So, what are you going to do after Movescount closes?

[sebchastang]

@ramón-castañer-botella said in So, what are you going to do after Movescount closes?:

@sebchastang Hi sebchastang.
With respect if they are going to fix the data apps problem, at first I was thinking they did this “Ambits downgrade” as a maneuver to sell more their new products. But the result for them I think it would be the opposite that pretended, I mean, many users are going to escape from Suunto brand.
Now, I suspect that the problem with Movescount is more a software or hardware capacity of the site and its expensive maintenance costs.

Hi ramón-castañer-botella,

I don’t think it is about maintenance costs because 1, 2 or even 3 more apps data won’t significantly increase storage or other costs compared to default data + other PODs or sensor data (that some users use and some other don’t).

I think it is more due to the fact that Ambit/ Traverse family watches is old and as this feature is not supported by new watches, Suunto think it doesn’t worth the required development to integrate apps data in Suunto App.

We can understand this as there will be less and less owners of Ambit/Traverse in the coming years. Moreover, Ambit/Traverse watches will probably no longer be sold in the next months.
But I think it is unfair to brutally be deprived of this feature overnight as it is still actively used by a lot of Ambit/Traverse owners and we plan to stick to our old watches for a couple of years more.

Once again, it is about data loss. It’s the same for someone who wouldn’t be able to get data from HR sensor or PODs.

I like Suunto, I think they build great products and I’m really please with my watch but I think Suunto doesn’t realize how important are the Suunto Apps from Ambit owners. They made something powerful with Suunto Apps to extend capabilities and it’s hard for us to heard it’s over now.

[francescobaldi]

@ramón-castañer-botella said in So, what are you going to do after Movescount closes?:

@sebchastang Hi sebchastang.
With respect if they are going to fix the data apps problem, at first I was thinking they did this “Ambits downgrade” as a maneuver to sell more their new products. But the result for them I think it would be the opposite that pretended, I mean, many users are going to escape from Suunto brand.
Now, I suspect that the problem with Movescount is more a software or hardware capacity of the site and its expensive maintenance costs.

For sure after this move I won’t buy another Suunto watch.

[jsuarez]

I just can’t help but think that this nuking of perfectly viable and useful services (web frontend with meaningful data and analysis tools) and features (apps and possibility of reliably sync via Bluetooth for some models) is really a bad move “against” Suunto’s own customers. Some of them long-time customers.

To me it‘s as if you bought a car that was advertised as ready to wear winter tyres (Mc apps) but then some years down the road the brand decides that ‘Hey! I have realised that you don’t need winter tyres! Since my new models will not be winter-tyre compatible, I’m not going to provide them to you anymore, even if I still have aplenty in store (source code of MC web and apps) and you bought the car for this particular feature or this was a valuable aspect for you. Don’t look at me in anger, because your car works perfectly and exactly as intended… BTW, are you sure you don’t want to change to a summer-tyre-only car? I can offer you a little discount.”

Hilarious, but, to me, true and sad.

And what still amazes me is the level of self contempt of some users here. Just look at the messages referring to Suunto 9 when the issue at stake is the features of other generations that have gone down the drain. Users of ambits and Spartans don’t need and probably won’t want to buy another watch. They want to use what they bought -at a hefty price tag…- as it was advertised.

Another example: VW’s dieselgate. Would any of the users in this forum be happy to have his/her engine’s performance turned down -in some cases below an acceptable level for the size and weight of the car- because the company made a bad decision? I don’t want to hear about newer VW engines. Affected users don’t have that and probably won’t be willing to buy another car to solve a change induced by the company itself.

So to me, the lesson learned here is that even if I were to buy a new Suunto, I would never ever buy a watch that has been on the market for a couple of years. All of a sudden I would be subject to losing precious features for which I paid big dollar.

[Georgex]

After 10 years loyalty buying a watch from a competitor. The disregard for a users of a family of devices that still being sold is frankly shocking

[A Former User]

I think we shouldn’t stick to our habits at all costs. Sure some features are missing and some may need to be changed with 3rd party services, but it’s not that our watches are useless from now on. The workflow has changed and we should adapt to it and focus on what’s important: joy of sports.
Just my 2 cents.

Update: on Suunto’s digital services page select your watch and find out what should you do after the “close”.

[sebchastang]

@andrasveres said in So, what are you going to do after Movescount closes?:

I think we shouldn’t stick to our habits at all costs. Sure some features are missing and some may need to be changed with 3rd party services, but it’s not that our watches are useless from now on. The workflow has changed and we should adapt to it and focus on what’s important: joy of sports.
Just my 2 cents.

This is not about sticking to our habits, we are talking about missing data.
Of course we are ready to move to a new app with new UX/UI, but we at least expect to access and view the same data.
I really like SA and it’s new way to display stats and data, … but when you lose important ones, you rightfully wonder why such data suddenly doesn’t sync anymore.
Suunto Apps produce data, this is not a simple feature. There is no alternative to retrieve those data. That’s the point. I would be fine with a 3rd party app/website to access those data, but there is not.

[RiphRaph]

@jsuarez Everything you say is why I’m now a happy Coros Vertix user. I’ll add that if it hadn’t been for the Movescount debacle I would definitely have stayed with the brand when upgrading from my Spartan. But I refuse to subsidise the contemptuous way Suunto treats its oldest and most loyal customers.

And what do you know, turns out there’s other companies out there making great watches.

[A Former User]

@sebchastang I totally understand you, Suunto Apps are one of the missing features, be it displaying in the new app or export to 3rd party services.

[A Former User]

@jsuarez said in So, what are you going to do after Movescount closes?:

I just can’t help but thing that this nuking of perfectly viable and useful services (web frontend with meaningful data and analysis tools) and features (apps and possibility of reliably sync via Bluetooth for some models) is really a bad move “against” Suunto’s own customers. Some of them long-time customers.

To me it‘s as if you bought a car that was advertised as ready to wear winter tyres (Mc apps) but then some years down the road the brand decides that ‘Hey! I have realised that you don’t need winter tyres! Since my new models will not be winter-tyre compatible, I’m not going to provide them to you anymore, even if I still have aplenty in store (source code of MC web and apps) and you bought the car for this particular feature or this was a valuable aspect for you. Don’t look at me in anger, because your car works perfectly and exactly as intended… BTW, are you sure you don’t want to change to a summer-tyre-only car? I can offer you a little discount.”

Hilarious, but, to me, true and sad.

And what still amazes me is the level of self contempt of some users here. Just look at the messages referring to Suunto 9 when the issue at stake is the features of other generations that have gone down the drain. Users of ambits and Spartans don’t need and probably won’t want to buy another watch. They want to use what they bought -at a hefty price tag…- as it was advertised.

Another example: VW’s dieselgate. Would any of the users in this forum be happy to have his/her engine’s performance turned down -in some cases below an acceptable level for the size and weight of the car- because the company made a bad decision? I don’t want to hear about newer VW engines. Affected users don’t have that and probably won’t be willing to buy another car to solve a change induced by the company itself.

So to me, the lesson learned here is that even if I were to buy a new Suunto, I would never ever buy a watch that has been on the market for a couple of years. All of a sudden I would be subject to losing precious features for which I paid big dollar.

Although I totally understand you, I might tell you, that demand for perfect product/service in the long term will take your more energy than bringing advantages.
For sure VW made big mess, but tomorrow it will be another brand. BMW had the problems with chains and didn’t cover the costs, Mercedes also had some issues with first CDIs, and so on…
Brands most of the time and ran by kpis towards money, and so “shit happens” for the costumer. And we live in a consumist era, so people will move over very fast and will buy the next model or other brand or whatever.

I am not telling that we should accept and don’t tell anything, but in case of Suunto, I believe the time is already gone. In fact much as changed since first annoucement of Movescount closing
To those who bought the watch with certain specs announced, have you contacted support claiming that? WIth that in mind, maybe some solution come.
I believe, suunto updated the spec sheet by the end of last year.
Also this change has long been communicated, by emails, on site, on movescount app, here, dcrainmaker, etc
It was 2 years ago, not “all of sudden”.

On my opinion sometimes the communications missed some clarity, but at least everytime I asked by email for more info, suunto has given it.
If the grass is greener on the other side, well we can go, we are not tied to a brand.
Be sure that if the brand supports you for long time (like I see garmin doing it) the experience is good (regarding some units, not the case). And if the watch is super duper and support is also super duper (like coros seem), that it will stay like this for long term and that these features are well implemented.

Regarding the users suggesting S9B, maybe they are giving their best, being helpful, suggesting a watch that with the discount we have can be “attractive”.
If doesn’t suit our needs, we don’t buy it. And if we are not happy with our watch/service provided, we should contact the brand.

For now, on my side, I prefer to stay with a watch , which even with less features than when I bought, is still very precise, usable and records good moments for me, than jump into some other one that may give me more annoyances than pleasures.

The brands are managed by people that “do what they think is the best”. If it doesn’t fit us clients, well, we switch…

This movescount closing made me choose a device (Edge 530) that doesn’t relly on app/site to be managed. Even when garmin connect was down, I was still able to do everything. The tradeback is that it is complicated to use. Sometimes I ask myself why I bought it and not a wahoo…
Like a friend of mine says, you don’t have the perfect device.

[cosme.costa]

@riphraph said in So, what are you going to do after Movescount closes?:

@jsuarez Everything you say is why I’m now a happy Coros Vertix user. I’ll add that if it hadn’t been for the Movescount debacle I would definitely have stayed with the brand when upgrading from my Spartan. But I refuse to subsidise the contemptuous way Suunto treats its oldest and most loyal customers.

And what do you know, turns out there’s other companies out there making great watches.

Happy to hear that you are happy with your Coros, but, and a big but, if you were using a Spartan your complains are not the same than the people that are using an Ambit.

With the Spartan you have lost the “big screen” analysis, you can use free 3rd parties, and with Coros you don’t have native “big screen” app or web, only mobile app or 3rd parties, same than Suunto. It would be different if you had switched to polar or Garmin that have web platform.

[jsuarez]

I decided to switch to polar. Hardware is not as good, but there is proper website and the 24/7 HR and sleep tracking is fantastic.

In my case I bought my SSWHRBaro in Nov for Xmas present, unwrapped it and then next month or the second next month the transition was announced. That’s quite all of a sudden by my standards.

While I feel for the Ambit users (yes, also the ones buying a dumbed down device right now from the brand’s web shop as we speak), as they are the most affected ones, for me the loss of McWeb and clear misinformation of what would come out of that transition for over 2 years was more than enough. My 500€ deserved better, or at least I have to work harder to earn them.

And I did try to contact support from within Suunto app when the final decommission of MC was announced but never received a reply.

[Ramón Castañer Botella]

I have a question:
Do the new Suunto watches use the same Suunto app to see the moves than Ambits?

If yes, I think this is a very bad option for the new watches. The mobile screen display is too small to see the graphics.

Are there any plans to see Suunto graphs in a PC screen in a Suunto web plataform?? It’s ridiculous to depend on third parties

[sartoric]

@ramón-castañer-botella said in So, what are you going to do after Movescount closes?:

Do the new Suunto watches use the same Suunto app to see the moves than Ambits?

What if it is different?

[Ramón Castañer Botella]

@sartoric I have edited the post.
The difference would be the screen size. In a PC it is much bigger

[Ramón Castañer Botella]

I have seen today that in some users groups of site Movescount (for example “SUUNTO AMBIT FAMILY USERS”), there are many Moves that have been uploaded today (12.2.2021).

Has Movescount closing the same date for all the world or have these users direct call with God???

[Brad_Olwin]

@ramón-castañer-botella For me the Suunto App is perfect, what I need when I have it in my pocket. Movescount was not sufficient for my analysis and I think for a lot of individuals. So, third party sites with much more sophisticated analyses were available. Now it is trivial to sync to those partners. I see this as a win, much better than the more difficult transfers with MC (at least I often had issues and not much variety). The routing on MC was ok but I used 3rd party sites because I need slope angle shading etc. That works much better now for importing into Suunto app. I guess it depends on your perspective, I can use a PC when I need it and not when I don’t.

[jsuarez]

@brad_olwin Why do we have to make a choice, one or the other? Correct me if I’m wrong, but with good old MC you were able to sync to some of those 3rd party services, right?

[jsuarez]

@ramón-castañer-botella Maybe 3rd party APIs are still open and those users used a bridge app such as syncmytracks or similar… who knows.

[Ramón Castañer Botella]

@brad_olwin Yes, I see your point.

But if you are going to buy a new watch and you would choose between two brands one of them with a complete web site analysis with beautiful graphs and the other with only mobile graphs and depending on 3rd parties, what would you choose???

I think the answer is obvious.

[Ramón Castañer Botella]

@jsuarez Maybe, who knows…

If 3rd party APIs are still open this is the solution to our problems.

I don’t think so. Perhaps there are some Movescount servers that are still working.