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Random reboots of the Suunto 7 during recording an activity

Scheduled Pinned Locked Moved Suunto 7
suunto5rebootrecordingactivity
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  • P Offline
    pilleus @Brad_Olwin
    last edited by 7 Oct 2020, 18:39

    @Brad_Olwin

    screen.png

    https://www.instagram.com/moves.are.life/
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    B 1 Reply Last reply 7 Oct 2020, 19:13 Reply Quote 0
    • B Online
      Brad_Olwin Moderator @pilleus
      last edited by 7 Oct 2020, 19:13

      @pilleus As part of this release: Low power always-on sport display: Your display stays awake all the time while you exercise, using only a minimal amount of battery. See all your training data without having to raise your wrist to activate the display.

      You should not be seeing a blank screen, try some dummy exercises, I’ll go outside and take a photo if you cannot get it to work

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      P 1 Reply Last reply 7 Oct 2020, 19:28 Reply Quote 0
      • P Offline
        pilleus @Brad_Olwin
        last edited by 7 Oct 2020, 19:28

        @Brad_Olwin

        I start the activity cycling. The OLED starts enlightend, touch is working, I can swipe between the different screens.

        After 10 seconds the display is changing to the one of the coprocessor (thin icons and fonts, touch is not working, just the buttons).

        At the moment everything is OK, but sometimes the screen goes black, no idea why. And then the watch reboots or after 10 seconds the watch face appears instead of the recording activity.

        https://www.instagram.com/moves.are.life/
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        J 1 Reply Last reply 8 Oct 2020, 09:43 Reply Quote 0
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          Jamie BG Bronze Member @pilleus
          last edited by 8 Oct 2020, 09:43

          @pilleus - do you lock your buttons. Am wondering if you are somehow triggering the home button which is then taking you back to home with the app running in the background. The next time it does this swipe up your notification bar and see if it shows a notification for the suunto app running in the background (if so press on notification to get option to open / or alternatively press on suunto button).

          If not notification - you definitely have an issue. Have you tried a restart? Failing that you might have to consider a reset.

          Must note that I have no issues like that and am tracking virtually every day.

          P 1 Reply Last reply 8 Oct 2020, 11:28 Reply Quote 0
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            pilleus @Jamie BG
            last edited by 8 Oct 2020, 11:28

            @Jamie-BG

            Buttons are free, no accidental usage, reset twice done, the screen goes black and then the watch reboots or if not, the watch face is shown and the activity is stored until this moment and Suunto wear app is closed.

            https://www.instagram.com/moves.are.life/
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            B 1 Reply Last reply 8 Oct 2020, 12:34 Reply Quote 0
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              Brad_Olwin Moderator @pilleus
              last edited by 8 Oct 2020, 12:34

              @pilleus If the Suunto Wear app is quitting with no input there is something wrong, contact support, they may want you to send in logs, it seems that you either have faulty hardware or will need a complete reset for the watch.

              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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              • P Offline
                pavel.samokha
                last edited by 8 Oct 2020, 19:29

                @pilleus So you sure you did reset to factory settings (Settings -> System -> Disconnect & reset) and still has issues with Suunto Wear App? If so you should contact customer support

                Opinions expressed are solely my own and do not express the views or opinions of my employer

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                • O Offline
                  olymay Gold Members
                  last edited by olymay 13 Oct 2020, 16:24

                  I think I am having the almost exact same issue, except mine only occurs whilst following a route.

                  Screen goes black, watch vibrates, returns to watch face, activity tracking is lost. All other apps on the watch function as normal, but the Suunto Wear App has crashed and will only work again after a soft reset.

                  This has only happened since the recent software update and only whilst following a route.

                  I have done both soft resets, and disconnect & reset, neither fixed it.

                  Suunto 7 Graphite Copper
                  Suunto App Beta (Android - Pixel 6 Pro)

                  P 1 Reply Last reply 13 Oct 2020, 16:28 Reply Quote 1
                  • P Offline
                    pilleus @olymay
                    last edited by 13 Oct 2020, 16:28

                    @olymay thanks for the reply. I will try tomorrow if I can reproduce the issue.

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                    O 1 Reply Last reply 14 Oct 2020, 09:48 Reply Quote 1
                    • O Offline
                      olymay Gold Members @pilleus
                      last edited by 14 Oct 2020, 09:48

                      @pilleus Yesterday I was getting the same reboots and crashes whist in normal exercise tracking and NOT following a route. This getting really silly now.

                      Suunto 7 Graphite Copper
                      Suunto App Beta (Android - Pixel 6 Pro)

                      P 1 Reply Last reply 14 Oct 2020, 10:59 Reply Quote 0
                      • P Offline
                        pilleus @olymay
                        last edited by 14 Oct 2020, 10:59

                        @olymay after the third factory reset the problem did not exist anymore. The last 6 activities were okay. 🤔

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                        O 1 Reply Last reply 14 Oct 2020, 12:36 Reply Quote 0
                        • O Offline
                          olymay Gold Members @pilleus
                          last edited by 14 Oct 2020, 12:36

                          @pilleus THREE factory resets?? That’s bonkers! Might be worth a try though, as much of a faff as it is doing a reset, it’s easier than sending it away for a month.

                          Suunto 7 Graphite Copper
                          Suunto App Beta (Android - Pixel 6 Pro)

                          P 1 Reply Last reply 14 Oct 2020, 12:53 Reply Quote 0
                          • P Offline
                            pilleus @olymay
                            last edited by 14 Oct 2020, 12:53

                            @olymay said in Random reboots of the Suunto 7 during recording an activity:

                            @pilleus THREE factory resets?? That’s bonkers! Might be worth a try though, as much of a faff as it is doing a reset, it’s easier than sending it away for a month.

                            😊

                            Maybe it was just a problem with Suunto app on the phone and a permission or battery optimisation. Xiaomi is a little bit special.

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                            • O Offline
                              olymay Gold Members
                              last edited by 14 Oct 2020, 13:47

                              It has only been happening since the latest update on the watch and it initially only did it whilst following a route, although it now does it in all modes

                              I run without my phone, so I doubt that has anything to do with it.

                              Suunto 7 Graphite Copper
                              Suunto App Beta (Android - Pixel 6 Pro)

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                              • O Offline
                                olymay Gold Members
                                last edited by 14 Oct 2020, 13:54

                                I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.

                                Suunto 7 Video

                                Suunto 7 Graphite Copper
                                Suunto App Beta (Android - Pixel 6 Pro)

                                P 1 Reply Last reply 14 Oct 2020, 13:58 Reply Quote 0
                                • P Offline
                                  pavel.samokha @olymay
                                  last edited by 14 Oct 2020, 13:58

                                  @olymay had very similar symptoms. For some reasons watch can’t switch to offload(ambient)-mode and as I said - factory reset fixed the issue for me

                                  Opinions expressed are solely my own and do not express the views or opinions of my employer

                                  O 1 Reply Last reply 14 Oct 2020, 14:15 Reply Quote 0
                                  • O Offline
                                    olymay Gold Members @pavel.samokha
                                    last edited by 14 Oct 2020, 14:15

                                    @pavel-samokha I’ve done one factory reset. I’ll try another later today when I have some time. I’m also getting a new phone tomorrow (Pixel 5) so that will also force another reset and maybe that combination of three resets and a new phone will persuade it to work.

                                    If not, it’ll go back to Sunnto for a refund and I’ll buy a Garmin 😞

                                    Suunto 7 Graphite Copper
                                    Suunto App Beta (Android - Pixel 6 Pro)

                                    P P B 3 Replies Last reply 14 Oct 2020, 14:30 Reply Quote 0
                                    • P Offline
                                      pavel.samokha @olymay
                                      last edited by 14 Oct 2020, 14:30

                                      @olymay I also reported this to Suunto, will try to push the issue

                                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                                      1 Reply Last reply Reply Quote 1
                                      • P Offline
                                        pilleus @olymay
                                        last edited by pilleus 14 Oct 2020, 14:50

                                        @olymay with a new phone you do not need to reset the S7. Search for the adb solution in xda-developers. It’s easy to use. 👍

                                        https://www.instagram.com/moves.are.life/
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                                        • P Offline
                                          pilleus
                                          last edited by 14 Oct 2020, 14:52

                                          A walk with a loaded route and fused track didn’t cause any problems. I cancelled the route on the way and reloaded it, no problem.

                                          I am sure that it’s a software related problem in connection with the phone.

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                                          O 1 Reply Last reply 14 Oct 2020, 15:16 Reply Quote 1
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