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    Random reboots of the Suunto 7 during recording an activity

    Scheduled Pinned Locked Moved Suunto 7
    suunto5rebootrecordingactivity
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    • pavel.samokhaP Offline
      pavel.samokha @olymay
      last edited by

      @olymay had very similar symptoms. For some reasons watch can’t switch to offload(ambient)-mode and as I said - factory reset fixed the issue for me

      Opinions expressed are solely my own and do not express the views or opinions of my employer

      olymayO 1 Reply Last reply Reply Quote 0
      • olymayO Offline
        olymay Gold Members @pavel.samokha
        last edited by

        @pavel-samokha I’ve done one factory reset. I’ll try another later today when I have some time. I’m also getting a new phone tomorrow (Pixel 5) so that will also force another reset and maybe that combination of three resets and a new phone will persuade it to work.

        If not, it’ll go back to Sunnto for a refund and I’ll buy a Garmin 😞

        Suunto 7 Graphite Copper
        Suunto App Beta (Android - Pixel 6 Pro)

        pavel.samokhaP pilleusP Brad_OlwinB 3 Replies Last reply Reply Quote 0
        • pavel.samokhaP Offline
          pavel.samokha @olymay
          last edited by

          @olymay I also reported this to Suunto, will try to push the issue

          Opinions expressed are solely my own and do not express the views or opinions of my employer

          1 Reply Last reply Reply Quote 1
          • pilleusP Offline
            pilleus @olymay
            last edited by pilleus

            @olymay with a new phone you do not need to reset the S7. Search for the adb solution in xda-developers. It’s easy to use. 👍

            https://www.instagram.com/moves.are.life/
            Suunto Vertical Black Lime
            Suunto 9 Peak Pro Black
            Suunto Spartan Ultra Stealth Titanium

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            • pilleusP Offline
              pilleus
              last edited by

              A walk with a loaded route and fused track didn’t cause any problems. I cancelled the route on the way and reloaded it, no problem.

              I am sure that it’s a software related problem in connection with the phone.

              https://www.instagram.com/moves.are.life/
              Suunto Vertical Black Lime
              Suunto 9 Peak Pro Black
              Suunto Spartan Ultra Stealth Titanium

              olymayO 1 Reply Last reply Reply Quote 1
              • olymayO Offline
                olymay Gold Members @pilleus
                last edited by

                @pilleus Can you try with the higher accuracy gps track? I have never used the fused track (I don’t run for long enough to worry about battery life… yet).

                And when I run I do not take my phone with me, so how could that connection be the issue?

                I do agree with yo in that it is likely a software issue, as this has only been happening since the recent big update.

                Yes, I do know that I can use the ADB solution (used it before with other Wear OS watches) but as I seem to be resetting the S7 almost daily at the moment it isn’t really an issue to do it when I get my new phone 🙂

                Suunto 7 Graphite Copper
                Suunto App Beta (Android - Pixel 6 Pro)

                pavel.samokhaP pilleusP 2 Replies Last reply Reply Quote 2
                • pavel.samokhaP Offline
                  pavel.samokha @olymay
                  last edited by

                  @olymay if you’re able to work with adb - then try to do adb bugreport please

                  Opinions expressed are solely my own and do not express the views or opinions of my employer

                  olymayO 1 Reply Last reply Reply Quote 0
                  • pilleusP Offline
                    pilleus @olymay
                    last edited by

                    @olymay okay, I don’t use the S7 without phone, because both gadgets are on board. 😊

                    Tomorrow I will be back with an activity with best GPS settings and without phone connection.

                    https://www.instagram.com/moves.are.life/
                    Suunto Vertical Black Lime
                    Suunto 9 Peak Pro Black
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                    • olymayO Offline
                      olymay Gold Members @pavel.samokha
                      last edited by

                      @pavel-samokha More than happy to try, but that isn’t something I have done before. Do you have a link to a guide please?

                      Suunto 7 Graphite Copper
                      Suunto App Beta (Android - Pixel 6 Pro)

                      pavel.samokhaP 1 Reply Last reply Reply Quote 0
                      • pavel.samokhaP Offline
                        pavel.samokha @olymay
                        last edited by pavel.samokha

                        @olymay don’t have exact guide, roughly the same as with android phone:

                        • Install ADB on you computer
                        • Enable Dev mode on Suunto 7 (in Settings->About-> click multiple times (7 or 10, don’t remember) on Build Number)
                        • Enable ADB debugging on Suunto 7 (Settings -> Dev options -> ADB debugging)
                        • Connect Suunto 7 to your computer via cable
                        • Authorize this computer to debug on S7 (popup should appear on S7)
                        • Open Command Prompt on your computer and type adb bugreport

                        After that you should have file with bugreport

                        Opinions expressed are solely my own and do not express the views or opinions of my employer

                        1 Reply Last reply Reply Quote 0
                        • Brad_OlwinB Offline
                          Brad_Olwin Moderator @olymay
                          last edited by

                          @olymay That is not normal, and I have not seen this problem. I would definitely contact support. They are typically quite helpful.

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                          BulkanB 1 Reply Last reply Reply Quote 0
                          • DRezvoffD Offline
                            DRezvoff
                            last edited by

                            there is a problem if 2 applications are installed and running simultaneously on the Smartphone - Movescount and SuuntoApp

                            Suunto 9 Peak Pro Titanium
                            Suunto Spartan Sport WHR
                            Sony Xperia 1, Android 10.

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                            • BulkanB Offline
                              Bulkan Moderator @Brad_Olwin
                              last edited by

                              @Brad_Olwin I have a friend in the exactly situation and my S7 doesn’t do it.

                              Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

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                              • pilleusP Offline
                                pilleus
                                last edited by

                                The problem seems to be solved for my S7 after 3 crashes and 3 factory resets.

                                5 activities with different settings and without any problem.

                                2 activities with connected phone, AOD, tilt-to-wake, best and good GPS settings, no route and route.

                                3 without connected phone, with and without AOD, with and without tilt-to-wake, with best GPS and route.

                                May be that after the update something was left in the cache or something else was wrong.

                                It’s okay for me now. 👍😊

                                https://www.instagram.com/moves.are.life/
                                Suunto Vertical Black Lime
                                Suunto 9 Peak Pro Black
                                Suunto Spartan Ultra Stealth Titanium

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                                • olymayO Offline
                                  olymay Gold Members
                                  last edited by

                                  GOOD NEWS EVERYONE!!

                                  After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.

                                  I have just been for a 7K run following a route and it worked PERFECTLY!!

                                  It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.

                                  Suunto 7 Graphite Copper
                                  Suunto App Beta (Android - Pixel 6 Pro)

                                  pilleusP 1 Reply Last reply Reply Quote 2
                                  • pilleusP Offline
                                    pilleus @olymay
                                    last edited by

                                    @olymay said in Random reboots of the Suunto 7 during recording an activity:

                                    GOOD NEWS EVERYONE!!

                                    After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.

                                    I have just been for a 7K run following a route and it worked PERFECTLY!!

                                    It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.

                                    It’s magic! 😜🤣👍

                                    https://www.instagram.com/moves.are.life/
                                    Suunto Vertical Black Lime
                                    Suunto 9 Peak Pro Black
                                    Suunto Spartan Ultra Stealth Titanium

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                                    • sheraniS Offline
                                      sherani
                                      last edited by

                                      Unfortunately I was not so lucky, yesterday fifth hard reset and I can still reproduce the app crash during the activity following a path. Going through the various screens you first notice a slight slowdown passing from the laps screen to the one with the altitude profile while all the others transitions are smooth. However, the problem occurs just after 5-6 km until the final crash of the app and loss of activity data. I state that I always run without a mobile phone and I also tried to activate the airplane mode to see if anything changes, obviously without success.

                                      olymayO 1 Reply Last reply Reply Quote 2
                                      • olymayO Offline
                                        olymay Gold Members @sherani
                                        last edited by

                                        @sherani That sounds like a right pain in the a**! It also sounds like yours it lasting significantly longer before crashing than mine did (mine was crashing as soon as it tried to go into power saving mode).
                                        By hard reset, do you mean a full disconnect and factory reset? If not, I would suggest trying this, and it may take a few times (it took me three!). If that is what you have done, then you may have to send it back to Suunto 😞

                                        Suunto 7 Graphite Copper
                                        Suunto App Beta (Android - Pixel 6 Pro)

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                                        • pavel.samokhaP Offline
                                          pavel.samokha
                                          last edited by

                                          Hello guys.
                                          As you know I reported the bug and response is that it’s known and top priority at Suunto. Should be fixed with next update but unfortunately third-party (hardware provider) is involved so no ETA.

                                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                                          1 Reply Last reply Reply Quote 8
                                          • olymayO Offline
                                            olymay Gold Members
                                            last edited by

                                            BAD news everyone!

                                            After a successful run on Thursday where my Suunto 7 worked perfectly whilst following a run, I went out today on the exact same route, with the exact same settings aaannnnddddd…

                                            IT CRASHED!!!

                                            However, this was different to previous issues. I started off on the default running info screen so I could keep an eye on my pace. When I got to the part of the route with a number of turns, I switched to the map view (I have this set to always on screen) so that I could easily and quickly see where I needed to go.
                                            After maybe 10 minutes of this mode, I switched back to the default screen to check my pace. I left it on this screen and when it switched to the powersaving display (thinner fonts etc) it crashed the Suunto Wear App and went to my clock face. Cue much swearing from me!!
                                            This was at around 5km in the run, when in the past it crashed at around the 1km mark or sooner.

                                            HOWEVER… I again opened the Suunto Wear App a little further in the run and it it openedd on the default running screen and was still tracking my run with all data present and correct!! Great I thought, it was just a blip. But, once it tried to go to the powersaving display again, it crashed again.
                                            I tried this a few times and the same thing happened every time. I decided to stop fiddling as it seemed to be continuing to track my run, just without showing it to me.
                                            At the finish line I was able to open the Suunto Wear App (it was still tracking!) and stop the run fine. When I got home it synced the data to my phone as normal, which is a huge relief!

                                            However, this is a £400 activity focussed watch that seems to require a factory reset before every run in order to work properly.

                                            Am I frustrated? Nope. I am absolutely &@%$ING SEETHING FURIOUS!!

                                            Suunto 7 Graphite Copper
                                            Suunto App Beta (Android - Pixel 6 Pro)

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