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    SSWHRB crashing immediately after starting a run

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    • Ze StuartZ Offline
      Ze Stuart Gold Members @Dimitrios Kanellopoulos
      last edited by

      @dimitrios-kanellopoulos said in SSWHRB crashing immediately after starting a run:

      I also had a crash today but had no phone with me. Hmmmm. I never had a crash since the update

      Welcome to the club…

      https://zulusierra.co

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      • johan6504J Offline
        johan6504 Silver Members
        last edited by johan6504

        I wonder if these crashes are related to memory leaks accumulating in the watch or if it is it app sync caused?
        I will do a complete SW reset of the watch and see what happens…

        Runner, Swimmer and Swimrunner

        Ze StuartZ 1 Reply Last reply Reply Quote 0
        • johan6504J Offline
          johan6504 Silver Members
          last edited by

          Crash number six this morning, this is really becoming a big problem.

          Runner, Swimmer and Swimrunner

          SlaShS 1 Reply Last reply Reply Quote 0
          • SlaShS Offline
            SlaSh Platinum Member @johan6504
            last edited by

            @johan6504 you are exercising with phone or without? I had crash only without the phone.

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            • johan6504J Offline
              johan6504 Silver Members
              last edited by

              Th crash is directly at start or within 2 min no phone involved.

              Runner, Swimmer and Swimrunner

              Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager @johan6504
                last edited by

                @johan6504 did you do the reset ?

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                johan6504J 1 Reply Last reply Reply Quote 0
                • johan6504J Offline
                  johan6504 Silver Members @Dimitrios Kanellopoulos
                  last edited by

                  @dimitrios-kanellopoulos No not yet…
                  It seems like if I get it going it wont crash during a run, at least that has never happened so far. I have a planed 30 Km LSD at 14:00. Will do the reset after that.

                  Runner, Swimmer and Swimrunner

                  Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager @johan6504
                    last edited by

                    @johan6504 good luck

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

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                    • Ze StuartZ Offline
                      Ze Stuart Gold Members @johan6504
                      last edited by

                      @johan6504 said in SSWHRB crashing immediately after starting a run:

                      I wonder if these crashes are related to memory leaks accumulating in the watch or if it is it app sync caused?
                      I will do a complete SW reset of the watch and see what happens…

                      I’ve been wondering about a memory leak. I noticed that after the last crash, it also deleted the sleep and sleep HR data for the day.

                      I hope everyone here has logged this with Suunto support!

                      https://zulusierra.co

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                      • Ze StuartZ Offline
                        Ze Stuart Gold Members
                        last edited by

                        The latest from Suunto as of 2018-02-26:

                        Our Technical supervisor and analyst have finally responded and identified the bug that is causing this and is currently working with the software designers and engineers to provide a solution via an update.

                        So, hopefully a fix in the next firmware update.

                        https://zulusierra.co

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                        • johan6504J Offline
                          johan6504 Silver Members
                          last edited by

                          Great 👍 Thanks for sharing 😄

                          Runner, Swimmer and Swimrunner

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                          • F Offline
                            fleshymutant Silver Members
                            last edited by

                            My SSU did this today as well. Seems that it’s not limited to just the WHRB models. When is that next FW update…?

                            Suunto 9 Baro Titanium
                            iOS 13.1

                            SlaShS 1 Reply Last reply Reply Quote 0
                            • SlaShS Offline
                              SlaSh Platinum Member @fleshymutant
                              last edited by

                              @fleshymutant seems they are doing it quarterly.

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                              • johan6504J Offline
                                johan6504 Silver Members
                                last edited by

                                Best guess for next FW is mid to late April. Major updates has been as part of a new watch. Maybe we will see the FW together with Suunto 3 Fitness…

                                Runner, Swimmer and Swimrunner

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