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Photos are missing in SUUNTO App (after MOVESCOUNT Transfer)

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  • B Offline
    brugglyn
    last edited by 18 Dec 2021, 10:08

    I did the transfer as described here some month ago (https://www.suunto.com/de-ch/Support/faq-articles/movescount/wie-kann-ich-meinen-moveverlauf-von-suunto-movescount-in-die-suunto-app-ubertragen/)
    It took some time, finally all my moves appeared in the suunto app, in total 418.

    But then I realized, that plenty of my uploaded fotos are missing in the suunto app! On movescount.com they are visible!

    I already twice contacted the Suunto support via the suunto app, but never got an answer:-(
    So what can be done? Can you do e second import? I really fear to lose all the missing pictures!

    B I M 3 Replies Last reply 18 Dec 2021, 13:34 Reply Quote 1
    • B Offline
      Brad_Olwin Moderator @brugglyn
      last edited by 18 Dec 2021, 13:34

      @brugglyn The photos do not transfer.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      L 1 Reply Last reply 18 Dec 2021, 16:16 Reply Quote 0
      • L Offline
        lexterm77 Bronze Member @Brad_Olwin
        last edited by 18 Dec 2021, 16:16

        @brad_olwin said in Photos are missing in SUUNTO App (after MOVESCOUNT Transfer):

        @brugglyn The photos do not transfer.

        Did if you did transfer earlier.

        D025BCB5-4987-45FC-A540-E133034F9B17.jpeg

        B 1 Reply Last reply 18 Dec 2021, 16:34 Reply Quote 1
        • B Offline
          Brad_Olwin Moderator @lexterm77
          last edited by 18 Dec 2021, 16:34

          @lexterm77 I don’t recall mine transferring! I could be wrong

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          L 1 Reply Last reply 18 Dec 2021, 17:47 Reply Quote 0
          • M Offline
            Mff73
            last edited by 18 Dec 2021, 16:34

            @brad_olwin said in Photos are missing in SUUNTO App (after MOVESCOUNT Transfer):

            @brugglyn The photos do not transfer.

            Euh, yes, in the past photos were transfered with migration.

            I had the same issue when i migrated last year, and I was helped by backend expert 😉.
            Let’s wait for him to see this post.

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            1 Reply Last reply Reply Quote 2
            • I Online
              isazi Moderator @brugglyn
              last edited by 18 Dec 2021, 17:11

              @brugglyn contact support and they can maybe help you.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              1 Reply Last reply Reply Quote 0
              • I isazi moved this topic from [iOS] Issues & Bugs on 18 Dec 2021, 17:11
              • P Offline
                pavel.samokha
                last edited by 18 Dec 2021, 17:14

                @Mff73 is right, photos should transfer from MC to Suunto App

                If they haven’t been transferred one should contact customer support and tell them that photos were lost during transfer. They’ll do some magic and ask one to repeat import from Movescount.

                @brugglyn when did you contact customer support?

                Opinions expressed are solely my own and do not express the views or opinions of my employer

                1 Reply Last reply Reply Quote 4
                • M Offline
                  Mff73 @brugglyn
                  last edited by 18 Dec 2021, 17:15

                  @brugglyn
                  Did you try to connect to Sports-tracker.com with your SuuntoApp credentials? And if yes, are your photos also missing there?

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  1 Reply Last reply Reply Quote 0
                  • L Offline
                    lexterm77 Bronze Member @Brad_Olwin
                    last edited by 18 Dec 2021, 17:47

                    @brad_olwin

                    Yours had just to many so it just gave up!

                    B 1 Reply Last reply 21 Dec 2021, 20:49 Reply Quote 0
                    • B Offline
                      brugglyn
                      last edited by 20 Dec 2021, 11:17

                      Thank you for all the responses.

                      @Mff73 No, Sports Tracker I have not tried. I may still try that at best.
                      I want the pictures mainly in my Suunto app. But so I hope someone from Sunnto will soon get back to me and fix the incomplete transfer.
                      (As mentioned, I have written to support via the Suunto app twice and have not received any reply.)

                      M 1 Reply Last reply 20 Dec 2021, 13:32 Reply Quote 0
                      • M Offline
                        Mff73 @brugglyn
                        last edited by 20 Dec 2021, 13:32

                        @brugglyn
                        my advice to have a look at sportstracker was not a workaround, it was just to help “identify” the issue (app or cloud).

                        But the only advice for you now, in the one from @pavel-samokha

                        @pavel-samokha said in Photos are missing in SUUNTO App (after MOVESCOUNT Transfer):

                        contact customer support and tell them that photos were lost during transfer. They’ll do some magic and ask one to repeat import from Movescount.

                        @brugglyn when did you contact customer support?

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

                        1 Reply Last reply Reply Quote 2
                        • B Offline
                          brugglyn
                          last edited by brugglyn 20 Dec 2021, 16:11

                          Meanwhile, I have installed sportstracker and also there I see only a small part of my pictures. So it has to be a cloud issue.

                          I have contacted the support in July and in September this year by app.
                          I also tried by phone, the number of Switzerland (044 580 99 88) refers by automessage to the homepage:-(

                          Today I tried it futher via chat on suunto.com and got in 7(!) attempts always the message: Unfortunately, currently no agents are available. please choose another option from the menu or quit chat.
                          Should I check the chat on the US website? Maybe they are more professional as the swiss;-) Or is there a Mailadress?

                          I 1 Reply Last reply 20 Dec 2021, 18:08 Reply Quote 1
                          • I Online
                            isazi Moderator @brugglyn
                            last edited by 20 Dec 2021, 18:08

                            @brugglyn contact support via the app.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            1 Reply Last reply Reply Quote 0
                            • P Offline
                              pavel.samokha
                              last edited by 20 Dec 2021, 19:37

                              @brugglyn yes, please, as alessio said, try to contact Suunto via the app again.
                              If it doesn’t work in a week - drop me here a PM with your email

                              Opinions expressed are solely my own and do not express the views or opinions of my employer

                              1 Reply Last reply Reply Quote 2
                              • B Offline
                                Brad_Olwin Moderator @lexterm77
                                last edited by 21 Dec 2021, 20:49

                                @lexterm77 said in Photos are missing in SUUNTO App (after MOVESCOUNT Transfer):

                                @brad_olwin

                                Yours had just to many so it just gave up!

                                😂😂😂😂😂😂

                                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                1 Reply Last reply Reply Quote 1
                                • B Offline
                                  brugglyn
                                  last edited by 24 Dec 2021, 07:13

                                  @pavel-samokha Thank for the offer!
                                  I am now in contact with the American support (started by the chat, now by mail). They have not been able to fix the problem yet, but they are on it.
                                  I’ll post here when they have a solution.

                                  1 Reply Last reply Reply Quote 3
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