Spartan WHR Baro Bricked

[ANDY CROWE]

I tried the shipping mode and it didn’t work. Still stuck on down arrow screen.

Where can I download the FW file?

[Dimitrios Kanellopoulos]

@ANDY-CROWE are you on OSX or Windows? The suuntolink stores the FW files. They contain the version number and they are about 4mb (for Spartans)

I can help further on Monday if you like via finding the file

[ANDY CROWE]

Thanks @Dimitrios-Kanellopoulos

I’m on OSX 10.15.6

[Brad_Olwin]

@ANDY-CROWE If you go here you will find the file. Hold down the option key to get to the library under the Go menu or in Go to Folder type Suuntolink

I don’t know the name for your watch but it will be a zip file with the current firmware as numbers. (Each watch is given a name, for example S9 baro is Ibiza). So it will read name-fw_2.8.32-F.zip. Drag the file out to the desktop.

Open Suuntolink, attach the watch and drag the zip file onto the gear icon on the upper right of Suuntolink, this will start uploading the firmware to the watch.

Let me know if you run into any issues.

[sartoric]

It should be Gdansk-fw_2.8.32.8352-A

[Brad_Olwin]

@sartoric said in Spartan WHR Baro Bricked:

It should be Gdansk-fw_2.8.32.8352-A

Thanks!

[ANDY CROWE]

@sartoric
@Brad_Olwin
@Dimitrios-Kanellopoulos

I found that zip file Gdansk-fw_2.8.32.8352-A, followed the exact instructions above.

The update began to start and a green circle began to fill around the face of the watch. It got to about the 9 o clock position then stopped. A red X was now on the face and a message on the bottom saying “your watch needs to be reset to fix the error”.

I think at this point the watch needs to go back to Suunto for repair or replace.

[Mff73]

@ANDY-CROWE
Last chance, try to downgrade firmware with previous version.
Find one here (Gdansk file to download)
https://forum.suunto.com/post/31500

[Dimitrios Kanellopoulos]

@ANDY-CROWE also even if it fails , maybe the watch at some point completes ? What happens if you press 12 s upper button

[ANDY CROWE]

@Mff73

That didn’t work either.

@Dimitrios-Kanellopoulos 12 second reset doesn’t work. Stuck on down arrow.

[ANDY CROWE]

I even let the battery completely drain. Connected to Sunntolink but same issue…the watch needs to be reset but it remains stuck on the down arrow.

[Mff73]

@ANDY-CROWE
Even one thing that @Dimitrios-Kanellopoulos makes me remind.
Sometime Suuntolink says that update has gone wrong, but watch is still receiving data.
Please wait… longer to see if watch will not finish to be updated. (let’s say 15 min to be sure).

[ANDY CROWE]

@Mff73 I’ve tried multiple times. The update never completes. The green circle gets to the 9pm position. The update stops and the red X appears every time.

[Mff73]

@ANDY-CROWE
It stops on Suuntolink on your desktop screen, but I had some cases when desktop said the same, but watch was still updating and after some time, the watch reset and worked.

[ANDY CROWE]

I’ve left it over 4 hours plugged in but still on down arrow.

I contacted support via the mobile app and explained everything and they’ve told me to send it back. Not great after 6 weeks of trying Suunto.

Thanks for everybody’s suggestions and help.

[sartoric]

@ANDY-CROWE said in Spartan WHR Baro Bricked:

they’ve told me to send it back. Not great after 6 weeks of trying Suunto.

Well … better than getting a finger, isn’t it ?

Defective units exists and support is great, believe me

[Алексей Омельченко]

@sartoric so we shall thank Suunto for not showing a finger, ok…
After a year and a half of using Suunto 9, both baro and non baro, I’d rather go back to Polar. As here in Suunto there is no feedback and no connection between bugs and what they release. Probably a brand new top product with weak software and dramatically dumb support team.

[Dimitrios Kanellopoulos]

@Алексей-Омельченко you get a little yellow card bro

[Brad_Olwin]

@Алексей-Омельченко said in Spartan WHR Baro Bricked:

Probably a brand new top product with weak software and dramatically dumb support team.

I am sure you could do better…I have met and run with @Dimitrios-Kanellopoulos. Guess what? He’s not dumb and neither are the rest of the Field Test team AFAIK. Admittedly I only know them online. Good luck with Polar, hopefully you have a direct line to the CEO so you know that the team is not dumb and you will get everything that you want.

I am fine if you don’t like the products, they serve some well and others not so much, nothing wrong with constructive criticism either, but your boorish, insulting and honestly inaccurate opinions regarding things you know nothing about gives us all insight into your personality…

[Brad_Olwin]

@ANDY-CROWE Sorry for hijacking your thread. You should get good support from Suunto. Let us know how it goes. I have had a couple of returns to Suunto, one was my own fault and another for buttons that quite working. I have been very pleased with support.