Suunto 9 Baro display is frozen in boot mode (display shows a downward facing arrow - "arrow down" - symbol), soft/hard reset won't fix. Oh and it's race week. Ugh.

cosme.costa · 9 Dec 2020, 15:01

@Stack said in Suunto 9 Baro display is frozen in boot mode (display shows a downward facing arrow - "arrow down" - symbol), soft/hard reset won't fix. Oh and it's race week. Ugh.:

@surfboomerang Correct this didn’t work unfortunately. I will try the cable when I can get my hands on my other one, it’s in my office.

If I were you, before send the watch to service I would try with different cable, some people has had issues with it.

Stack · 9 Dec 2020, 16:23

@cosmecosta I guess I don’t know what the acronym OHR stands for?

isazi · 9 Dec 2020, 16:43

@Stack Optical Heart Rate. I guess they are referring to some (possible?) internal defect on your watch.

Stack · 9 Dec 2020, 17:43

Update on my end, got into my office and plugged in the watch, getting a new message I haven’t before so I’ll take that as a good sign (says “Your watch battery level is too low to start the update. Please wait for the watch to charge to 15% before updating.”), but I’ll have to wait until the watch charges up.

Also noticed SuuntoLink is on 3.1.4 here, not sure if that is making the difference or not, as at home I am on 3.3.5.

surfboomerang · 9 Dec 2020, 17:45

@Stack I don’t think Suuntolink version should be an issue, but who knows…
Try if you’re watch will work again and then the same at home

Stack · 9 Dec 2020, 17:56

Soft reset, hard reset and manual firmware update didn’t work with new cable. Did the same thing as the other cable. I guess the issue is the watch. Will be sending it in.

Super disappointed as I have been training for months for the race this weekend using this watch (which I bought less than a year ago to run my first ultra) and it fails. Had good luck with past Suunto watches and for the most-part good luck with this one aside from some random soft resets and occasional GPS/baro glitches… but this definitely spoils my feelings about the brand in the short term. I hope support can resolve it and I can use this watch for years to come.

Thank you to everyone who tried to help, I will keep you posted on what the Suunto support comes back with as the issue. In the interim, I guess I will see how well my old Ambit holds up.

Stack · 10 Dec 2020, 04:02

So I didn’t get a chance to hit the UPS store to ship my watch to support today, and it finally died on it’s own accord (probably helped that the boot screen kept the light on). Decided to try one last thing and plugged it into a power source (non-pc) and it booted up to the main screen! Will probably still send it in because I don’t trust it to not do this again but if it holds up I may be able to wear it for my race after all…woo!

We will see if it holds up though, I’d like to plug it in to update GPS when I’m at the race but I’m afraid to plug it into the computer again… I’ll definitely be packing my Ambit just in case, but am excited that my watch might actually work. Fingers crossed…

surfboomerang · 10 Dec 2020, 05:42

@Stack said in Suunto 9 Baro display is frozen in boot mode (display shows a downward facing arrow - "arrow down" - symbol), soft/hard reset won't fix. Oh and it's race week. Ugh.:

I’d like to plug it in to update GPS when I’m at the race but I’m afraid to plug it into the computer again…

Can’t you just connect wireless to your phone and sync GPS that way?

Klunzinger · 10 Dec 2020, 08:52

@Stack This is the connection from OHR Module to the mainboard. The servicecenter will know the problem.

BR

Stack · 10 Dec 2020, 15:44

@surfboomerang I’m sure someone on here who’s at Suunto might correct this, but my understanding is that GPS synchronization doesn’t happen through the Suunto App… I thought I had to plug it into the PC to get software updates and GPS synchronization. maybe @Dimitrios-Kanellopoulos has a better answer? I normally use my phone connection to sync activities.

Honestly after this experience if I don’t have to plug it into the PC again I probably won’t.

surfboomerang · 12 Oct 2020, 15:59

Suunto app syncs everything Suuntolink does except firmware updates.

I never connect my watch to my pc unless there is a firmware update.

isazi · 10 Dec 2020, 16:09

@Stack I also only plug my watch in the computer only for firmware updates, the Suunto app does everything for the S9. Also, you have an Ambit, do you still have Moveslink or similar installed?

Brad_Olwin · 10 Dec 2020, 18:51

@Stack said in Suunto 9 Baro display is frozen in boot mode (display shows a downward facing arrow - "arrow down" - symbol), soft/hard reset won't fix. Oh and it's race week. Ugh.:

@surfboomerang I’m sure someone on here who’s at Suunto might correct this, but my understanding is that GPS synchronization doesn’t happen through the Suunto App… I thought I had to plug it into the PC to get software updates and GPS synchronization. maybe @Dimitrios-Kanellopoulos has a better answer? I normally use my phone connection to sync activities.

Honestly after this experience if I don’t have to plug it into the PC again I probably won’t.

SA is the preferred method for GPS synchronization not Suuntolink for the S-series and Spartans.

martin · 11 Dec 2020, 15:23

Happened to me once with an Spartan, nothing was working and I just had to let the battery die. Was some time ago and never happened again. Basically these things are computers, and no computer is immune to a bug from time to time…

Stack · 17 Dec 2020, 01:49

Status update- race didn’t quite go to plan, but watch worked great for the duration and I haven’t had issues since! Already signed up for another ultra and now I know what to expect.

@isazi i did make sure Moveslink was removed awhile ago. I haven’t had it on any computer in at least 6 months, I recall in the past having watch discovery issues because of it so I deleted it (i want to say back in June but not sure)

@Brad_Olwin thank you for the update, I’ll use the app in the future. Can firmware updates be done over the app as well or am I supposed to do those only on Suuntolink?

@martin Glad yours resolved the same way, I’ve seen quite a few instances of it pop up on reddit/other forums lately. Have tried to share this link where I can so others are aware of the issue and potential solutions.

Nevermind on the firmware question @Brad_Olwin , just saw @surfboomerang 's post. Thank you!

Brad_Olwin · 17 Dec 2020, 13:27

@Stack Congratulations on your race. The new firmware fixes the problem you had so you should not see it again.

agnes.papp · 12 Jan 2021, 08:49

@Stack I had the same problem with my Suunto 9 Baro. Sent my device to the service center: “Dear customer, I have changed the optical heart rate sensor of your device.”…

Nick Davis · 18 Sept 2022, 22:13

@Stack The soft reset worked for the down arrow error.

jrmitt808 · 27 Dec 2022, 00:32

Having the same issue with the Suunto 9 Peak. This is my second one sending to Customer Service as my first one couldn’t connect to GPS even with the assisted on. See error I am getting below. Doesn’t allow me to do anything.

Will keep you all posted. Last time they sent me this watch they also gave me and extra 3 months of warranty which I thought was nice. Looks like it came in handy

Brad_Olwin · 27 Dec 2022, 18:24

@jrmitt808 I would take the watch off the charger and press the upper button for at least 12 sec. Sometimes it takes a bit longer. The watch should reboot.