Battery Service for my Ambit Vertical
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@olli2709 it mustn’t be more expensive, maybe the just saw the product as a whole. To put it differently, they may have thought that changing the battery will only prolong the life of the watch by a year or so, so turning it in instead would be a better deal.
Why don’t you contact support and explain the situation to them, I’m quite certain, you can find a middle ground. -
@dmytro or they may not produce batteries for an old model anymore.
Watch: Suunto Vertical Ti
Blog: isazi's home
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@olli2709 I know you prefer the battery exchange but which model did they offer you for €150 plus turning in your old watch?
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@skifun exacly the same, a refurbish Suunto Vertical
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@dmytro i explained it before and i write it down and put it with the watch…
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@isazi you can buy the batteries on ebay, but here they told me, it’s better to contact the service for change
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@olli2709 I don’t know how difficult is to replace them, but if service would not repair it you can try by yourself. Never done that myself.
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@olli2709 on the bright side they still repair it and “sell to you” the same model.
I belive they offer this solution between of compromise of “value” and supplying the costumer a watch they are 100% confident on.
I understand for you, it is only battery…but I give you a worst case scenario…you pay, let’s say 75eur for a battery…
After 2-3 months the barometers stops working…you will be frustrated…
This way they charge more but they have some warranty that the whole is ok.
I believe if you ask kindly, and say that maybe you are not in rush, you prefer to have your watch repaired and verified because you are emotionally attached to it. -
@olli2709 said in Battery Service for my Ambit Vertical:
@isazi you can buy the batteries on ebay, but here they told me, it’s better to contact the service for change
are you reffer to https://www.ebay.com/itm/254413868837
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@olli2709 You can find service manual here: https://drive.google.com/file/d/10-0104FN2ACDdkEd0D8ihA9Fc55KPKQz/view?usp=sharing
Hope it will help if you decide to do it by yourself.Suunto Vertical
Suunto Traverse -
@andré-faria I already enclosed a letter with the watch when it was sent and after it was clear that they wanted to exchange the watch, I replied again by email. I got no answer :-(.
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@jasmin-klipic thank you, perfect
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@sebchastang Wow very good. I have never seen this guide before, it will surely help me. Thanks very much !
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@olli2709 welcome and good luck, soon or later will need to do the same for my ambit 3
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@olli2709 Have you considered that there might be some other issue with the watch that needs repairing and that replacing the watch is a better option? Unless batteries are not available, I would think a watch replacement is more expensive for Suunto than a battery replacement. In my experience, Suunto customer support is stellar, I doubt they are attempting to circumvent your wishes. While they may not communicate enough, I suspect there is more wrong with the watch you sent in than the battery.
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New status !! Suunto is now sending me back the watch they didn’t change the battery on and charging me xxxx for analysis and testing. The watch worked perfectly before, I actually only wanted the battery to be replaced, they didn’t manage that. Is Suunto now deciding whether this is economical and ignoring customer wishes? At the time, before shipping, I specified my watch model, the serial number, and I could have been told right away that you cannot or do not want to replace the battery on this watch.
I wanted the battery replaced, no tests and no fault analysis! Now I pay 41€ to get my watch back without a new battery?? Bullshit Suunto!!! -
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@olli2709
suunto did not know the condition of your watch and I bet something was wrong with it that suunto decided it is not worth repairing it. bullshit suunto service does do service on watches every day and I trust they have best knowledge about what’s worth and what not.
I recall that you also got a good deal on a refurbished device?
maybe it would have been good to take that deal. a refurbished watch for 150,- € directly from suunto does sound reasonable. -
@olli2709 what do you expect? You send a device to be repaired (out of warranty), they do a quotation (you like it or not) and you do not accept the repair/exchange, do you expect them to send it for free? Tell me a company that does that? They spend time and resources checking your watch.
Don’t get me wrong, I agree that they should have told you why they consider your device is not repairable, I guess there is a reason if they offer you the same device.
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@olli2709 , sucks to be in that position, but I’m afraid there’s not much you can do to turn it around.
Assuming you handled it though online service request and chose to accept their terms and conditions in that pop up when you choose your country on https://www.suunto.com/Support/Repair-services/Online-Service-Request/
TERMS OF SERVICE
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Please note that any and all such Services are subject to a separate charge, even if no actual repair work is conducted due to for example non-acceptance of our cost estimate, non-defectiveness of your Product, or other similar reason. If you wish to fully avoid these charges, please do not send us any Products that are not, or their defects are not, covered by the applicable warranty.
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3. Cost Estimation and Costs
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Once we receive your Product, we will perform a simple analysis on it and provide you with a cost estimate on the intended Services.
If you decline our cost estimate, we will send the Product back to you and charge you for the analysis and freight. The costs vary depending on location where the Product is shipped. The approximate costs of the analysis and freight are currently the following:
In North and South America $25 USD
In Europe, Middle East, and Africa (EMEA) 41 EUR
