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    Alarm doesn't turn on the backlight

    Scheduled Pinned Locked Moved Suunto 9
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    • Stas VarazhbitS Offline
      Stas Varazhbit
      last edited by

      @isazi Hi! Today again the screen backlight did not work when the alarm went off. How do I send the logs the next time this happens? I’ve never done this before.

      Suunto 9P
      Suunto 9 no baro
      Suunto Ambit3S

      isaziI I 2 Replies Last reply Reply Quote 0
      • isaziI Offline
        isazi Moderator @Stas Varazhbit
        last edited by

        @stas-varazhbit Android or iOS?

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        1 Reply Last reply Reply Quote 0
        • I Offline
          ist-1973 @Stas Varazhbit
          last edited by

          @stas-varazhbit Checked. My alarm clock does not always turn on the backlight.

          1 Reply Last reply Reply Quote 0
          • Stas VarazhbitS Offline
            Stas Varazhbit
            last edited by Stas Varazhbit

            @isazi iOS

            Suunto 9P
            Suunto 9 no baro
            Suunto Ambit3S

            Bogdan1921B isaziI 2 Replies Last reply Reply Quote 0
            • Bogdan1921B Online
              Bogdan1921 Silver Members Bronze Member @Stas Varazhbit
              last edited by

              I had the same issue, but after I’ve made a full factory reset I’ve noticed that the alarm is working properly.

              Suunto Race
              Polar H10
              Iphone 14 Pro
              Suunto 9 Baro [sold]

              freeheelerF 1 Reply Last reply Reply Quote 0
              • isaziI Offline
                isazi Moderator @Stas Varazhbit
                last edited by

                @stas-varazhbit said in Alarm doesn't turn on the backlight:

                @isazi iOS

                Should be (I do not have iOS):

                Go to profile and scroll down full and you will see a button that says send logs

                Watch: Suunto Vertical Ti

                Blog: isazi's home

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                • MdzOttM Offline
                  MdzOtt @Stas Varazhbit
                  last edited by

                  @stas-varazhbit I had the same (similar?) problem this morning with S9B. The watch sounded the alarm , but the screen remained blank, despite my pressing various buttons (I cannot say that i pressed them in any specific order - i was half asleep (:-).

                  S9 Baro
                  SA on Android
                  Ambit 3 Peak
                  Ambit 2 Sapphire

                  MdzOttM 1 Reply Last reply Reply Quote 0
                  • freeheelerF Offline
                    freeheeler @Bogdan1921
                    last edited by

                    @bogdan1921 said in Alarm doesn't turn on the backlight:

                    after I’ve made a full factory reset

                    you’re crazy, I bet you spent the entire evening setting up all your customized sport modes one by one since we don’t have a setup backup…

                    half-serious joke aside… I did not experience an issue with my backlight recently, the watch might have found its center again and works fine in this regard.
                    knock on wood it remains like that 👍

                    living sideways

                    Bogdan1921B 1 Reply Last reply Reply Quote 0
                    • Bogdan1921B Online
                      Bogdan1921 Silver Members Bronze Member @freeheeler
                      last edited by

                      @freeheeler

                      This is a good exercise for mind and soul😁

                      Suunto Race
                      Polar H10
                      Iphone 14 Pro
                      Suunto 9 Baro [sold]

                      1 Reply Last reply Reply Quote 1
                      • isaziI Offline
                        isazi Moderator
                        last edited by

                        Suunto has an open ticket for this, and some people send logs already, so no need to send more logs for now. Hopefully it will be fixed soon.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        1 Reply Last reply Reply Quote 2
                        • MdzOttM Offline
                          MdzOtt @MdzOtt
                          last edited by

                          @mdzott definitely, no backlight when the alarm sounds. Verified with a white background and black, so this is not the issue (i guess, the update is).

                          S9 Baro
                          SA on Android
                          Ambit 3 Peak
                          Ambit 2 Sapphire

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                          • inkognitoI inkognito referenced this topic on
                          • S Offline
                            safari
                            last edited by

                            I recently faced a situation like this:
                            I snooze in the morning after the alarm goes off. When the 2nd alarm goes off, even though I press all the buttons, the alarm goes off, but the screen does not light up.
                            It returns to normal after a while.
                            arm wake is also on.
                            in the morning it gets hard to see the screen in the dark

                            history:
                            suunto vertical solar titanium
                            suunto 9 baro
                            suunto ambit 3
                            suunto ambit 2
                            Suunto Smart Heart Rate Belt

                            suunto App: apple iphone 13

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