Height data is 0 in Suunto App, okay in Quantified IO

reinmanu

@isazi it happened on saturday, 2 days ago.
I didn’t find the option to send the logs, is it in the app?

Actually i think i still do have warranty, ist this something to check with suunto or can this just happen?

Thanks
Manuel

isazi

@reinmanu yes it is possible to send logs via the app, but @Dimitrios-Kanellopoulos usually says it is best with Suuntolink. But Saturday may be already too late.

I don’t know, you may try to contact support, I have never had such an issue. Also, at least be sure to restart the watch.

Dimitrios Kanellopoulos

I think the watch crashed and recovered in a way saving the activity. But it could not build the summaries

MagoZichele

I had the same problem saving a mountaineering session. using the heart rate sensor in the wrist, and a custom mountaineering mode. also no ascent / descent data, and min and max altitude reduced to a tenth of the actual (1880mt -> 188mt). I looked for info on this anomaly and I found this topic. however it only happened once, and if I look in the suunto logbook, an empty record appears, with no data.

reinmanu

Hey guys,

Sorry, this did just take some time:

I did write to Suunto Support, they are with @Dimitrios-Kanellopoulos and say that the watch crashed during the acitivty. So the json file is corrupt and the SA can’t access the informations.
I also was asking if its possible to rebuild the summaries in any way, but never got an answer to this question.

I didn’t get any further informations and did write twice for the question to rebuild the json file but didn’t get any response.
Actually i’m not really happy with this. I mean this watch is about 600€ so i’m expecting a little bit more from Suunto to solve this problems. I’m expecting more than "it looks like the acitivity crashed and was saved in a wrong way, i’m expecting solutions and not just names for problems…

But all in all, i’m sharing this if someone else has the same problem, and i can give him a hint to the problem

greets Manuel

Dimitrios Kanellopoulos

@reinmanu hey

Don’t be disappointed about this. On the contrary. You know what happens if the watch crashes and this should be fixed in this latest release.

I think suunto is doing what they should.

For recreating the summaries this is a good suggestion

MagoZichele

@reinmanu I join too! if there was, in the SA, the ability to enter and correct inaccurate data, that would be a great thing …

isazi

@michele-zago did it happen again to you?

MagoZichele

@isazi no, only once

MagoZichele

@isazi but it was very annoying, because it was a very good recording for me … and instead all the data busted … min height, max height, ascent and descent…sigh…