Random reboots of the Suunto 7 during recording an activity
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@olymay said in Random reboots of the Suunto 7 during recording an activity:
@pilleus THREE factory resets?? That’s bonkers! Might be worth a try though, as much of a faff as it is doing a reset, it’s easier than sending it away for a month.
Maybe it was just a problem with Suunto app on the phone and a permission or battery optimisation. Xiaomi is a little bit special.
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It has only been happening since the latest update on the watch and it initially only did it whilst following a route, although it now does it in all modes
I run without my phone, so I doubt that has anything to do with it.
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I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.
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@olymay had very similar symptoms. For some reasons watch can’t switch to offload(ambient)-mode and as I said - factory reset fixed the issue for me
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@pavel-samokha I’ve done one factory reset. I’ll try another later today when I have some time. I’m also getting a new phone tomorrow (Pixel 5) so that will also force another reset and maybe that combination of three resets and a new phone will persuade it to work.
If not, it’ll go back to Sunnto for a refund and I’ll buy a Garmin
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@olymay I also reported this to Suunto, will try to push the issue
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@olymay with a new phone you do not need to reset the S7. Search for the adb solution in xda-developers. It’s easy to use.
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A walk with a loaded route and fused track didn’t cause any problems. I cancelled the route on the way and reloaded it, no problem.
I am sure that it’s a software related problem in connection with the phone.
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@pilleus Can you try with the higher accuracy gps track? I have never used the fused track (I don’t run for long enough to worry about battery life… yet).
And when I run I do not take my phone with me, so how could that connection be the issue?
I do agree with yo in that it is likely a software issue, as this has only been happening since the recent big update.
Yes, I do know that I can use the ADB solution (used it before with other Wear OS watches) but as I seem to be resetting the S7 almost daily at the moment it isn’t really an issue to do it when I get my new phone
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@olymay if you’re able to work with adb - then try to do
adb bugreportplease -
@olymay okay, I don’t use the S7 without phone, because both gadgets are on board.
Tomorrow I will be back with an activity with best GPS settings and without phone connection.
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@pavel-samokha More than happy to try, but that isn’t something I have done before. Do you have a link to a guide please?
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@olymay don’t have exact guide, roughly the same as with android phone:
- Install ADB on you computer
- Enable Dev mode on Suunto 7 (in Settings->About-> click multiple times (7 or 10, don’t remember) on Build Number)
- Enable ADB debugging on Suunto 7 (Settings -> Dev options -> ADB debugging)
- Connect Suunto 7 to your computer via cable
- Authorize this computer to debug on S7 (popup should appear on S7)
- Open Command Prompt on your computer and type
adb bugreport
After that you should have file with bugreport
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@olymay That is not normal, and I have not seen this problem. I would definitely contact support. They are typically quite helpful.
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there is a problem if 2 applications are installed and running simultaneously on the Smartphone - Movescount and SuuntoApp
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@Brad_Olwin I have a friend in the exactly situation and my S7 doesn’t do it.
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The problem seems to be solved for my S7 after 3 crashes and 3 factory resets.
5 activities with different settings and without any problem.
2 activities with connected phone, AOD, tilt-to-wake, best and good GPS settings, no route and route.
3 without connected phone, with and without AOD, with and without tilt-to-wake, with best GPS and route.
May be that after the update something was left in the cache or something else was wrong.
It’s okay for me now.
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GOOD NEWS EVERYONE!!
After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.
I have just been for a 7K run following a route and it worked PERFECTLY!!
It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.
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@olymay said in Random reboots of the Suunto 7 during recording an activity:
GOOD NEWS EVERYONE!!
After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.
I have just been for a 7K run following a route and it worked PERFECTLY!!
It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.
It’s magic!
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Unfortunately I was not so lucky, yesterday fifth hard reset and I can still reproduce the app crash during the activity following a path. Going through the various screens you first notice a slight slowdown passing from the laps screen to the one with the altitude profile while all the others transitions are smooth. However, the problem occurs just after 5-6 km until the final crash of the app and loss of activity data. I state that I always run without a mobile phone and I also tried to activate the airplane mode to see if anything changes, obviously without success.