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Suunto 9 Peak Ti glass not perfectly set inside the watch case

Scheduled Pinned Locked Moved Suunto 9 Peak
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  • M Offline
    MiniForklift Platinum Member @deserthike20
    last edited by 24 Jul 2021, 01:35

    @deserthike20 said in Suunto 9 Peak Ti glass not perfectly set inside the watch case:

    Good eye! Interestingly I didn’t notice this on my watch till I read this post. On my watch the bottom sapphire is raised slightly. (Probably a couple pieces of paper width above the bezel)

    I’m not hugely bothered but I’d hate to have an issue when I eventually hit it against something. I’m not sure….maybe I’ll reach out to support next week. It could very well be within spec but worth asking.

    22C27B76-B5A5-4FAF-A8C4-99C555705EA4.jpeg

    Well you can clearly see the crystal isn’t flush and it also doesn’t appear to be centered properly due to the gap at one end. This is something I’d maybe expect to see on a COROS or Wahoo watch, but definitely not a Suunto. Now you’re aware of it it’ll probably bug you every time you look at it! I’d be taking it back to switch it out for another if I were you

    SV Titanium Solar Forest

    B 1 Reply Last reply 26 Jul 2021, 09:41 Reply Quote 0
    • B Offline
      becco981 @MiniForklift
      last edited by 26 Jul 2021, 09:41

      @miniforklift I experienced the same issue on three different units of the same model.

      1 Reply Last reply Reply Quote 0
      • B Offline
        becco981 @deserthike20
        last edited by 26 Jul 2021, 10:00

        @deserthike20 did you bought it on Amazon?

        D 1 Reply Last reply 26 Jul 2021, 15:09 Reply Quote 0
        • ? Offline
          A Former User @deserthike20
          last edited by A Former User 26 Jul 2021, 10:13

          @deserthike20 said in Suunto 9 Peak Ti glass not perfectly set inside the watch case:

          Good eye! Interestingly I didn’t notice this on my watch till I read this post. On my watch the bottom sapphire is raised slightly. (Probably a couple pieces of paper width above the bezel)

          I’m not hugely bothered but I’d hate to have an issue when I eventually hit it against something. I’m not sure….maybe I’ll reach out to support next week. It could very well be within spec but worth asking.

          22C27B76-B5A5-4FAF-A8C4-99C555705EA4.jpeg

          The same, didn’t notice till this post and had to look very very closely to see it.

          This doesn’t bother me at all. But if you have answer from support let me know.

          4F8397F9-03B9-46FD-ADBD-5CFA3CCAFFC7.jpeg

          D 1 Reply Last reply 26 Jul 2021, 15:18 Reply Quote 0
          • D Offline
            deserthike20 Bronze Member @becco981
            last edited by 26 Jul 2021, 15:09

            @becco981 I bought mine directly from Suunto during the pre-order period.

            Suunto 9 Peak Pro
            Suunto Vertical

            1 Reply Last reply Reply Quote 1
            • D Offline
              deserthike20 Bronze Member @Guest
              last edited by 26 Jul 2021, 15:18

              @andré-faria If I decide to ask support I will let you know.

              Suunto 9 Peak Pro
              Suunto Vertical

              R K 2 Replies Last reply 27 Jul 2021, 10:29 Reply Quote 1
              • R Offline
                renton82 Platinum Member @deserthike20
                last edited by 27 Jul 2021, 10:29

                Maybe, also my unit is not perfectly aligned but not as this one in photo. Mine is impossible to see with naked eyes and only notice if i use a fingernail, however i think it’s not as much than 1/20mm so i think perfectly in manufacture tolerance.

                1 Reply Last reply Reply Quote 1
                • ? Offline
                  A Former User @becco981
                  last edited by A Former User 2 Feb 2022, 20:14 2 Feb 2022, 20:08

                  @becco981 @deserthike20 Did support say anything to this? I think normal. Not noticeable without touching in reality from normal distance. Watch of my girlfriend has it and mine too. Think small package leads to this. Or it is designed this way, because watch shouldn’t contact bezel completely. No big thing for me. But if you have an answer, great.

                  D 1 Reply Last reply 2 Feb 2022, 22:13 Reply Quote 0
                  • K Offline
                    krakra Bronze Member
                    last edited by 2 Feb 2022, 20:48

                    No issue on mine. But it is all black not titanium version.

                    1 Reply Last reply Reply Quote 0
                    • D Offline
                      deserthike20 Bronze Member @Guest
                      last edited by 2 Feb 2022, 22:13

                      @mountainchris I never got in touch with support. The watch has some sentimental value so I didn’t want to exchange it.

                      At this point I don’t even notice it anymore and haven’t had any issues.

                      Suunto 9 Peak Pro
                      Suunto Vertical

                      1 Reply Last reply Reply Quote 0
                      • F freeheeler referenced this topic on 14 Apr 2022, 13:39
                      • K Offline
                        krakra Bronze Member @becco981
                        last edited by 14 Apr 2022, 14:01

                        @becco981 just wondering if you maybe got any feedback from support? Thank you!

                        1 Reply Last reply Reply Quote 0
                        • K Offline
                          krakra Bronze Member @deserthike20
                          last edited by 14 Apr 2022, 14:27

                          @deserthike20 you got any feedback from support? Thank you.

                          F 1 Reply Last reply 14 Apr 2022, 15:03 Reply Quote 0
                          • F Offline
                            freeheeler @krakra
                            last edited by 14 Apr 2022, 15:03

                            @krakra
                            I understand that @deserthike20 accepted this flaw.
                            I trust that functionality is ensured and it is just an optical issue. Similar to the Pixel 5 glass and fram gap issue when it was first released. I am nitpicky in such cases and would want it to be perfectly assembled.

                            it seems nobody here has ever asked Suunto support for a statement. Try to reach out to them, they are very kind and helpful ✊

                            living sideways

                            1 Reply Last reply Reply Quote 1
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