my experience so far with S3F

[Brad_Olwin]

@petra-p I don’t know but given what has happened it seems a reasonable request. I am in the US so I have to send away for repair or replacement but service has been very good. I would write a short note explaining how many replacements and ask nicely if it is possible to replace with an S3.

[petra.p]

aha I misunderstood you for a moment, but I guess I could do that, there is noting to lose

[Kzznv]

I also bought a S3F white/gold for my girlfriend back in December 2019. By February 2020, the watch metal bezel fell off while walking, not working out. We had to send it back to the services center and receive a new replacement. The S3F’s high failure rate reported not only here, but also was reported on Amazon.com.
If another hardware malfunction happens to my S3F, I will probably request for the S3 replacement instead of S3F. Just wish that they make the S3 line with the white/gold color instead of white pebble.

[petra.p]

Today, i sent watch to service center with request for replacement with S3… i will let you know what happened

[Dimitrios Kanellopoulos]

@petra-p according to EU law you can have up to 3 replacements and if the issue is not fixed you can ask money back etc. Push them please.

[petra.p]

So this is how the situation resolved…
I got a call from local service that works for suunto service center (ssc), telling me that ssc wont be replacing non functional s3f unit with another s3f unit, because they are not producing s3f anymore, but instead i will get a new s3…and that i need to say is that ok and to choose color
I guess nobody read my angry letter, but as long as they are sending me new S3 as i wanted, i am happy.
I will recive it in about 7 days

[Dimitrios Kanellopoulos]

@petra-p s3 is much better than s3f.

[petra.p]

@Dimitrios-Kanellopoulos
i hope so

and btw forgot to tell that Suunto customer support never got back on my email… but again… thing is resolved the way i am ok with it, so i don’t care anymore about that

[Dimitrios Kanellopoulos]

@petra-p I had broken 2 s3f. Never liked the build quality of it.

[freeheeler]

@dimitrios-kanellopoulos said in my experience so far with S3F:

@petra-p s3 is much better than s3f.

just ordered a second hand S3F for my son as he crashed on the pumptrack and smashed his Fitbit completely he got for birthday only half a year ago… boy was he sad! but since we’re a Suunto family I decided to quickly organise him an S3… let’s see how it works