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Closing of Movescount is delayed further to 2021

Scheduled Pinned Locked Moved Digital service transition
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  • P Offline
    Prenj @stromdiddily
    last edited by 20 Oct 2020, 05:44

    @stromdiddily I’d love to be more positive but this is just postponing the end. And as it seems this was done primarily because of Iphones and their failing of bluetooth and no way to add POI-s for Spartans. So no, it doesn’t give me any hope. I still don’t see any will from suunto’s side to support ambit3 fully even though they are still selling it.

    Excuse me for not being over the moon for having what I paid for little longer. I’ll give them credit when they really show some effort to fully support ambit3.

    Suunto Race

    M S 2 Replies Last reply 20 Oct 2020, 09:57 Reply Quote 7
    • M Offline
      Mff73 @Prenj
      last edited by 20 Oct 2020, 09:57

      @Prenj
      If not being positive, could we imagine not to have to read all those negative ones? At least until 2021? No offence, but it is so waste of time for you to write and us to read again and again. I don’t block any post in case there is something interesting, but temptation is high.

      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
      Suunto Vertical all black
      Wife : S9PP
      SA: Always the latest beta :)
      Android 13, Galaxy S205G

      P 1 Reply Last reply 20 Oct 2020, 10:14 Reply Quote -3
      • P Offline
        Prenj @Mff73
        last edited by 20 Oct 2020, 10:14

        @Mff73 It’s a free world. Be my guest. If you don’t like what I write block me. I’m gonna express my feelings toward suunto’s unfair treatment of their customers until they change it or ban me. That’s the least I can do. When they sell the watch, the story is not over, it’s a two way process. They sell the watch with all the features offered and we customers give them our trust. So when they remove some of the features that were part of watch they sold let them be prepared to get some feedback because the trust is lost.

        So when I see the excitement that Suunto is “still” letting buyers of their current watches enjoy their watches in full potential (well not so full after they removed route altitude profile from movescount, but that’s another story) I’ll make sure to add some insight from people that miss some of the crucial features now removed or soon to be removed by Suunto.

        So just to save yourself from having to argue with me for feeling cheated by Suunto, just block me. I won’t mind.

        Suunto Race

        I B 2 Replies Last reply 20 Oct 2020, 10:29 Reply Quote 10
        • I Offline
          isazi Moderator @Prenj
          last edited by 20 Oct 2020, 10:29

          @Prenj said in Closing of Movescount is delayed further to 2021:

          @Mff73 It’s a free world. Be my guest. If you don’t like what I write block me. I’m gonna express my feelings toward suunto’s unfair treatment of their customers until they change it or ban me.

          No one is going to ban you. I don’t remember you insulting other people, and I don’t see you hijacking other people’s threads to make your point. So far, banning is only reserved to spammers.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          1 Reply Last reply Reply Quote 1
          • M Offline
            mcmahonsport @Gábor Tóth
            last edited by 20 Oct 2020, 11:23

            @Gábor-Tóth I have no affiliation to Suunto, and have had issues with the Smart Heart rate monitor that doesn’t work. As Pavel says, I may have a different view, and it is valid. This is me: http://www.movescount.com/members/member17240-mcmahonsport

            Regarding the functions of the Suunto Ambit3 Peak, I am able to use all the functions on the watch, using the Suunto.app and Movescount together with suunto.synch.

            I do not use workouts–so cannot comment. I do use the rest though and it works fine.

            1 Reply Last reply Reply Quote 1
            • S Offline
              stromdiddily Gold Members @Prenj
              last edited by 20 Oct 2020, 16:04

              @Prenj I’m not saying it’s cause for a champagne celebration.

              You’d “love to be positive”, this is positive. You have more time than originally planned to utilize a fully functioning Ambit.

              Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

              User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

              1 Reply Last reply Reply Quote 0
              • B Offline
                Brad_Olwin Moderator @Prenj
                last edited by 20 Oct 2020, 17:05

                @Prenj No one will block you, your comments and criticisms are valid and I read them. Whether I agree with you or not is fine and I think healthy discourse benefits everyone. I have no issue with you feeling cheated by Suunto and I totally see your point though I may disagree. Please do not stop posting, you do not simply make negative comments but rather back your concerns and criticisms with reasons why. Perhaps the outspoken voices can change Suunto’s mind yet again…

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                1 Reply Last reply Reply Quote 11
                • E Offline
                  Esker Bronze Member @Dimitrios Kanellopoulos
                  last edited by 20 Oct 2020, 21:35

                  @Dimitrios-Kanellopoulos Will Movescount.com stay available until there’s a way for Traverse users to update their sport modes (and heart rates zones, seriously!) through the phone app? Also, as a few other people have brought up, it would be great to have the missing route altitude data bug fixed.

                  Z 1 Reply Last reply 21 Oct 2020, 03:51 Reply Quote 0
                  • Z Offline
                    zvonejan Bronze Member @Esker
                    last edited by 21 Oct 2020, 03:51

                    @Esker said in Closing of Movescount is delayed further to 2021:

                    it would be great to have the missing route altitude data bug fixed.

                    this annomaly has been present fom months (februar 2020) and I stopped hoping for eny solution. This specific bug forced me me to start using (first strava routes and then) garmin platform (popularity map) and I actually bought garmin device for cycling

                    1 Reply Last reply Reply Quote 2
                    • B Offline
                      Bruce007
                      last edited by 21 Oct 2020, 03:53

                      I hate to say this but Suunto you SUCK!
                      I was once one of your biggest fans and now I’m totally disgusted at how the entire movescount to suunto transition has been handled for ambit3 users! You’ve been telling me for over a year how great suunto app will be and I knew better based on your long history of introducing new software before it’s ready and without comparable features so I’ve continued to use movescount without issue. Two weeks ago I reluctantly tried to make the switch from movescount to suunto App on my iPhone (because you’ve been telling me movescount will be discontinued at the end of the month) only to learn after the fact there is a known problem pairing ambit3 watches. I’ve called customer service several times including today for an update on fixing this known pairing issue without resolution! Further they said nothing about the movescount extension as I learned about this last minute change searching for other users frustrated like me! Now I’m totally FUCKED as the pairing function does not work for movescount as well! (I unpaired my ambit3 watches from movescount in order to pair with suunto app and now I can’t re-pair with movescount) Finally, I do not have a computer with the latest/ windows compatible OS- so for now I am unable to use my watches. Please fix the pairing problem with movescount app so I can continue to use my watches and in the future don’t discontinue movescount until suunto app offers at a minimum comparable features and functionality!

                      ? S 2 Replies Last reply 21 Oct 2020, 05:03 Reply Quote 11
                      • C Offline
                        chrish Bronze Member
                        last edited by chrish 21 Oct 2020, 04:32

                        Add to all of this a lot of folks dumped the MC app thinking this was all going to come together with a web tool that WORKS for managing the watch, and SA for syncing your activities. And now they leave it on for maybe another year, but the MC app is no longer in the App Store. So weve’ve got quite the “cluster F” now for us Ambit3 owners. And yea, the whole altitude profile garbage, the Bluetooth connectivity garbage. I had pretty much reduced my expectations to just using my Ambit3 as a POI navigation device, barometer/altimeter, with manual POI entry by getting lat/long from my phone…and still kinda do. Good thing, because otherwise it’s totally useless now if you stack it up against the feature list that is STILL on the Suunto website for a watch that’s still being sold.

                        We’ve basically got a Suunto Essential/Core w/ GPS.

                        With my lowered expectation, as long as I can still get sat sync updates, I’ll be somewhat laughably content…until that stops working, which I expect any day now.

                        It’s kinda sorta funny now. If you think about it. They couldn’t have messed this up worse. They should have just said too bad Ambit/Traverse owners, we are moving on…stay or go, we don’t care. I would have more respect for that than what’s transpired.

                        ? 1 Reply Last reply 21 Oct 2020, 05:05 Reply Quote 4
                        • ? Offline
                          A Former User @Bruce007
                          last edited by 21 Oct 2020, 05:03

                          @Bruce007 said in Closing of Movescount is delayed further to 2021:

                          I hate to say this but Suunto you SUCK!
                          I was once one of your biggest fans and now I’m totally disgusted at how the entire movescount to suunto transition has been handled for ambit3 users! You’ve been telling me for over a year how great suunto app will be and I knew better based on your long history of introducing new software before it’s ready and without comparable features so I’ve continued to use movescount without issue. Two weeks ago I reluctantly tried to make the switch from movescount to suunto App on my iPhone (because you’ve been telling me movescount will be discontinued at the end of the month) only to learn after the fact there is a known problem pairing ambit3 watches. I’ve called customer service several times including today for an update on fixing this known pairing issue without resolution! Further they said nothing about the movescount extension as I learned about this last minute change searching for other users frustrated like me! Now I’m totally FUCKED as the pairing function does not work for movescount as well! (I unpaired my ambit3 watches from movescount in order to pair with suunto app and now I can’t re-pair with movescount) Finally, I do not have a computer with the latest/ windows compatible OS- so for now I am unable to use my watches. Please fix the pairing problem with movescount app so I can continue to use my watches and in the future don’t discontinue movescount until suunto app offers at a minimum comparable features and functionality!

                          Although I agree with you that if movescount is not discontinued till there is a solution, the app should be back on the store, usually you can re-install it if you had it.
                          For windows, why not installing moveslink? It runs in windows xp ownards, you may just need a trick.

                          M 1 Reply Last reply 21 Oct 2020, 06:46 Reply Quote 1
                          • ? Offline
                            A Former User @chrish
                            last edited by A Former User 21 Oct 2020, 05:05

                            @chrish said in Closing of Movescount is delayed further to 2021:

                            Add to all of this a lot of folks dumped the MC app thinking this was all going to come together with a web tool that WORKS for managing the watch, and SA for syncing your activities. And now they leave it on for maybe another year, but the MC app is no longer in the App Store. So weve’ve got quite the “cluster F” now for us Ambit3 owners. And yea, the whole altitude profile garbage, the Bluetooth connectivity garbage. I had pretty much reduced my expectations to just using my Ambit3 as a POI navigation device, barometer/altimeter, with manual POI entry by getting lat/long from my phone…and still kinda do. Good thing, because otherwise it’s totally useless now if you stack it up against the feature list that is STILL on the Suunto website for a watch that’s still being sold.

                            We’ve basically got a Suunto Essential/Core w/ GPS.

                            With my lowered expectation, as long as I can still get sat sync updates, I’ll be somewhat laughably content…until that stops working, which I expect any day now.

                            It’s kinda sorta funny now. If you think about it. They couldn’t have messed this up worse. They should have just said too bad Ambit/Traverse owners, we are moving on…stay or go, we don’t care. I would have more respect for that than what’s transpired.

                            In fact in the beginning it was like that as far as I remember !
                            I prefer to have any kinda of sync than no sync at all. If it is enough for me? No, but that’s why I keep contacting suunto with feedback that can be valuable: what are the specs that were sold that are not present, what is my usage and and what I need, what works or not.
                            Of course they know it, but more people telling bring more priority (I guess)

                            Regarding not pairing, did you watch this video? Did you “forget” your phone from the watch ?
                            https://youtu.be/Hg5luY_wuAU

                            I was having the same problem and now works ok

                            C 1 Reply Last reply 21 Oct 2020, 21:01 Reply Quote 0
                            • M Offline
                              margusl @Guest
                              last edited by margusl 21 Oct 2020, 06:46

                              @André-Faria said in Closing of Movescount is delayed further to 2021:

                              Although I agree with you that if movescount is not discontinued till there is a solution, the app should be back on the store, usually you can re-install it if you had it.

                              Exactly. For Android users who have had the MC app on any of their Android device at some point, the MC app is still available. Through My Apps list in Play Store or by opening https://play.google.com/store/apps/details?id=com.suunto.movescount.android on a phone / tablet with Play, installing from browser will not work.

                              ? 1 Reply Last reply 21 Oct 2020, 09:24 Reply Quote 2
                              • S Offline
                                sartoric Moderator @Bruce007
                                last edited by sartoric 21 Oct 2020, 09:05

                                @Bruce007

                                Easy man … As we always say, you can say whatever you think here , but BE POLITE

                                SVTS - 2.40.38
                                SSSWHR BARO Amber - 2.8.32
                                Samsung A5 2016 - Android 7.0
                                Samsung A33 2022 - Android 14 - One UI 6.1
                                Suunto App Android 5.2.5 beta
                                Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                1 Reply Last reply Reply Quote 2
                                • ? Offline
                                  A Former User @margusl
                                  last edited by 21 Oct 2020, 09:24

                                  @margusl said in Closing of Movescount is delayed further to 2021:

                                  For Android users who have had the MC app on any of their Android device at some point, the MC app is still available.

                                  Same goes for iOS users too.

                                  1 Reply Last reply Reply Quote 2
                                  • C Offline
                                    chrish Bronze Member @Guest
                                    last edited by 21 Oct 2020, 21:01

                                    @André-Faria sorry, should have been clear, pairing for some folks and the issue w/ newer version of iOS. I am still on an iPhone Xs that was at one point running MC, now SA, and my A3P is paired and working w/ SA, but that’s a joke in and of itself. I have little interest in post activity analysis or even the GPS track. My watch is a trip planning an execution device. I’m just saying given that we have another year, I would switch back to MC at this point, but I removed it stupidly believing that Suunto was gonna pull their heads out their collective ***es and get this done. I’m evidently as dumb as their execs and marketing people. Oh well.

                                    ? 1 Reply Last reply 22 Oct 2020, 04:09 Reply Quote 3
                                    • ? Offline
                                      A Former User @chrish
                                      last edited by 22 Oct 2020, 04:09

                                      @chrish said in Closing of Movescount is delayed further to 2021:

                                      @André-Faria sorry, should have been clear, pairing for some folks and the issue w/ newer version of iOS. I am still on an iPhone Xs that was at one point running MC, now SA, and my A3P is paired and working w/ SA, but that’s a joke in and of itself. I have little interest in post activity analysis or even the GPS track. My watch is a trip planning an execution device. I’m just saying given that we have another year, I would switch back to MC at this point, but I removed it stupidly believing that Suunto was gonna pull their heads out their collective ***es and get this done. I’m evidently as dumb as their execs and marketing people. Oh well.

                                      You did what most of us did, but if you got App Store , your account purchases Movescount app should be there and you should be able to install it. At least some months ago it was like that

                                      C 1 Reply Last reply 22 Oct 2020, 06:22 Reply Quote 3
                                      • C Offline
                                        chrish Bronze Member @Guest
                                        last edited by 22 Oct 2020, 06:22

                                        @André-Faria

                                        Good one. Didn’t occur to check my apps not on this phone. Cool. It’s there. I may roll back at this point then. See how this plays out. I’m pretty much at the point that the first non Garmin device with POI nav and phone mgmt of POI will get my next dollars.

                                        M 1 Reply Last reply 22 Oct 2020, 06:52 Reply Quote 2
                                        • M Offline
                                          Mff73 @chrish
                                          last edited by 22 Oct 2020, 06:52

                                          @chrish said in Closing of Movescount is delayed further to 2021:

                                          I’m pretty much at the point that the first non Garmin device with POI nav and phone mgmt of POI will get my next dollars.

                                          So maybe still Suunto when … POI will be released 🤞 🙏

                                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                          Suunto Vertical all black
                                          Wife : S9PP
                                          SA: Always the latest beta :)
                                          Android 13, Galaxy S205G

                                          C 1 Reply Last reply 22 Oct 2020, 15:04 Reply Quote 2
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