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    Random reboots of the Suunto 7 during recording an activity

    Scheduled Pinned Locked Moved Suunto 7
    suunto5rebootrecordingactivity
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    • Brad_OlwinB Offline
      Brad_Olwin Moderator @pilleus
      last edited by

      @pilleus If the Suunto Wear app is quitting with no input there is something wrong, contact support, they may want you to send in logs, it seems that you either have faulty hardware or will need a complete reset for the watch.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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      • pavel.samokhaP Offline
        pavel.samokha
        last edited by

        @pilleus So you sure you did reset to factory settings (Settings -> System -> Disconnect & reset) and still has issues with Suunto Wear App? If so you should contact customer support

        Opinions expressed are solely my own and do not express the views or opinions of my employer

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        • olymayO Offline
          olymay Gold Members
          last edited by olymay

          I think I am having the almost exact same issue, except mine only occurs whilst following a route.

          Screen goes black, watch vibrates, returns to watch face, activity tracking is lost. All other apps on the watch function as normal, but the Suunto Wear App has crashed and will only work again after a soft reset.

          This has only happened since the recent software update and only whilst following a route.

          I have done both soft resets, and disconnect & reset, neither fixed it.

          Suunto 7 Graphite Copper
          Suunto App Beta (Android - Pixel 6 Pro)

          pilleusP 1 Reply Last reply Reply Quote 1
          • pilleusP Offline
            pilleus @olymay
            last edited by

            @olymay thanks for the reply. I will try tomorrow if I can reproduce the issue.

            https://www.instagram.com/moves.are.life/
            Suunto Vertical Black Lime
            Suunto 9 Peak Pro Black
            Suunto Spartan Ultra Stealth Titanium

            olymayO 1 Reply Last reply Reply Quote 1
            • olymayO Offline
              olymay Gold Members @pilleus
              last edited by

              @pilleus Yesterday I was getting the same reboots and crashes whist in normal exercise tracking and NOT following a route. This getting really silly now.

              Suunto 7 Graphite Copper
              Suunto App Beta (Android - Pixel 6 Pro)

              pilleusP 1 Reply Last reply Reply Quote 0
              • pilleusP Offline
                pilleus @olymay
                last edited by

                @olymay after the third factory reset the problem did not exist anymore. The last 6 activities were okay. 🤔

                https://www.instagram.com/moves.are.life/
                Suunto Vertical Black Lime
                Suunto 9 Peak Pro Black
                Suunto Spartan Ultra Stealth Titanium

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                • olymayO Offline
                  olymay Gold Members @pilleus
                  last edited by

                  @pilleus THREE factory resets?? That’s bonkers! Might be worth a try though, as much of a faff as it is doing a reset, it’s easier than sending it away for a month.

                  Suunto 7 Graphite Copper
                  Suunto App Beta (Android - Pixel 6 Pro)

                  pilleusP 1 Reply Last reply Reply Quote 0
                  • pilleusP Offline
                    pilleus @olymay
                    last edited by

                    @olymay said in Random reboots of the Suunto 7 during recording an activity:

                    @pilleus THREE factory resets?? That’s bonkers! Might be worth a try though, as much of a faff as it is doing a reset, it’s easier than sending it away for a month.

                    😊

                    Maybe it was just a problem with Suunto app on the phone and a permission or battery optimisation. Xiaomi is a little bit special.

                    https://www.instagram.com/moves.are.life/
                    Suunto Vertical Black Lime
                    Suunto 9 Peak Pro Black
                    Suunto Spartan Ultra Stealth Titanium

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                    • olymayO Offline
                      olymay Gold Members
                      last edited by

                      It has only been happening since the latest update on the watch and it initially only did it whilst following a route, although it now does it in all modes

                      I run without my phone, so I doubt that has anything to do with it.

                      Suunto 7 Graphite Copper
                      Suunto App Beta (Android - Pixel 6 Pro)

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                      • olymayO Offline
                        olymay Gold Members
                        last edited by

                        I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.

                        Suunto 7 Video

                        Suunto 7 Graphite Copper
                        Suunto App Beta (Android - Pixel 6 Pro)

                        pavel.samokhaP 1 Reply Last reply Reply Quote 0
                        • pavel.samokhaP Offline
                          pavel.samokha @olymay
                          last edited by

                          @olymay had very similar symptoms. For some reasons watch can’t switch to offload(ambient)-mode and as I said - factory reset fixed the issue for me

                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                          olymayO 1 Reply Last reply Reply Quote 0
                          • olymayO Offline
                            olymay Gold Members @pavel.samokha
                            last edited by

                            @pavel-samokha I’ve done one factory reset. I’ll try another later today when I have some time. I’m also getting a new phone tomorrow (Pixel 5) so that will also force another reset and maybe that combination of three resets and a new phone will persuade it to work.

                            If not, it’ll go back to Sunnto for a refund and I’ll buy a Garmin 😞

                            Suunto 7 Graphite Copper
                            Suunto App Beta (Android - Pixel 6 Pro)

                            pavel.samokhaP pilleusP Brad_OlwinB 3 Replies Last reply Reply Quote 0
                            • pavel.samokhaP Offline
                              pavel.samokha @olymay
                              last edited by

                              @olymay I also reported this to Suunto, will try to push the issue

                              Opinions expressed are solely my own and do not express the views or opinions of my employer

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                              • pilleusP Offline
                                pilleus @olymay
                                last edited by pilleus

                                @olymay with a new phone you do not need to reset the S7. Search for the adb solution in xda-developers. It’s easy to use. 👍

                                https://www.instagram.com/moves.are.life/
                                Suunto Vertical Black Lime
                                Suunto 9 Peak Pro Black
                                Suunto Spartan Ultra Stealth Titanium

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                                • pilleusP Offline
                                  pilleus
                                  last edited by

                                  A walk with a loaded route and fused track didn’t cause any problems. I cancelled the route on the way and reloaded it, no problem.

                                  I am sure that it’s a software related problem in connection with the phone.

                                  https://www.instagram.com/moves.are.life/
                                  Suunto Vertical Black Lime
                                  Suunto 9 Peak Pro Black
                                  Suunto Spartan Ultra Stealth Titanium

                                  olymayO 1 Reply Last reply Reply Quote 1
                                  • olymayO Offline
                                    olymay Gold Members @pilleus
                                    last edited by

                                    @pilleus Can you try with the higher accuracy gps track? I have never used the fused track (I don’t run for long enough to worry about battery life… yet).

                                    And when I run I do not take my phone with me, so how could that connection be the issue?

                                    I do agree with yo in that it is likely a software issue, as this has only been happening since the recent big update.

                                    Yes, I do know that I can use the ADB solution (used it before with other Wear OS watches) but as I seem to be resetting the S7 almost daily at the moment it isn’t really an issue to do it when I get my new phone 🙂

                                    Suunto 7 Graphite Copper
                                    Suunto App Beta (Android - Pixel 6 Pro)

                                    pavel.samokhaP pilleusP 2 Replies Last reply Reply Quote 2
                                    • pavel.samokhaP Offline
                                      pavel.samokha @olymay
                                      last edited by

                                      @olymay if you’re able to work with adb - then try to do adb bugreport please

                                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                                      olymayO 1 Reply Last reply Reply Quote 0
                                      • pilleusP Offline
                                        pilleus @olymay
                                        last edited by

                                        @olymay okay, I don’t use the S7 without phone, because both gadgets are on board. 😊

                                        Tomorrow I will be back with an activity with best GPS settings and without phone connection.

                                        https://www.instagram.com/moves.are.life/
                                        Suunto Vertical Black Lime
                                        Suunto 9 Peak Pro Black
                                        Suunto Spartan Ultra Stealth Titanium

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                                        • olymayO Offline
                                          olymay Gold Members @pavel.samokha
                                          last edited by

                                          @pavel-samokha More than happy to try, but that isn’t something I have done before. Do you have a link to a guide please?

                                          Suunto 7 Graphite Copper
                                          Suunto App Beta (Android - Pixel 6 Pro)

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                                          • pavel.samokhaP Offline
                                            pavel.samokha @olymay
                                            last edited by pavel.samokha

                                            @olymay don’t have exact guide, roughly the same as with android phone:

                                            • Install ADB on you computer
                                            • Enable Dev mode on Suunto 7 (in Settings->About-> click multiple times (7 or 10, don’t remember) on Build Number)
                                            • Enable ADB debugging on Suunto 7 (Settings -> Dev options -> ADB debugging)
                                            • Connect Suunto 7 to your computer via cable
                                            • Authorize this computer to debug on S7 (popup should appear on S7)
                                            • Open Command Prompt on your computer and type adb bugreport

                                            After that you should have file with bugreport

                                            Opinions expressed are solely my own and do not express the views or opinions of my employer

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