Alarm doesn't turn on the backlight
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@inkognito Yes, there is this problem on Suunto 9 no-baro, but it does not happen every day. It started with the previous firmware 2.16.26.
Suunto 9P
Suunto 9 no baro
Suunto Ambit3S -
@inkognito okay if you manage to reproduce it, send logs immediately after and send me a PM. I’ll report it to Suunto.
I use alarms often but I am usually sleeping and stop them without even opening my eyes, so never noticed if the light is there or not.
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@isazi Hi! Today again the screen backlight did not work when the alarm went off. How do I send the logs the next time this happens? I’ve never done this before.
Suunto 9P
Suunto 9 no baro
Suunto Ambit3S -
@stas-varazhbit Android or iOS?
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@stas-varazhbit Checked. My alarm clock does not always turn on the backlight.
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@isazi iOS
Suunto 9P
Suunto 9 no baro
Suunto Ambit3S -
I had the same issue, but after I’ve made a full factory reset I’ve noticed that the alarm is working properly.
Suunto Race
Polar H10
Iphone 14 Pro
Suunto 9 Baro [sold] -
@stas-varazhbit said in Alarm doesn't turn on the backlight:
@isazi iOS
Should be (I do not have iOS):
Go to profile and scroll down full and you will see a button that says send logs
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@stas-varazhbit I had the same (similar?) problem this morning with S9B. The watch sounded the alarm , but the screen remained blank, despite my pressing various buttons (I cannot say that i pressed them in any specific order - i was half asleep (:-).
S9 Baro
SA on Android
Ambit 3 Peak
Ambit 2 Sapphire -
@bogdan1921 said in Alarm doesn't turn on the backlight:
after I’ve made a full factory reset
you’re crazy, I bet you spent the entire evening setting up all your customized sport modes one by one since we don’t have a setup backup…
half-serious joke aside… I did not experience an issue with my backlight recently, the watch might have found its center again and works fine in this regard.
knock on wood it remains like that
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This is a good exercise for mind and soul
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Suunto has an open ticket for this, and some people send logs already, so no need to send more logs for now. Hopefully it will be fixed soon.
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@mdzott definitely, no backlight when the alarm sounds. Verified with a white background and black, so this is not the issue (i guess, the update is).
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I inkognito referenced this topic on
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I recently faced a situation like this:
I snooze in the morning after the alarm goes off. When the 2nd alarm goes off, even though I press all the buttons, the alarm goes off, but the screen does not light up.
It returns to normal after a while.
arm wake is also on.
in the morning it gets hard to see the screen in the dark
