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Closing of Movescount is delayed further to 2021

Scheduled Pinned Locked Moved Digital service transition
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  • D Offline
    Dimitrios Kanellopoulos Community Manager @zvonejan
    last edited by 15 Oct 2020, 12:01

    @zvonejan I have no insight on this

    Community Manager / Admin @Suunto
    Creator of Quantified-Self.io
    youtube.com/c/dimitrioskanellopoulos
    https://instagram.com/dimitrioskanellopoulos
    https://www.strava.com/athletes/7586105

    1 Reply Last reply Reply Quote 0
    • A Offline
      amasidlover Bronze Member
      last edited by 15 Oct 2020, 12:07

      Do you have any insight on to why they are delaying; is it because of the major (for many people) bugs with Suunto App (Bike Power and Swim Data transfer from Ambits), is it in the hope that more Ambit owners change device before then, is it to allow time to reinstate features that Suunto have previously said we (Ambit3 owners) won’t get (structured intervals, adjust settings from phone, transfer routes from Suunto app etc.) or is it some other reason?

      To be fair, unless my Ambit3 fails and I need to chose a replacement it won’t make any difference to me; but it would be fascinating to know…

      D 1 Reply Last reply 15 Oct 2020, 12:29 Reply Quote 4
      • ? Offline
        A Former User @Dimitrios Kanellopoulos
        last edited by A Former User 15 Oct 2020, 12:07

        @Dimitrios-Kanellopoulos I meant are there any plan to make a better experience for these watches in Suunto app or this postpone is just to gain some extra time for maybe users with Ambits meantime will walk away anyway (or buy a new watch) without making trouble.
        Just wondering, not questioning anything. 🙂

        1 Reply Last reply Reply Quote 4
        • A Offline
          Auld06
          last edited by 15 Oct 2020, 12:25

          Thanks for this news. I bought my Ambit Peak 3 a year ago, was extremely impressed and have seen the functionality on the Movescount App diminish at a tolerable rate until now. I love my watch and in general, I have been a vocal advocate of Suunto.

          Now, if I understand correctly, I will have no desktop interface at all without paying for a subscription to an external service I don’t want. It’s a complete deal-breaker for me and if it goes ahead, I will never trust Suunto nor buy another Suunto product again.

          I don’t want to share my runs or my climbs with any community. I don’t want a personal trainer or diet plans. I don’t want BS distractions. I just want what Movescount presently gives… a clear image of all my sports activity with the ability to drill deeper into the data if I wish. That can’t be done on a smartphone in my opinion and I don’t agree to pay for an external service that isn’t what I want at all.

          I don’t care that Movescount desktop online can’t compete with Strava et al, I am not interested in them at all unless they become free. Please, Suunto, stop this madness.

          In the meantime, like others, I will delete the new app and keep going on Movescount in the hope that Suunto doesn’t completely alienate its customers by this indefensible move.

          I A 2 Replies Last reply 15 Oct 2020, 12:28 Reply Quote 7
          • ? Offline
            A Former User
            last edited by 15 Oct 2020, 12:26

            A very very good decision. Thank you all that shared our concerns to suunto.
            Still, because we were used to the all mighty ambit series and movescount, we would like to know more about the future:
            2021 when?
            2021 why? because suunto is trying to make all functions that were announced with ambit 3 available through the app (not web analysis, but apps, wireless stuff, etc)?
            2021 why?because you will make the 9 or 10 with functions that the ambit 3 had (structured workouts) and so that would be more appealing for us to make the change ?

            Don’t hesitate to “co-create” with us users, to take decisions that are good for both 🙂
            We are not only here to cry, if there is a company that gives what we want and is trustful we have no problem putting money on it.
            Right now, on my side, I feel that for my usage there is no “upgrade” on the market.
            But I may be wrong.

            Again congratulations on the decision!

            1 Reply Last reply Reply Quote 3
            • I Offline
              isazi Moderator @Auld06
              last edited by 15 Oct 2020, 12:28

              @Auld06 said in Closing of Movescount is delayed further to 2021:

              I don’t care that Movescount desktop online can’t compete with Strava et al, I am not interested in them at all unless they become free. Please, Suunto, stop this madness.

              There are plenty of free, or donation based, options, often discussed in this forum. My favorites are Runalyze and Quantified Self.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              A 1 Reply Last reply 15 Oct 2020, 12:50 Reply Quote 1
              • D Offline
                Dimitrios Kanellopoulos Community Manager @amasidlover
                last edited by 15 Oct 2020, 12:29

                @amasidlover this is correct. Power and pairing issues due to new iOS / Apple phones are one main reason.

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                F 1 Reply Last reply 15 Oct 2020, 12:31 Reply Quote 1
                • F Offline
                  Fenr1r @Dimitrios Kanellopoulos
                  last edited by 15 Oct 2020, 12:31

                  @Dimitrios-Kanellopoulos So those of us with older iPhones sorta, kinda have Apple to “thank” for this temporary stay of execution on MC? Weird.

                  D 1 Reply Last reply 15 Oct 2020, 12:33 Reply Quote 2
                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @Fenr1r
                    last edited by 15 Oct 2020, 12:33

                    @Fenr1r I dont see it this way.

                    It was raised here many times (and mainly during covid 1st wave mess) that there were iOS issues for sync and also missing data.

                    Logically and rightfully Suunto should not shutdown the MC (app + web) if the user cannot sync with BT on those devices.

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    F M 3 Replies Last reply 15 Oct 2020, 12:37 Reply Quote 1
                    • F Offline
                      Fenr1r @Dimitrios Kanellopoulos
                      last edited by Fenr1r 15 Oct 2020, 12:37

                      @Bulkan said in Closing of Movescount is delayed further to 2021:

                      @Fenr1r thanks to Apple users get MC more time, so in one year we will have the same day as yesterday. This is so good news. 😈

                      One year. Or mid-April. Or January 1st: some more time, anyway. And, as @Dimitrios-Kanellopoulos noted, Covid Wave 1 may need a specific shout-out, too. Not entirely happy at that.

                      B 1 Reply Last reply 15 Oct 2020, 12:41 Reply Quote 1
                      • B Offline
                        Bulkan Moderator @Fenr1r
                        last edited by 15 Oct 2020, 12:41

                        @Fenr1r thanks to Apple users get MC more time, so in one year we will have the same day as yesterday. This is so good news. 😈

                        Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                        F 1 Reply Last reply 15 Oct 2020, 12:47 Reply Quote 1
                        • F Offline
                          Fenr1r @Bulkan
                          last edited by 15 Oct 2020, 12:47

                          @Bulkan Sorry: somehow Tenet-ed my reply to you, there.

                          1 Reply Last reply Reply Quote 1
                          • F Offline
                            Fenr1r @Dimitrios Kanellopoulos
                            last edited by 15 Oct 2020, 12:48

                            @Dimitrios-Kanellopoulos That’s why there’s “kinda” and “sorta” and “thanks” is in quotation marks.

                            1 Reply Last reply Reply Quote 1
                            • A Offline
                              Auld06 @isazi
                              last edited by 15 Oct 2020, 12:50

                              @isazi said in Closing of Movescount is delayed further to 2021:

                              Quantified Self

                              Thanks for this reply. I just took a look and the interfaces appear to be nothing like as pleasant or instinctive as Movescount’s and appear far more technical than I want or need.

                              Also, I guess they don’t sync automatically?

                              Simplicity is a big deal for me. I have had training consistency issues for years, in part through trying to be overly precise and, for the last few years, I have completely avoided unnecessary complications, keeping my workouts (and their tracking) simple. Movescount desktop & phone has been a fabulous tool for me.

                              1 Reply Last reply Reply Quote 2
                              • M Offline
                                margusl @Dimitrios Kanellopoulos
                                last edited by margusl 15 Oct 2020, 12:57

                                @Dimitrios-Kanellopoulos said in Closing of Movescount is delayed further to 2021:

                                Logically and rightfully Suunto should not shutdown the MC (app + web) if the user cannot sync with BT on those devices.

                                Not so sure about “logic” here …

                                • reports of newer iPhones having issues with SA started coming as soon as iPhone 11 was released last September
                                • a year later Suunto still decided to announce exact dates for cutting connection for MC apps.
                                • Ambit3 has missed power in Suunto App since the watch support was added to the app, November 2018.
                                • announcement about the delay is made after the cut-off date …

                                Don’t get me wrong here, it takes some serious balls to stop a moving train and massive kudos to everyone involved, but I would not call it logical.

                                D 1 Reply Last reply 15 Oct 2020, 13:08 Reply Quote 6
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager @margusl
                                  last edited by 15 Oct 2020, 13:08

                                  @margusl I ll tranfer the feedback. Idk what to say on this, maybe I am thinking inside my shoes apparently.

                                  The issue about the IOS is a recentish one due to some app update and iOS update. There were other issues that were fixed (parsing workouts)
                                  The power issue was raised again by me specifically.

                                  All in all I think I should stop at some point helping here. I am tired. I don’t get anyone wrong here but this message hits me to the heart.

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  M B ? 3 Replies Last reply 15 Oct 2020, 13:17 Reply Quote 6
                                  • M Offline
                                    margusl @Dimitrios Kanellopoulos
                                    last edited by 15 Oct 2020, 13:17

                                    @Dimitrios-Kanellopoulos said in Closing of Movescount is delayed further to 2021:

                                    All in all I think I should stop at some point helping here. I am tired. I don’t get anyone wrong here but this message hits me to the heart.

                                    I sincerely do not understand why are you taking this personally. As I understand, your work made a real change.
                                    But it’s still beyond me how a company just decides to act reactively at the last minute and just keeps loosing opportunities.

                                    D C 2 Replies Last reply 15 Oct 2020, 13:33 Reply Quote 3
                                    • B Offline
                                      Bulkan Moderator @Dimitrios Kanellopoulos
                                      last edited by 15 Oct 2020, 13:25

                                      @Dimitrios-Kanellopoulos said in Closing of Movescount is delayed further to 2021:

                                      All in all I think I should stop at some point helping here. I am tired. I don’t get anyone wrong here but this message hits me to the heart.

                                      Never ever. Keep pushing.

                                      Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                                      1 Reply Last reply Reply Quote 1
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager @margusl
                                        last edited by 15 Oct 2020, 13:33

                                        @margusl

                                        I would not call it logical.

                                        It really feels that anyway the steer is turned it’s has to be not logical -> add a complain / remark level.

                                        The man the boy and the donkey

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        M 1 Reply Last reply 15 Oct 2020, 14:55 Reply Quote 0
                                        • ? Offline
                                          A Former User @Dimitrios Kanellopoulos
                                          last edited by A Former User 15 Oct 2020, 13:37

                                          @Dimitrios-Kanellopoulos Please don’t take anything said here personally, as I think it was never intended to be such. No one can question your work done here and your role as a messenger between users and Suunto.
                                          Some news may got us unprepared and sometime we need to express our concerns, but we never intend to offend you. Most of our anger is not against Suunto either, just their decisions.
                                          Keep up!

                                          1 Reply Last reply Reply Quote 6
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