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    Exporting all data takes a very long time

    Scheduled Pinned Locked Moved Digital service transition
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    • ? Offline
      A Former User @sebchastang
      last edited by

      @sebchastang
      Suunto sucks, at first it stopped the ANT+ protocol and now it’s gotten worse; if you don’t have a smartphone you have no business using Suunto. it’s time to get rid of this shit. You are taking risk to lose all of your data.

      sartoricS Brad_OlwinB 2 Replies Last reply Reply Quote -2
      • sartoricS Offline
        sartoric Moderator @Guest
        last edited by

        @w-liu
        Every point of view is welcome, if polite and respectful. This one is not, so please change the way you reply.

        This is a community forum, almost everyone here is not a Suunto employee or can decide the company policy.

        You can ask support to have your data exported, as far as I remember. You won’t lose anything

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        1 Reply Last reply Reply Quote 3
        • Brad_OlwinB Offline
          Brad_Olwin Moderator @Guest
          last edited by

          @w-liu For your information Suunto never had Ant+, in fact Suunto was the first to use Ant I believe but never implemented Ant+. Suunto switched to Bluetooth a long time ago with the Ambit 3. I have a Suunto Ant GPS device and an Ant Footpod as well as an Ant HR belt. None are Ant+.

          In addition to requesting you are polite, perhaps you should check your facts too.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          M 1 Reply Last reply Reply Quote 0
          • M Offline
            margusl @Brad_Olwin
            last edited by margusl

            @brad_olwin ,
            except those 4 Ant+ certified Suunto devices - https://www.thisisant.com/directory/filter/2106

            As facts were mentioned, it is true that both Ambit and Ambit2 were locked to Suunto-branded ANT pods when released, but eventually both got FW updates to end this nonsense. As anyone owning an A1/A2 with Polar HRM or any other Ant+ sensor falling into supported sensor type categories can confirm.

            Coming back to the topic, few days ago MC export - https://www.movescount.com/settings#export (direct link seems to crash, copy-paste works fine … ) - worked almost instantly, meaning that I received my download link just few hours after requesting. Though not sure if that knowledge would help someone whose request has been pending for weeks and export link is already/still disabled.

            sebchastangS 1 Reply Last reply Reply Quote 2
            • sebchastangS Offline
              sebchastang Silver Members @margusl
              last edited by

              @margusl Hi margusl,
              Thanks for the information. Export link is enabled again 🙂
              Now let’s wait few hours/days to see if an email with the link is sent to me.

              Suunto Vertical
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              P 1 Reply Last reply Reply Quote 0
              • P Offline
                Proos @sebchastang
                last edited by

                The export link is indeed enabled again. I hope I will receive an email soon!

                P 1 Reply Last reply Reply Quote 0
                • P Offline
                  Proos @Proos
                  last edited by

                  Just a quick update, I have received an email with a download link yesterday! Hope it works out for the rest of you as well.

                  sebchastangS 1 Reply Last reply Reply Quote 1
                  • sebchastangS Offline
                    sebchastang Silver Members @Proos
                    last edited by

                    @proos You are lucky!
                    Even after this second attempt, I didn’t get any email 😞

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                    M 1 Reply Last reply Reply Quote 0
                    • M Offline
                      margusl @sebchastang
                      last edited by margusl

                      @sebchastang , I received my last MC download link today just few minutes ago, 22:50 EET (UTC +2)

                      sebchastangS 1 Reply Last reply Reply Quote 0
                      • sebchastangS Offline
                        sebchastang Silver Members @margusl
                        last edited by

                        @margusl The MC download link finally reached my mailbox today 😀

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