
                                  last edited by

                                  Best guess for next FW is mid to late April. Major updates has been as part of a new watch. Maybe we will see the FW together with Suunto 3 Fitness…

                                  Runner, Swimmer and Swimrunner

                                  1 Reply Last reply Reply Quote 1
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