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Watch UNUSABLE since last update

Scheduled Pinned Locked Moved Spartan
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  • L Offline
    Lord_Ru_1979 @Lord_Ru_1979
    last edited by 27 Aug 2021, 13:39

    @lord_ru_1979 same result, after the reset I always end in this screen: 22370a16-568b-46b5-bcc6-bbc9de68e60e-image.png

    and watch saying “Tap to toggle view”, that is an action I can’t do as screen does not work.

    What else can I do?

    Thaks in advance,

    Ruben

    M L 2 Replies Last reply 27 Aug 2021, 13:46 Reply Quote 0
    • M Offline
      Mff73 @Lord_Ru_1979
      last edited by 27 Aug 2021, 13:46

      @lord_ru_1979
      aie !
      eventually try with previous FW version (it should downgrade, and maybe force things to happen).
      After that, i won’t be anymore ideas 😞 and waiting for Gurus to help further).

      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
      Suunto Vertical all black
      Wife : S9PP
      SA: Always the latest beta :)
      Android 13, Galaxy S205G

      1 Reply Last reply Reply Quote 0
      • L Offline
        Lord_Ru_1979 @Lord_Ru_1979
        last edited by Lord_Ru_1979 27 Aug 2021, 13:49

        @Mff73 don’t worry, I appreciate very much your time and your help. I have unistalled completely suuntolink, I will install again and try with latest. In order to try with previous, what should I do? Just drag and drop in suuntolink folder? Which is the procedure?

        Regards,

        M 1 Reply Last reply 27 Aug 2021, 14:10 Reply Quote 0
        • M Offline
          Mff73 @Lord_Ru_1979
          last edited by 27 Aug 2021, 14:10

          @lord_ru_1979
          you download firmware zip file from the link http://firmware.geo.movescount.com/production/Brighton-fw_2.8.32.8351-A.zip
          or the previous version
          http://firmware.geo.movescount.com/production/Brighton-fw_2.8.24.8046-A.zip

          you don’t unzip this file. You plug your watch to computer, and once detected, you drag the zip file from windows explorer to the suuntolink gear icon
          34854f7a-6274-4262-8be4-f272ad552a6a-image.png
          And you wait and see.

          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
          Suunto Vertical all black
          Wife : S9PP
          SA: Always the latest beta :)
          Android 13, Galaxy S205G

          1 Reply Last reply Reply Quote 1
          • L Offline
            Lord_Ru_1979
            last edited by Lord_Ru_1979 27 Aug 2021, 14:38

            Nothing is working, I have tried every option, I always end like this:

            4768b6ca-7319-4910-b7cd-22b74160603f-image.png

            😥

            Thanks for your help, only option now I have is Service Center and pay for something Suunto has broken in my watch…

            Regards and thanks again

            I ? E 3 Replies Last reply 27 Aug 2021, 14:47 Reply Quote 0
            • I Offline
              isazi Moderator @Lord_Ru_1979
              last edited by 27 Aug 2021, 14:47

              @lord_ru_1979 said in Watch UNUSABLE since last update:

              Thanks for your help, only option now I have is Service Center and pay for something Suunto has broken in my watch…

              I found very unlikely Suunto has broken anything, considering your last software update was in January 2020 and today, if I am not mistaken, is August 2021.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              L 1 Reply Last reply 4 Dec 2021, 17:31 Reply Quote 0
              • ? Offline
                A Former User @Lord_Ru_1979
                last edited by 27 Aug 2021, 15:29

                @lord_ru_1979 said in Watch UNUSABLE since last update:

                Nothing is working, I have tried every option, I always end like this:

                4768b6ca-7319-4910-b7cd-22b74160603f-image.png

                😥

                Thanks for your help, only option now I have is Service Center and pay for something Suunto has broken in my watch…

                Regards and thanks again

                What windows version are you using? I think there was something regarding Windows versions prior to 10, but someone can correct me

                1 Reply Last reply Reply Quote 0
                • L Offline
                  Lord_Ru_1979 @isazi
                  last edited by 4 Dec 2021, 17:31

                  @isazi watch was working PERFECTLY until I connected it to Suuntolink and I saw how it was updated

                  I 1 Reply Last reply 5 Dec 2021, 21:34 Reply Quote 0
                  • I Offline
                    isazi Moderator @Lord_Ru_1979
                    last edited by 5 Dec 2021, 21:34

                    @lord_ru_1979 and yet, there was no Spartan update this year, nor last year. In fact, if you are getting updates for your Spartan, lots of users want to know your secret 🙂

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    1 Reply Last reply Reply Quote 0
                    • E Offline
                      Egika Platinum Member @Lord_Ru_1979
                      last edited by 6 Dec 2021, 11:49

                      @lord_ru_1979 Have you tried it on a different laptop? I have had issues with one of my PCs and found a different HW solved it.

                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                      Race S All Black - TI Canary - Titanium Courtney

                      1 Reply Last reply Reply Quote 0
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